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Added 1 min ago
A
Accounts Receivable Specialist
Anatolia
Vaughan, ON
- Full-time
Added 1 min ago
V
Sales Development Representative
VendorPM
Toronto, ON
- $55,000 CAD / year
- Full-time
Added 1 min ago
HI
Case Management Nurse
Home Instead of East Toronto
Toronto, ON
- $65,000 to $85,000 CAD / year
- Contract
Added 1 min ago
MA
Marketing Automation Consultant
Marketing Automation Corp.
Toronto, ON
- $85,000 to $130,000 CAD / year
- Full-time
Added 1 min ago
M
Expeditor - Automotive Manufacturing
Multimatic
Newmarket, ON
- Full-time
Added 1 min ago
EC
Appointment Scheduler
ErinoakKids Center for Treatment and Development
Brampton, ON
- Temporary
Added 1 min ago
CR
Director of Finance/Controller - Clinical Research
ClinSurge Research
Remote, Canada
- Full-time
- Remote
Added 1 min ago
M
Consulting and Corporate Services Sourcing Manager
Manulife
Toronto, ON
- Full-time
Added 1 min ago
VH
Intake Social Worker - Restore Home and Safer Space Program Region of Peel
VHA Home HealthCare
Toronto, ON
- Full-time
Added 1 min ago
BA
Inspector
Bereavement Authority of Ontario
Toronto, ON
- Full-time
Added 1 min ago
WM
Senior Software Engineer
Wellington Management
Toronto, ON
- Full-time
Added 1 min ago
GH
Line Cook
Germain Hôtels
Toronto, ON
- Full-time
Added 1 min ago
SS
Scheduling and Operations Analyst -Temporary Full Time (6 Month Contract)
Sienna Senior Living
Markham, ON
- Full-time
Added 1 min ago
GH
Pastry Cook
Germain Hôtels
Toronto, ON
- Full-time
Added 1 min ago
GH
Breakfast Server
Germain Hôtels
Toronto, ON
- Full-time
Added 1 min ago
H
Car Wash Attendant
Hertz
Woodbridge, ON
- Full-time
Added 1 min ago
Senior Investment Product Manager
Scotiabank
Toronto, ON
Added 1 min ago
Manager, Compliance Risk & Control Assessments - Global Compliance
Scotiabank
Toronto, ON
Added 1 min ago
Technology Planning and Coordination Specialist
Scotiabank
Toronto, ON
Added 16 mins ago
MS
Technical Architect
Millennium Software and Staffing Inc
Toronto, ON
- Contract
Added 16 mins ago
M
Marsh People and Investments - Strategic Implementation Co-Op - Toronto - Winter 2027
Marsh
Toronto, ON
- Temporary
Added 16 mins ago
PC
Full Stack Developer
PwC Canada
Toronto, ON
- Full-time
Added 16 mins ago
IC
QE Lead
Infotek Consulting Inc.
Toronto, ON
- $60 to $69 CAD / hour
- Contract
Added 16 mins ago
ZA
Part-time Receptionist - Maple Honda
Zanchin Automotive Group
Vaughan, ON
- Part-time
Added 16 mins ago
IG
Release Manager
Insight Global
Toronto, ON
- $70 to $84 CAD / hour
- Contract

Insight Global

Site Reliability Engineer

Toronto, ON, Canada

$60 to $70 CAD / hour · Contract

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Job details

Pay: $60 to $70 CAD / hour
Job type: Contract
Apply by: Dec 2, 2026
Experience: 5+ years of experience in SRE, platform, or production operations
Posting language: English
Posted: Nov 2, 2026

Original job description

Required Skills & Experience

5+ years of experience in SRE, platform, or production operations

Resiliency and redundancy: HA and DR design, multi-region/multi-AZ patterns, RTO/RPO definition, and DR testing

Telephony failover: SIP trunk redundancy, carrier diversity, and contact center dependency failover

Networking: SIP/RTP/WebRTC, TLS, DNS, load balancing, SBCs, VPN/private connectivity

Deployment automation: Infrastructure as Code (Terraform preferred), CI/CD using Jenkins, GitHub Actions, and/or Azure DevOps

Scripting: Python or Bash

Containers: Docker and Kubernetes for supporting services and integration middleware

Configuration and secrets management: Environment promotion across dev/test/prod and secrets handling

Chaos engineering: Fault-injection experiments

Chaos testing for SaaS dependencies: Simulating integration failures

Cloud: AWS and/or Azure

Genesys Cloud CX: Architect flows, queues, routing, Edge/BYOC, Platform APIs

Genesys automation tooling: CX as Code (Terraform provider)

Certificate management: Understanding of certificate concepts, how to provision/deploy certificates, and SPNs

Akamai experience

Strong cross-team collaboration and automation mindset, with the ability to balance speed and risk during a migration

Nice to Have Skills & Experience

Genesys Cloud CX Certified Professional, Developer, or Administrator

ITIL certification

Day 2 service operations readiness, including SRM, SLM, security management, problem management, incident management, capacity management, and billing/usage validation

Job Description

Insight Global is looking for a Site Reliability Engineer (SRE) to support the reliability, resiliency, and production operations of a large enterprise contact centre environment. This individual will focus on resiliency and redundancy, telephony failover, networking, deployment automation, cloud environments, containers, configuration and secrets management, and chaos engineering.

The successful candidate will have experience supporting highly available environments, automating infrastructure and deployments, testing system resiliency and failures, and working across teams throughout a migration. Experience with Genesys Cloud CX and its underlying contact centre architecture will also be important for this role.

*Artificial intelligence tools are used to assist in screening and assessing applicants for this position.

*Pay range for this role is between $60/hr - 70/hr CAD.

*This role is an existing vacancy.

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More about this job

Responsibilities

Support the reliability, resiliency, and production operations of an enterprise contact centre environment, with a focus on telephony failover, networking, cloud infrastructure, and deployment automation. Automate and test infrastructure and deployments, conduct failure and resiliency experiments, and collaborate across teams during a migration.

Requirements

Requires 5+ years of experience in SRE, platform engineering, or production operations, with expertise in highly available environments, disaster recovery, telephony and networking, automation, containers, and cloud platforms. Experience with Genesys Cloud CX architecture and automation, certificate management, and cross-team migration work is important; Genesys certifications and ITIL certification are nice to have.

Skills

Site Reliability Engineering
Resiliency And Redundancy
High Availability And Disaster Recovery
Telephony Failover
Networking
Infrastructure As Code
CI/CD
Python
Bash
Docker
Kubernetes
Configuration And Secrets Management
Chaos Engineering
AWS
Azure
Genesys Cloud CX

Visa sponsorship

Not detected in the job text

Keywords

Site Reliability Engineering
Production Operations
Resiliency
Redundancy
High Availability
Disaster Recovery
RTO/RPO
SIP
RTP
WebRTC
TLS
DNS
Load Balancing
Session Border Controllers
Terraform
Jenkins
GitHub Actions
Azure DevOps
Python
Bash
Docker
Kubernetes
Chaos Engineering
AWS
Azure
Genesys Cloud CX
CX As Code
Akamai
ITIL
Contact Centre

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