Solution Designer
- Toronto, ON, Canada
$70 to $80 CAD / hour · Contract
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Job details
- Pay
- $70 to $80 CAD / hour
- Job type
- Contract
- Apply by
- Posting language
- English
- Posted
Original job description
JOB DESCRIPTION: $70-$80/hour - Hybrid 1-2x/week - 6 month contract with extensions
Insight Global s looking for a Senior Solution Designer to design solutions across Speech AI, contact centre technology, data warehousing, reporting, and integrations. This person will help define how customer interaction data is captured, integrated, modeled, analyzed, and reported across the contact centre environment.
The role requires someone who can design solutions but also understands the delivery side and can provide technical leadership throughout implementation.
REQUIRED SKILLS AND EXPERIENCE
Experience with Speech AI / Conversational AI, including speech analytics, speech-to-text, agent assist, virtual agents, or intelligent routing.
Experience designing data warehouse and reporting solutions, including data modeling, ETL/ELT, tables, views, and data integration.
Experience working with in-house contact-centre data warehouse environments, supporting data modeling, ETL, integrations, and reporting.
Experience designing APIs and integrations between contact centre platforms, internal applications, and data environments.
Understanding of IVR, voice/chat, routing, customer interaction workflows, and contact-centre reporting.
Experience providing technical leadership and solution design through implementation, not just high-level architecture.
Understanding of security, privacy, recording, and data-retention requirements.
NICE TO HAVE SKILLS AND EXPERIENCE
- contact center specific experience
Vacancy: This is a net new role, and the successful candidate will be hired into an new position.
*We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.
More about this job
Responsibilities
Design solutions spanning Speech AI, contact centre technology, data warehousing, reporting, and integrations. Define how customer interaction data is captured, integrated, modeled, analyzed, and reported, and provide technical leadership through implementation.
Requirements
Candidates need experience with Speech AI or Conversational AI, contact-centre data warehouse and reporting solutions, data modeling, ETL/ELT, APIs, and integrations. They should understand contact-centre workflows and reporting, security, privacy, recording, and data-retention requirements, and be able to lead solution design through implementation.
Skills
- Speech AI
- Conversational AI
- Speech Analytics
- Speech-To-Text
- Agent Assist
- Virtual Agents
- Intelligent Routing
- Data Warehousing
- Data Modeling
- ETL/ELT
- Data Integration
- Reporting
- API Design
- Contact Centre Technology
- Solution Design
- Technical Leadership
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Data & Analytics
- Software
- Management & Leadership
Keywords
- Speech AI
- Conversational AI
- Speech Analytics
- Speech-To-Text
- Agent Assist
- Virtual Agents
- Intelligent Routing
- Contact Centre
- Data Warehouse
- Data Modeling
- ETL/ELT
- Tables
- Views
- Data Integration
- Reporting
- APIs
- IVR
- Voice
- Chat
- Customer Interaction Workflows
- Security
- Privacy
- Call Recording
- Data Retention
- Solution Design
- Technical Leadership
- Banking