Find work in Canada.

491,388 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 14 mins ago
WC
(CAN) Technician - HVAC/R
Walmart Canada
Mississauga, ON
- Full-time
Added 14 mins ago
I
Specialist – Technical project integration
Innergex
Longueuil, QC
- Full-time
…leadership and integration oversight throughout the development, engineering, construction, energization, commissioning, and operational handover phases of renewable energy…
Added 14 mins ago
TI
Automation & Controls Student
Tolko Industries
Slave Lake, AB
- Full-time
…build your skills, and gain meaningful automation and controls engineering experience in a dynamic manufacturing environment. If this sounds like your kind of opportunity, read on to learn…
Added 14 mins ago
C
AI Engineering Consultant
CMiC
Toronto, ON
- Full-time
CMiC is seeking motivated, analytical, and forward-thinking individuals to join our Services team as AI Engineering Consultants.
Added 14 mins ago
I
DevOPS/Cloud Engineer
isgSearch
Toronto, ON · Greater Toronto Area, Canada
- Contract
…infrastructure automation, and production environments. The ideal candidate combines strong Microsoft Azure and DevOps expertise with hands-on software development and troubleshooting…
Added 14 mins ago
ES
Data Engineer – Snowflake, AI/ML
Enterprise Solutions Inc.
Markham, ON
- Contract
…Snowflake AI/ML, Data Science, dbt Core, AWS Cloud, and modern data engineering practices. The ideal candidate will have a proven track record of delivering high-impact data projects from…
Added 14 mins ago
JC
Senior Databricks Engineer (ML/AI)
Jarvis Consulting Group
Toronto, ON
- $90 to $120 CAD / hour
- Contract
The ideal candidate will have 5+ years MLOps, data engineering, or ML platform experience, deep Databricks expertise, strong Python + SQL and experience building reusable ML components,…
Added 14 mins ago
C
Consultant, Data Mesh Enablement & EDGE Onboarding
CIBC
Toronto, ON
- Full-time
…Architecture, Data Governance, Information Security, platform engineering, and delivery teams. You'll also help improve metadata, catalogue, and self-service processes that strengthen…
Added 14 mins ago
K
General Manager, Fleet Operations
KBRS
NL · Newfoundland and Labrador, Canada
- Full-time
…fleet operation, including vessel operations, technical and engineering functions, marine safety, regulatory compliance, crewing and fleet…
Added 14 mins ago
B
Technical Writer
BGIS
Markham, ON
- Full-time
Must have a demonstrated understanding of building-related technical systems which could come from having a degree, diploma, or certificate related to mechanical or electrical engineering.
Added 14 mins ago
S
Management Consultant / Business Analyst - Edmonton (future opportunities - 2026)
Sia
AB · Edmonton, AB
- Full-time
…business, technology, and AI-enabled transformation. The ideal candidate is a strong consultant with hands-on experience analyzing business processes, gathering and documenting…
Added 14 mins ago
CE
Network Engineer
Capgemini Engineering
Mississauga, ON
- Full-time
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies…
Added 14 mins ago
PH
Health & Safety Coordinator - Permanent - 4337
Parker Huggett - A Division of LRO Staffing
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The successful candidate will have the following:
Added 14 mins ago
IO
Mine Plant Machinery Engineer - Experienced - Kearl
Imperial Oil
Edmonton, AB
- Full-time
…in the role of Mine Plant Machinery Engineer. The successful candidate will serve as the technical authority for mine plant machinery systems, providing engineering leadership in the…
Added 14 mins ago
B&
SOR Quality Manager
Black & McDonald Limited
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The successful candidate will be responsible for developing, implementing, and maintaining quality assurance and quality control programs across Utility and MEP Construction projects. This…
Added 14 mins ago
Q
QNX- Senior Systems Software Developer (Sensor Frameworks)
QNX
Ottawa, ON
- Full-time
We’re looking for an accomplished Senior Embedded Software Developer who thrives on solving complex, low-level engineering challenges and wants to take significant technical ownership…
Added 14 mins ago
BF
Technicien(enne) support matériel intégré (temporaire 6 mois)/ Embedded Material Support Technician (Temporary 6 months) (Gagetown)
Bell Flight
NB · Brunswick, NB
- Full-time
Added 14 mins ago
B
Maintenance Team Lead
BGIS
Mississauga, ON
- Full-time
Added 14 mins ago
PE
Project Manager – Software Implementation
Project Execution Group Inc
Calgary, AB
- Full-time
Added 14 mins ago
LM
Field Technician
Leavitt Machinery
Winnipeg, MB
- Full-time
The ideal candidate will possess the following skills, knowledge, and competencies:
Added 14 mins ago
AP
Maintenance Manager
Atlantic Packaging Products Ltd.
Hamilton, ON
- Full-time
Post-secondary Degree/Diploma in a related technical discipline (Engineering); or valid trades certification and technical training is a prerequisite
Added 14 mins ago
RL
Mechanical Technician I
Rocket Lab
Toronto, ON
- Full-time
…mechanical, electrical, and optical subassemblies. The successful candidate will assemble, inspect, and perform other duties associated with building products from Rocket Lab’s star tracker…
Added 14 mins ago
FT
Senior Electrical Engineer
Foreseeson Technology
Richmond, BC
- Contract
…electrical architecture, hardware design, system integration, and engineering validation throughout the development of this next-generation energy storage…
Added 14 mins ago
CD
Senior ETL Developer – Snowflake
Cloud Data Vision
Calgary, AB
- $70 to $80 CAD / hour
- Contract
We are looking for a Senior ETL Developer with strong experience in Snowflake, data engineering, and ETL development. The candidate will design scalable data pipelines, implement modern…
Added 14 mins ago
Sheet Metal Assembly
Price Industries Limited
Vaughan, ON
The successful candidate's responsibilities will include:

Insight Global

Solution Designer - CCaaS

Toronto, ON, Canada

This role is looking to pay $80/hr · Contract

Apply About employer

Applications open in a new tab.

Job details

Pay: This role is looking to pay $80/hr
Job type: Contract
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

JOB DESCRIPTION

Insight Global is seeking a Senior Solution Designer to join the Contact Centre Technology Team at a large financial institution in downtown Toronto.

This role will be responsible for end‑to‑end technical solution design across large‑scale, enterprise contact centre platforms supporting 10,000+ agents in a highly regulated environment. The successful candidate will operate as a trusted technical leader, partnering with program managers, engineering teams, vendors, and business stakeholders to design scalable, resilient, and future‑ready contact centre solutions.

Responsibilities include the below:

-Lead end‑to‑end solution design for Contact Centre initiatives, from early business ideation through implementation

-Partner directly with business stakeholders and leadership to understand objectives and guide them toward the right technical approach

-Translate business needs into clear, scalable, and supportable contact centre designs

-Own solution designs across core contact centre services including:

Call recording

Workforce management / call force management

Agent desktop

IVR and self‑service

-Design and support solutions across Genesys Engage, including Google CCIA (Contact Center AI) integrations and backend systems

-Provide architectural input on backend integrations (CRM, analytics platforms, data services, APIs)

-Act as a senior design authority, reviewing and influencing technical decisions across programs

-Work closely with program managers to ensure purpose traceability and requirements‑to‑function alignment

-Produce clear, well‑structured solution design documentation and present designs to both technical and non‑technical audiences

-Provide mentorship and guidance to other designers and technology team members

REQUIRED SKILLS AND EXPERIENCE

-Senior‑level experience in Solution Design or Solution Architecture within Contact Centre Technology (Verint or Genesys engage or Genesys cloud or Amazon Connect). Geneys cloud is strongly preferred.

understanding of core contact centre technologies, including:

IVR and call routing

Call recording

Quality monitoring

Workforce management

Agent desktop technologies

-Experience with third-party application integrations and API-based integrations across enterprise systems, including CRM, analytics, and contact centre platforms

-Proven experience designing solutions for large‑scale financial or insurance contact centres (10k+ agents)

-Strong understanding of backend integrations and enterprise system dependencies

Excellent communication and leadership skills, with the ability to engage confidently with:

-Business stakeholders

-Senior leadership

-Technology and delivery teams

Demonstrated ability to:

-Take loosely defined business ideas (“we want to do this”)

-Ask the right questions

-Guide stakeholders toward the right solution

-Highly self‑sufficient, mature, and comfortable operating in complex enterprise environments

“Artificial intelligence tools are used to assist in screening and assessing applicants for this position."

This role is vacant for a new opening

This role is looking to pay $80/hr

Apply About employer

More about this job

Responsibilities

Lead end-to-end solution design for enterprise contact centre initiatives, including core platform services, Genesys solutions, AI integrations, and backend connections to CRM, analytics, and data systems. Serve as a senior design authority, align requirements with business objectives, document and present designs, and mentor other designers and technology team members.

Requirements

Requires senior-level solution design or architecture experience in contact centre technology, with strong knowledge of platforms such as Genesys, Verint, or Amazon Connect and core contact centre services. Candidates should have experience designing for large financial or insurance contact centres, enterprise API integrations, and the ability to guide stakeholders and communicate effectively across business and technology teams.

Skills

Solution Design
Contact Centre Technology
Genesys Engage
Genesys Cloud
Google Contact Center AI
IVR
Call Routing
Call Recording
Quality Monitoring
Workforce Management
Agent Desktop Technologies
API Integrations
CRM Integrations
Enterprise Architecture
Stakeholder Engagement
Solution Documentation

Visa sponsorship

Not detected in the job text

Keywords

Contact Centre Technology
Solution Design
Solution Architecture
Genesys Engage
Genesys Cloud
Verint
Amazon Connect
Google Contact Center AI
IVR
Call Routing
Call Recording
Quality Monitoring
Workforce Management
Agent Desktop
Self-Service
CRM
Analytics Platforms
Data Services
APIs
Backend Integrations
Enterprise Systems
Financial Services
Insurance
Requirements Traceability
Solution Documentation
Stakeholder Engagement
Technical Leadership
Mentorship

Report this job