Find work in Canada.

491,388 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 1 min ago
JI
Contractor Sales-Plumbing Specialist
J.D. Irving, Limited
St. John's, NL
- Full-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…
Added 1 min ago
JI
Appliances Sales Specialist
J.D. Irving, Limited
Charlottetown, PE
- Full-time
…as well as supporting products, warranty plans, pickup and delivery options, and payment and financing options, with the focus being on closing the…
Added 1 min ago
AS
Senior Product Designer - Digital Banking & Financial Services (Canada only)
Aequilibrium Software Inc.
Remote, Canada
- $70 to $100 CAD / hour
- Contract
- Remote
Lead product design from discovery through interaction design, prototyping and delivery support.
Added 1 min ago
B
Mortgage Specialist
BMO
Trois-Rivières, QC
- Full-time
…national partnerships and/or creates local partnerships to lead discussions about home financing…
Added 1 min ago
SC
Furniture Install/Driver Help
Staples Canada
Winnipeg, MB
- Full-time
Performs a variety of furniture service duties, including delivery, assembly, installation, repair, and servicing of both warranty and non-warranty office furniture. Takes direction from…
Added 1 min ago
M
Maintenance Stores Coordinator- Mars Wrigley- Newmarket, ON
Mars
Newmarket, ON · NMK-Mars Chocolate
- Full-time
Order parts ensuring proper quality of goods received, shortest possible delivery time & lowest cost.
Added 1 min ago
KG
Professional Solution Development Engineer
KION Group
Mississauga, ON
- Full-time
…estimates, leads cross-functional proposal teams, and ensures timely delivery of accurate proposals. The Solution Development Engineer may present suggested solutions to Dematic management,…
Added 1 min ago
W
Director, Entitlement and Extended Claims
WorkplaceNL
St. John's, NL
- Full-time
We are currently looking for two director positions to lead our teams responsible for ensuring injured workers receive benefits to which they are entitled, while facilitating recovery from…
Added 1 min ago
W
Director, Case Management
WorkplaceNL
St. John's, NL
- Full-time
We are currently looking for two director positions to lead our teams responsible for ensuring injured workers receive benefits to which they are entitled, while facilitating recovery from…
Added 15 mins ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 15 mins ago
IW
Opportunities for Trucking Contractors
Irving Woodlands
Sussex, NB
- Full-time
Coordinate with the team – Communicate with loader operators and dispatch to ensure efficient routing and delivery.
Added 15 mins ago
KB
Appliances Sales Specialist
Kent Building Supplies
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Full-time
…as well as supporting products, warranty plans, pickup and delivery options, and payment and financing options, with the focus being on closing the…
Added 15 mins ago
KB
Truck Driver Class 3 Boom/Hitchhiker
Kent Building Supplies
Grand Falls-Windsor, NL
- Full-time
As a Truck Driver, you will be part of the team that provides delivery services for our customers displaying the highest standards of safety and excellent customer service. You will be…
Added 15 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Added 15 mins ago
HT
Engineering Team Leader (PET HR)
Husky Technologies
Bolton, ON
- Full-time
Plan, organize and lead a design team for new product development with adherence to Product Development Process, Husky Standards and Stage Gate. Responsibilities include estimating effort…
Added 15 mins ago
J
Head trainer/consultant
JobsMedia.io
Levis, QC
- Contract
When the lead trainer/consultant accepts an assignment, they commit to conducting the scheduled workshops according to the terms agreed upon by both parties. For Les Brigades Culinaires,…
Added 15 mins ago
OH
Care Coordinator
Ontario Health atHome
Ottawa, ON
- $44.48 to $47.51 CAD / hour
- Temporary
Whether you work in our office, in the community, or a health care facility – you will play a lead role in providing connected, accessible, patient-centred care – and be supported by our…
Added 15 mins ago
P&
Architecte principal national / Country Lead Architect
Pratt & Whitney
Longueuil, QC
- Full-time
Added 15 mins ago
TP
Terminal Officer (Term Opportunity - One Year)
Toronto Pearson International Airport
Toronto, ON
- Temporary
…compliance with contractual agreements, and high‑quality service delivery. You will coordinate daily terminal activities, proactively resolve operational issues, and work collaboratively…
Added 15 mins ago
IS
Engineer, Mechanical
Irving Shipbuilding
Dartmouth, NS
- Full-time
…our team and contribute to the planning, construction, and delivery of world-class…
Added 15 mins ago
W
Manager IT, Enterprise Architecture
WorkSafeBC
Richmond, BC
- Full-time
We’re looking for a Manager IT, Enterprise Architecture to lead the development and evolution of WorkSafeBC’s enterprise architecture practice and help shape the organization’s future…
Added 15 mins ago
V
Software Engineering Manager
Verathon
Vancouver, BC · Greater Vancouver, BC
- Full-time
Lead the continuous improvement of processes to efficiently design, develop, verify, and sustain products for improved time to market
Added 15 mins ago
MT
Specialist, Business Development
Miller Thomson LLP
Toronto, ON
- Full-time
Lead and support submissions to legal directories and awards within the Disputes Group (e.g., Chambers, Legal 500 and Benchmark Litigation).
Added 15 mins ago
AF
Senior Manager, Cloud & AI Security
ATB Financial
Calgary, AB
- Full-time
…truly thrive. Our Leader DNA model sets the standard for how we lead people, drive business performance, and shape a dynamic future. This is the place for purpose-driven individuals ready…
Added 15 mins ago
J
Municipal Roadways Engineer
Jacobs
Burnaby, BC
- $135,000 to $175,000 USD / year
- Full-time
We are seeking a Senior Municipal Roadways Engineer / Project Manager to lead the planning, design, and delivery of roadway, transportation, and bus transit infrastructure projects across…

Insight Global

Solution Designer - CCaaS

Toronto, ON, Canada

This role is looking to pay $80/hr · Contract

Apply About employer

Applications open in a new tab.

Job details

Pay: This role is looking to pay $80/hr
Job type: Contract
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

JOB DESCRIPTION

Insight Global is seeking a Senior Solution Designer to join the Contact Centre Technology Team at a large financial institution in downtown Toronto.

This role will be responsible for end‑to‑end technical solution design across large‑scale, enterprise contact centre platforms supporting 10,000+ agents in a highly regulated environment. The successful candidate will operate as a trusted technical leader, partnering with program managers, engineering teams, vendors, and business stakeholders to design scalable, resilient, and future‑ready contact centre solutions.

Responsibilities include the below:

-Lead end‑to‑end solution design for Contact Centre initiatives, from early business ideation through implementation

-Partner directly with business stakeholders and leadership to understand objectives and guide them toward the right technical approach

-Translate business needs into clear, scalable, and supportable contact centre designs

-Own solution designs across core contact centre services including:

Call recording

Workforce management / call force management

Agent desktop

IVR and self‑service

-Design and support solutions across Genesys Engage, including Google CCIA (Contact Center AI) integrations and backend systems

-Provide architectural input on backend integrations (CRM, analytics platforms, data services, APIs)

-Act as a senior design authority, reviewing and influencing technical decisions across programs

-Work closely with program managers to ensure purpose traceability and requirements‑to‑function alignment

-Produce clear, well‑structured solution design documentation and present designs to both technical and non‑technical audiences

-Provide mentorship and guidance to other designers and technology team members

REQUIRED SKILLS AND EXPERIENCE

-Senior‑level experience in Solution Design or Solution Architecture within Contact Centre Technology (Verint or Genesys engage or Genesys cloud or Amazon Connect). Geneys cloud is strongly preferred.

understanding of core contact centre technologies, including:

IVR and call routing

Call recording

Quality monitoring

Workforce management

Agent desktop technologies

-Experience with third-party application integrations and API-based integrations across enterprise systems, including CRM, analytics, and contact centre platforms

-Proven experience designing solutions for large‑scale financial or insurance contact centres (10k+ agents)

-Strong understanding of backend integrations and enterprise system dependencies

Excellent communication and leadership skills, with the ability to engage confidently with:

-Business stakeholders

-Senior leadership

-Technology and delivery teams

Demonstrated ability to:

-Take loosely defined business ideas (“we want to do this”)

-Ask the right questions

-Guide stakeholders toward the right solution

-Highly self‑sufficient, mature, and comfortable operating in complex enterprise environments

“Artificial intelligence tools are used to assist in screening and assessing applicants for this position."

This role is vacant for a new opening

This role is looking to pay $80/hr

Apply About employer

More about this job

Responsibilities

Lead end-to-end solution design for enterprise contact centre initiatives, including core platform services, Genesys solutions, AI integrations, and backend connections to CRM, analytics, and data systems. Serve as a senior design authority, align requirements with business objectives, document and present designs, and mentor other designers and technology team members.

Requirements

Requires senior-level solution design or architecture experience in contact centre technology, with strong knowledge of platforms such as Genesys, Verint, or Amazon Connect and core contact centre services. Candidates should have experience designing for large financial or insurance contact centres, enterprise API integrations, and the ability to guide stakeholders and communicate effectively across business and technology teams.

Skills

Solution Design
Contact Centre Technology
Genesys Engage
Genesys Cloud
Google Contact Center AI
IVR
Call Routing
Call Recording
Quality Monitoring
Workforce Management
Agent Desktop Technologies
API Integrations
CRM Integrations
Enterprise Architecture
Stakeholder Engagement
Solution Documentation

Visa sponsorship

Not detected in the job text

Keywords

Contact Centre Technology
Solution Design
Solution Architecture
Genesys Engage
Genesys Cloud
Verint
Amazon Connect
Google Contact Center AI
IVR
Call Routing
Call Recording
Quality Monitoring
Workforce Management
Agent Desktop
Self-Service
CRM
Analytics Platforms
Data Services
APIs
Backend Integrations
Enterprise Systems
Financial Services
Insurance
Requirements Traceability
Solution Documentation
Stakeholder Engagement
Technical Leadership
Mentorship

Report this job