Site Reliability Engineer

Required Skills & Experience

5+ years of experience in SRE, platform, or production operations

Resiliency and redundancy: HA and DR design, multi-region/multi-AZ patterns, RTO/RPO definition, and DR testing

Telephony failover: SIP trunk redundancy, carrier diversity, and contact center dependency failover

Networking: SIP/RTP/WebRTC, TLS, DNS, load balancing, SBCs, VPN/private connectivity

Deployment automation: Infrastructure as Code (Terraform preferred), CI/CD using Jenkins, GitHub Actions, and/or Azure DevOps

Scripting: Python or Bash

Containers: Docker and Kubernetes for supporting services and integration middleware

Configuration and secrets management: Environment promotion across dev/test/prod and secrets handling

Chaos engineering: Fault-injection experiments

Chaos testing for SaaS dependencies: Simulating integration failures

Cloud: AWS and/or Azure

Genesys Cloud CX: Architect flows, queues, routing, Edge/BYOC, Platform APIs

Genesys automation tooling: CX as Code (Terraform provider)

Certificate management: Understanding of certificate concepts, how to provision/deploy certificates, and SPNs

Akamai experience

Strong cross-team collaboration and automation mindset, with the ability to balance speed and risk during a migration

Nice to Have Skills & Experience

Genesys Cloud CX Certified Professional, Developer, or Administrator

ITIL certification

Day 2 service operations readiness, including SRM, SLM, security management, problem management, incident management, capacity management, and billing/usage validation

Job Description

Insight Global is looking for a Site Reliability Engineer (SRE) to support the reliability, resiliency, and production operations of a large enterprise contact centre environment. This individual will focus on resiliency and redundancy, telephony failover, networking, deployment automation, cloud environments, containers, configuration and secrets management, and chaos engineering.

The successful candidate will have experience supporting highly available environments, automating infrastructure and deployments, testing system resiliency and failures, and working across teams throughout a migration. Experience with Genesys Cloud CX and its underlying contact centre architecture will also be important for this role.

*Artificial intelligence tools are used to assist in screening and assessing applicants for this position.

*Pay range for this role is between $60/hr - 70/hr CAD.

*This role is an existing vacancy.