Senior Program Manager

Required Skills & Experience

5+ years of experience in portfolio or program management, strategy and operations, or a similar role delivering enterprise-wide technology initiatives.
Proven experience leading annual planning, multi-year portfolio strategy, investment prioritization, and executive governance for complex portfolios.
Strong financial expertise in CAPEX/OPEX, budgeting, forecasting, variance analysis, reporting, procurement, and investment decision support.
Strong operational management skills spanning portfolio health, capacity, workforce, dependencies, risks, resources, and delivery performance.
Experience with software development and operational delivery models, including agile and waterfall, within high-growth technology, retail, or similarly complex environments.
Ability to synthesize complex financial, operational, and delivery data into clear strategic recommendations and executive-ready communications.
Excellent facilitation, stakeholder management, and communication skills, with the ability to present to and influence leaders at all levels.

Nice to Have Skills & Experience

Retail experience 
MBA 
Consulting experience

Job Description

Insight Global is seeking a Senior Program Manager for an enterprise retail client in a hybrid role based in Vancouver. The Global Support + Operations Enablement team improves efficiency across the Technology organization by setting service management standards,
strengthening governance to minimize disruptions and outages, and enabling exceptional end-user support. Responsibilities include:
Portfolio Strategy, Planning and AOP: Lead portfolio strategy and the Annual Operating Plan (AOP), including investment planning, prioritization, funding, resource needs, and stakeholder alignment. Drive strategic
initiatives requiring cross-functional coordination, analysis, and recommendations.
Financial Leadership: Manage CAPEX and OPEX planning, forecasting, month-end analysis, variance reconciliation, reporting, and financial governance. Identify trends and risks and provide leaders with actionable
insights.
Cross-Functional and Global Coordination: Partner with Technology, Product, Finance, Procurement, regional teams, and other stakeholders to align plans, resolve dependencies, clarify ownership, and coordinate
portfolio changes.
Operational Performance: Maintain a comprehensive view of portfolio health across financials, delivery, capacity, dependencies, risks, and operational outcomes. Drive re-planning and corrective action as priorities
or performance shift.
Governance and Executive Decision Support: Prepare integrated materials for QBRs, SteerCo meetings, financial reviews, and other governance forums, highlighting risks, trade-offs, recommendations, and key decisions.
Standards and Change Enablement: Drive adoption of enterprise portfolio, financial, and delivery frameworks in partnership with Divisional Portfolio Management, FP&A, TPMO, and cross-functional teams.
Portfolio Communications: Lead clear, consistent global communications on strategy, AOP, financial performance, QBRs, enterprise initiatives, portfolio decisions, and leadership actions.