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Added 14 mins ago
WC
General Merchandise Team Lead
Walmart Canada
Flin Flon, MB
- Full-time
Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.
Added 14 mins ago
HE
Partenaires d’affaires – Finance /Finance Business Partners
Hitachi Energy
Montreal, QC
- Full-time
Within Hitachi Energy’s Grid Integration business, you will serve as a Finance Business Partner supporting the financial performance
Added 14 mins ago
S
Marketing Co-op
Survalent
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- Internship
…solutions, utilities transform data into actionable intelligence. We partner with utilities across the globe to create mission critical solutions that will achieve the promise of the Smart…
Added 14 mins ago
P
Business Integrity Consultant (Risk & Controls)
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Canada
- Contract
Partner with cross-functional teams to embed integrity and quality objectives throughout the solution lifecycle.
Added 14 mins ago
E
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Epiroc
Mississauga, ON
- Full-time
Partner with HR, Finance, ICB, and business leaders to provide guidance on compensation matters, including offers, promotions, salary adjustments, job leveling, retention cases, and…
Added 14 mins ago
S
Management Consultant / Business Analyst - Edmonton (future opportunities - 2026)
Sia
AB · Edmonton, AB
- Full-time
Partner with clients and stakeholders to understand business objectives, current-state challenges, operational needs, and transformation goals.
Added 14 mins ago
D
Manager, Sales Development Representative, Akai | Global
Deel
Canada
- Full-time
Partner closely with sales, marketing, and operations teams to align messaging, ensure smooth lead handoff, and optimize funnel conversion.
Added 14 mins ago
Q
Senior Test Automation Engineer (French)
Quantiphi
Canada
- Full-time
Headquartered in Boston, with more than 4,000 professionals worldwide, we partner with global enterprises to deliver large-scale digital, cloud, and AI-driven transformation.…
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K
Change Management Manager
Kelly
Toronto, ON
- Contract
The successful candidate will partner closely with executive sponsors, HR, Talent, Technology, Communications, and Operations teams to ensure successful implementation, adoption, and…
Added 14 mins ago
G
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AB · Edmonton, AB
- Full-time
As Graham’s trusted recruitment partner, Jardeg supports the hiring of skilled professionals across Buildings, Industrial, Infrastructure, Water, Development, and Services projects…
Added 14 mins ago
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Management Consultant / Organizational Change - Edmonton (future opportunities - 2026)
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AB · Edmonton, AB
- Full-time
Partner with clients to understand business objectives, challenges, transformation goals, and organizational impacts.
Added 14 mins ago
CO
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- Full-time
Transformative delivery. Partner with business, IT and Digital Enablement teams to identify and execute opportunities, align with enterprise architecture and measure service and operational…
Added 14 mins ago
CE
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Mississauga, ON
- Full-time
Added 14 mins ago
OM
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Toronto, ON
- Full-time
Understanding of the Canadian data partner ecosystem
Added 14 mins ago
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Health & Safety Coordinator - Permanent - 4337
Parker Huggett - A Division of LRO Staffing
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…out to candidates whose experience most closely matches our partner’s needs. If we do not connect with you for this role, please know that we will gladly keep your profile in mind and reach…
Added 14 mins ago
WE
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- Full-time
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With services around the globe, we have a point of view on the future of work that enables us to be a transformative partner in the way work gets done for our clients’ organizations.…
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We wish to partner with an independent incorporated business to provide a current model truck and qualified operator to provide local pick-up and delivery services within the service area…
Added 14 mins ago
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…at the Trades and Technology Centre, employer worksites, and partner locations throughout the…
Added 14 mins ago
BF
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Added 14 mins ago
VC
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Added 14 mins ago
MI
Associate, Nexus, Client Delivery
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Toronto, ON
- $60,000 to $88,000 CAD / year
- Full-time
MUFG Investor Services is a trusted partner to many of the world’s largest public and private funds, providing asset servicing and operational solutions built for alternatives. With over $1…
Added 14 mins ago
P
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- Full-time
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Added 14 mins ago
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Strong communication skills, including the ability to partner effectively with external customers and internal stakeholders

Insight Global

Solution Designer - CCaaS

Toronto, ON, Canada

This role is looking to pay $80/hr · Contract

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Job details

Pay: This role is looking to pay $80/hr
Job type: Contract
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

JOB DESCRIPTION

Insight Global is seeking a Senior Solution Designer to join the Contact Centre Technology Team at a large financial institution in downtown Toronto.

This role will be responsible for end‑to‑end technical solution design across large‑scale, enterprise contact centre platforms supporting 10,000+ agents in a highly regulated environment. The successful candidate will operate as a trusted technical leader, partnering with program managers, engineering teams, vendors, and business stakeholders to design scalable, resilient, and future‑ready contact centre solutions.

Responsibilities include the below:

-Lead end‑to‑end solution design for Contact Centre initiatives, from early business ideation through implementation

-Partner directly with business stakeholders and leadership to understand objectives and guide them toward the right technical approach

-Translate business needs into clear, scalable, and supportable contact centre designs

-Own solution designs across core contact centre services including:

Call recording

Workforce management / call force management

Agent desktop

IVR and self‑service

-Design and support solutions across Genesys Engage, including Google CCIA (Contact Center AI) integrations and backend systems

-Provide architectural input on backend integrations (CRM, analytics platforms, data services, APIs)

-Act as a senior design authority, reviewing and influencing technical decisions across programs

-Work closely with program managers to ensure purpose traceability and requirements‑to‑function alignment

-Produce clear, well‑structured solution design documentation and present designs to both technical and non‑technical audiences

-Provide mentorship and guidance to other designers and technology team members

REQUIRED SKILLS AND EXPERIENCE

-Senior‑level experience in Solution Design or Solution Architecture within Contact Centre Technology (Verint or Genesys engage or Genesys cloud or Amazon Connect). Geneys cloud is strongly preferred.

understanding of core contact centre technologies, including:

IVR and call routing

Call recording

Quality monitoring

Workforce management

Agent desktop technologies

-Experience with third-party application integrations and API-based integrations across enterprise systems, including CRM, analytics, and contact centre platforms

-Proven experience designing solutions for large‑scale financial or insurance contact centres (10k+ agents)

-Strong understanding of backend integrations and enterprise system dependencies

Excellent communication and leadership skills, with the ability to engage confidently with:

-Business stakeholders

-Senior leadership

-Technology and delivery teams

Demonstrated ability to:

-Take loosely defined business ideas (“we want to do this”)

-Ask the right questions

-Guide stakeholders toward the right solution

-Highly self‑sufficient, mature, and comfortable operating in complex enterprise environments

“Artificial intelligence tools are used to assist in screening and assessing applicants for this position."

This role is vacant for a new opening

This role is looking to pay $80/hr

Apply About employer

More about this job

Responsibilities

Lead end-to-end solution design for enterprise contact centre initiatives, including core platform services, Genesys solutions, AI integrations, and backend connections to CRM, analytics, and data systems. Serve as a senior design authority, align requirements with business objectives, document and present designs, and mentor other designers and technology team members.

Requirements

Requires senior-level solution design or architecture experience in contact centre technology, with strong knowledge of platforms such as Genesys, Verint, or Amazon Connect and core contact centre services. Candidates should have experience designing for large financial or insurance contact centres, enterprise API integrations, and the ability to guide stakeholders and communicate effectively across business and technology teams.

Skills

Solution Design
Contact Centre Technology
Genesys Engage
Genesys Cloud
Google Contact Center AI
IVR
Call Routing
Call Recording
Quality Monitoring
Workforce Management
Agent Desktop Technologies
API Integrations
CRM Integrations
Enterprise Architecture
Stakeholder Engagement
Solution Documentation

Visa sponsorship

Not detected in the job text

Keywords

Contact Centre Technology
Solution Design
Solution Architecture
Genesys Engage
Genesys Cloud
Verint
Amazon Connect
Google Contact Center AI
IVR
Call Routing
Call Recording
Quality Monitoring
Workforce Management
Agent Desktop
Self-Service
CRM
Analytics Platforms
Data Services
APIs
Backend Integrations
Enterprise Systems
Financial Services
Insurance
Requirements Traceability
Solution Documentation
Stakeholder Engagement
Technical Leadership
Mentorship

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