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Added 4 mins ago
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Senior AWS DevOps / Cloud Engineer – AWS CDK, Lambda, ECS & NextGen Connect
ThoughtStorm
Toronto, ON
- Contract
We’re Hiring: Senior AWS DevOps / Cloud Engineer
Added 4 mins ago
Production Development Engineer
Clutch Technologies Inc.
Mississauga, ON
We are looking for a highly analytical and results-oriented Development Engineer to drive the development of our lean vehicle reconditioning production. In this key role, you will lead Lean…
Added 4 mins ago
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Ice Maker 3
University of British Columbia
Vancouver, BC · UBCV | Doug Mitchell Thunderbird Sports Centre (THUN)
- $35.47 to $38.29 CAD / hour
- Part-time
Under the general direction of the Chief Engineer and Senior Manager, Arena Operations, this position is responsible for ammonia refrigeration ice plant making operations, daily routine…
Added 4 mins ago
Process Operator II
West Coast Reduction Ltd.
Nanaimo, BC
…role is accountable for monitoring and controlling process operations, operating production equipment, maintaining product quality standards, minimizing downtime, and ensuring compliance…
Added 4 mins ago
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Process Engineer
Tenova
Mississauga, ON
- Full-time
Tenova Goodfellow Inc. (TGI) Process Engineer works in the Project Operations Department ensuring that process engineering objectives are fulfilled and the projects are executed according…
Added 4 mins ago
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Voice Engineer
Pacer Group
Calgary, AB
- $50 to $55 CAD / hour
- Contract
Strong experience supporting mission-critical contact center and call center operations with a focus on high availability and service reliability.
Added 19 mins ago
Revenue Operations Manager
AfterShip
Toronto, ON
As Revenue Operations Manager you will own the operational backbone that keeps our Sales, Customer Success, and Partnerships teams forecasting accurately, moving fast, and working out of…
Added 34 mins ago
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Senior Civil Engineer
Raise
Fort McMurray, AB
- Full-time
Raise is currently hiring a Senior Civil Engineer member on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an…
Added 34 mins ago
TG
Completions Engineer
TAQA Group
Calgary, AB
- Full-time
The Completions Engineer will also organize and hire services/operations for field activities, in close collaboration with the Completion Superintendent and Supply Chain team as necessary.…
Added 34 mins ago
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Software Engineer, Full Stack
Ontario Power Generation
Oshawa, ON
- Volunteer
Ontario Power Generation (OPG) is looking for a dynamic, strategic and results-driven professional to join our team in the role of Software Engineer, Full Stack.
Added 34 mins ago
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Railway Construction Inspector– Civil / Structural - FTR
AECOM
Mississauga, ON
- $75,000 to $125,000 CAD / year
- Contract
…compliance in accordance with contract documents and assist the Engineer of Record for construction compliance in accordance with the…
Added 49 mins ago
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Building Operator
Hines
Toronto, ON
- Other
Review and complete daily entries into engineer’s log
Added 49 mins ago
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Senior Specialist Civil Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
Candu Energy Inc.is looking to hire multiple Senior Specialist Civil Engineer for full time term/permanent positions. The types of engineering work include structural and seismic analysis,…
Added 49 mins ago
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Senior Specialist Civil Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
Candu Energy Inc.is looking to hire multiple Senior Specialist Civil Engineer for full time term/permanent positions. The types of engineering work include structural and seismic analysis,…
Added 49 mins ago
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Chief Engineer
Hotel Equities Group, LLC
Edmonton, AB
- Full-time
…for guests and associates, we'd love to meet you. As Chief Engineer, you'll play an important role in supporting hotel operations, delivering exceptional service, and helping our team…
Added 49 mins ago
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FSQ Technician
通用磨坊股份有限公司
Winnipeg, MB
- Full-time
The Food Safety and Quality (FSQ) Technician supports the Winnipeg Plant by helping ensure products, processes, and operations meet General Mills’ food safety and quality standards. Provide…
Added 50 mins ago
OP
Junior Quality Engineer
Ontario Power Generation
Oshawa, ON
- Full-time
Ontario Power Generation (OPG) is looking for a dynamic, strategic and results-driven professional to join our team in the role of Junior Quality Engineer.
Added 50 mins ago
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Intel Server Support
PlanIT Search
Regina, SK
- $50 to $60 CAD / hour
- Contract
We are seeking a skilled and motivated Client Server Support Engineer to join our IT infrastructure Support team. The ideal candidate will be responsible for configuring, managing,…
Added 50 mins ago
IT
Engineering Manager
Infinity Testing Solutions Inc.
Mississauga, ON
- $120,000 to $140,000 CAD / year
- Full-time
…engineers and technologists. Working closely with our CEO and VP of Operations, you will lead R&D and machine development…
Added 50 mins ago
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Senior Databricks Data Platform Engineer
Galent
Montreal, QC
- Contract
Job Title: Senior Databricks Data Platform Engineer
Added 50 mins ago
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Dynatrace Engineer
Yochana
Toronto, ON
- Full-time
We are looking for a Dynatrace Engineer to support monitoring implementation, application onboarding, log analytics, dashboard development, and operational activities.
Added 50 mins ago
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Software Engineer
TechDoQuest
Toronto, ON
- Full-time
We are looking for a Dynatrace Engineer to support monitoring implementation, application onboarding, log analytics, dashboard development, and operational activities.
Added 50 mins ago
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R&D Engineer- Data Scientist
Tenova
Mississauga, ON
- Full-time
The R&D Engineer - Data Science, under the direction of the R&D Manager, is responsible for analyzing operational and test data, developing algorithms, and researching, building,…
Added 50 mins ago
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Technical Program Manager
HCLTech
Vancouver, BC
- $115,000 to $120,000 CAD / year
- Full-time
…engineering, quality assurance, cloud platforms, and DevOps operations. The ideal candidate will have a strong technical background with hands-on experience in software development and/or…
Added 1 hour ago
EC
Lead Electrical Designer
EnGlobe Corp.
Calgary, AB
- Full-time
…innovation and collaboration are an integral part of our daily…

Insight Global

Site Reliability Engineer

Toronto, ON, Canada

$60 to $70 CAD / hour · Contract

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Job details

Pay: $60 to $70 CAD / hour
Job type: Contract
Apply by: Dec 2, 2026
Experience: 5+ years of experience in SRE, platform, or production operations
Posting language: English
Posted: Nov 2, 2026

Original job description

Required Skills & Experience

5+ years of experience in SRE, platform, or production operations

Resiliency and redundancy: HA and DR design, multi-region/multi-AZ patterns, RTO/RPO definition, and DR testing

Telephony failover: SIP trunk redundancy, carrier diversity, and contact center dependency failover

Networking: SIP/RTP/WebRTC, TLS, DNS, load balancing, SBCs, VPN/private connectivity

Deployment automation: Infrastructure as Code (Terraform preferred), CI/CD using Jenkins, GitHub Actions, and/or Azure DevOps

Scripting: Python or Bash

Containers: Docker and Kubernetes for supporting services and integration middleware

Configuration and secrets management: Environment promotion across dev/test/prod and secrets handling

Chaos engineering: Fault-injection experiments

Chaos testing for SaaS dependencies: Simulating integration failures

Cloud: AWS and/or Azure

Genesys Cloud CX: Architect flows, queues, routing, Edge/BYOC, Platform APIs

Genesys automation tooling: CX as Code (Terraform provider)

Certificate management: Understanding of certificate concepts, how to provision/deploy certificates, and SPNs

Akamai experience

Strong cross-team collaboration and automation mindset, with the ability to balance speed and risk during a migration

Nice to Have Skills & Experience

Genesys Cloud CX Certified Professional, Developer, or Administrator

ITIL certification

Day 2 service operations readiness, including SRM, SLM, security management, problem management, incident management, capacity management, and billing/usage validation

Job Description

Insight Global is looking for a Site Reliability Engineer (SRE) to support the reliability, resiliency, and production operations of a large enterprise contact centre environment. This individual will focus on resiliency and redundancy, telephony failover, networking, deployment automation, cloud environments, containers, configuration and secrets management, and chaos engineering.

The successful candidate will have experience supporting highly available environments, automating infrastructure and deployments, testing system resiliency and failures, and working across teams throughout a migration. Experience with Genesys Cloud CX and its underlying contact centre architecture will also be important for this role.

*Artificial intelligence tools are used to assist in screening and assessing applicants for this position.

*Pay range for this role is between $60/hr - 70/hr CAD.

*This role is an existing vacancy.

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More about this job

Responsibilities

Support the reliability, resiliency, and production operations of an enterprise contact centre environment, with a focus on telephony failover, networking, cloud infrastructure, and deployment automation. Automate and test infrastructure and deployments, conduct failure and resiliency experiments, and collaborate across teams during a migration.

Requirements

Requires 5+ years of experience in SRE, platform engineering, or production operations, with expertise in highly available environments, disaster recovery, telephony and networking, automation, containers, and cloud platforms. Experience with Genesys Cloud CX architecture and automation, certificate management, and cross-team migration work is important; Genesys certifications and ITIL certification are nice to have.

Skills

Site Reliability Engineering
Resiliency And Redundancy
High Availability And Disaster Recovery
Telephony Failover
Networking
Infrastructure As Code
CI/CD
Python
Bash
Docker
Kubernetes
Configuration And Secrets Management
Chaos Engineering
AWS
Azure
Genesys Cloud CX

Visa sponsorship

Not detected in the job text

Keywords

Site Reliability Engineering
Production Operations
Resiliency
Redundancy
High Availability
Disaster Recovery
RTO/RPO
SIP
RTP
WebRTC
TLS
DNS
Load Balancing
Session Border Controllers
Terraform
Jenkins
GitHub Actions
Azure DevOps
Python
Bash
Docker
Kubernetes
Chaos Engineering
AWS
Azure
Genesys Cloud CX
CX As Code
Akamai
ITIL
Contact Centre

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