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Added 1 min ago
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Senior Manager, Visual Design
Dandy
Remote, Canada
- $140,250 to $170,000 USD / year
- Full-time
- Remote
We’re looking for a Senior Manager of Visual Design to lead and elevate Dandy’s graphic design team. This role will serve as the creative authority and steward of Dandy’s visual identity,…
Added 16 mins ago
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UX Designer - Senior
isgSearch
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Seeking a Senior UX Designer with 7+ years of experience leading user-centred design for complex digital services and enterprise platforms. The successful candidate will conduct user…
Added 16 mins ago
FT
Senior Electrical Engineer
Foreseeson Technology
Richmond, BC
- Contract
Foreseeson is seeking a Senior Electrical Engineer to lead electrical architecture, hardware design, system integration, and engineering validation throughout the development of this…
Added 31 mins ago
DC
Junior Mechanical CAD Designer - Co-op
Delta Controls
Surrey, BC
- Internship
The Junior Mechanical CAD Designer is trained in Mechanical design and works with Senior Mechanical Designers and Electrical Hardware Designers to fix existing SolidWorks CAD files (3D &…
Added 31 mins ago
AS
Senior Product Designer - Digital Banking & Financial Services (Canada only)
Aequilibrium Software Inc.
Remote, Canada
- $70 to $100 CAD / hour
- Contract
- Remote
Senior Product Designer - Digital Banking & Financial Services
Added 46 mins ago
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Senior Mechanical Engineer
YJE Engineering
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…long-term success of every project. We are seeking an experienced Senior Mechanical Engineer to lead the design and delivery of HVAC, Plumbing, and Fire Protection projects across a variety…
Added 46 mins ago
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Designer, Development (Electrical)
Husky Technologies
Bolton, ON
- Full-time
The Senior Designer, Development (Electrical) will be a key contributor to these product development teams, responsible for designing and delivering robust, safe and reliable electrical…
Added 46 mins ago
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Administrative Assistance, Grid Operations and Transformation
EPCOR
AB · Edmonton, Alberta
- Full-time
Site designer/developer/owner for SharePoint online & teams’ sites. This includes designing and developing the sites to be functional, user friendly, and engaging to staff, and the ongoing…
Added 46 mins ago
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Junior Architectural Technologist
Stantec
Dartmouth, NS
- Full-time
You will work on tasks under the guidance of an Architect or a Senior Designer. This is an intermediate level Architect Intern design role. You will be designing architectural schematics,…
Added 1 hour ago
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Design Assistant - Women's Run Apparel
lululemon
Vancouver, BC
- Full-time
Support the Designer or Senior Designer in creating and updating tech sketches
Added 1 hour ago
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Senior Designer, Design Systems
BMO
Toronto, ON · BMOPLACE
- Full-time
Added 2 hours ago
IG
Solution Designer - CCaaS
Insight Global
Toronto, ON
- Contract
Insight Global is seeking a Senior Solution Designer to join the Contact Centre Technology Team at a large financial institution in downtown Toronto.
Added 2 hours ago
SM
RQ00827 – Specialized IT Consultant – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Specialized IT Consultant – IBM Maximo Manage with extensive hands-on experience in Maximo configuration, functional implementation, work management, asset and…
Added 2 hours ago
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Gestionnaire Principal, Designer Technique| Senior Manager, Technical Designer (Buffalo David Bitton)
Centric Brands
Montreal, QC
- Full-time
Nous recherchons un Manager, Designer Technique (Fit&Spec), pour se joindre à notre équipe de Montréal.
Added 2 hours ago
BJ
Gestionnaire Principal, Designer Technique| Senior Manager, Technical Designer (Buffalo David Bitton)
Buffalo Jeans
Montreal, QC
- Other
Nous recherchons un Manager, Designer Technique (Fit&Spec), pour se joindre à notre équipe de Montréal.
Added 2 hours ago
EI
User Experience Designer
ExcelGens, Inc.
Montreal, QC
- Contract
We are seeking a creative and user-focused UX Designer II to design intuitive, engaging, and user-centered experiences for enterprise software applications. The ideal candidate will have…
Added 2 hours ago
CS
Senior Software Developer
CQ Search Group Ltd.
Toronto, ON
- $100 to $105 CAD / hour
- Contract
· Ten or more years of experience as a designer and developer of large-scale, multi-client web applications, or equivalent senior experience.
Added 2 hours ago
HS
Senior Designer
Henry Schein Canada
Concord, ON
- $70,000 to $80,000 CAD / year
- Full-time
Bring together technical design, creativity and client collaboration as a Senior Designer with Henry Schein Canada. You’ll help transform medical and dental practice environments into…
Added 2 hours ago
CB
Digital Designer
Cannara Biotech Inc.
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Cannara agrandit son équipe créative et recherche un Designer numérique relevant du Designer graphique senior.
Added 2 hours ago
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Senior UX Designer – Service Design
ThoughtStorm
Toronto, ON
- Contract
Hiring: Senior UX Designer – Service Design | Toronto, ON
Added 3 hours ago
Senior Conversation Designer, AI & Virtual Agents
GFT Technologies SE
Toronto, ON
We're looking for a Senior Conversation Designer to lead the design of intelligent, human-centred conversational experiences across virtual agents, chatbots, voicebots, and AI-powered…
Added 3 hours ago
SM
RQ11736 – Software Developer – Front End – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – Front End with extensive experience designing, developing, testing, deploying, and maintaining large-scale, multi-client, Internet-ready web…
Added 3 hours ago
SM
RQ11737 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Ten or more years of experience as a designer and developer of large-scale, multi-client web applications, or equivalent senior experience.
Added 3 hours ago
SM
RQ11737 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Ten or more years of experience as a designer and developer of large-scale, multi-client web applications, or equivalent senior experience.
Added 3 hours ago
IG
Business Intelligence Lead
Insight Global
Toronto, ON
- $60 to $88 CAD / hour
- Contract
Insight Global is seeking a Solution Designer / Technical Product Lead to support an executive reporting and analytics platform within Wealth Management. This role combines technical…

Insight Global

Solution Designer - CCaaS

Toronto, ON, Canada

This role is looking to pay $80/hr · Contract

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Job details

Pay: This role is looking to pay $80/hr
Job type: Contract
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

JOB DESCRIPTION

Insight Global is seeking a Senior Solution Designer to join the Contact Centre Technology Team at a large financial institution in downtown Toronto.

This role will be responsible for end‑to‑end technical solution design across large‑scale, enterprise contact centre platforms supporting 10,000+ agents in a highly regulated environment. The successful candidate will operate as a trusted technical leader, partnering with program managers, engineering teams, vendors, and business stakeholders to design scalable, resilient, and future‑ready contact centre solutions.

Responsibilities include the below:

-Lead end‑to‑end solution design for Contact Centre initiatives, from early business ideation through implementation

-Partner directly with business stakeholders and leadership to understand objectives and guide them toward the right technical approach

-Translate business needs into clear, scalable, and supportable contact centre designs

-Own solution designs across core contact centre services including:

Call recording

Workforce management / call force management

Agent desktop

IVR and self‑service

-Design and support solutions across Genesys Engage, including Google CCIA (Contact Center AI) integrations and backend systems

-Provide architectural input on backend integrations (CRM, analytics platforms, data services, APIs)

-Act as a senior design authority, reviewing and influencing technical decisions across programs

-Work closely with program managers to ensure purpose traceability and requirements‑to‑function alignment

-Produce clear, well‑structured solution design documentation and present designs to both technical and non‑technical audiences

-Provide mentorship and guidance to other designers and technology team members

REQUIRED SKILLS AND EXPERIENCE

-Senior‑level experience in Solution Design or Solution Architecture within Contact Centre Technology (Verint or Genesys engage or Genesys cloud or Amazon Connect). Geneys cloud is strongly preferred.

understanding of core contact centre technologies, including:

IVR and call routing

Call recording

Quality monitoring

Workforce management

Agent desktop technologies

-Experience with third-party application integrations and API-based integrations across enterprise systems, including CRM, analytics, and contact centre platforms

-Proven experience designing solutions for large‑scale financial or insurance contact centres (10k+ agents)

-Strong understanding of backend integrations and enterprise system dependencies

Excellent communication and leadership skills, with the ability to engage confidently with:

-Business stakeholders

-Senior leadership

-Technology and delivery teams

Demonstrated ability to:

-Take loosely defined business ideas (“we want to do this”)

-Ask the right questions

-Guide stakeholders toward the right solution

-Highly self‑sufficient, mature, and comfortable operating in complex enterprise environments

“Artificial intelligence tools are used to assist in screening and assessing applicants for this position."

This role is vacant for a new opening

This role is looking to pay $80/hr

Apply About employer

More about this job

Responsibilities

Lead end-to-end solution design for enterprise contact centre initiatives, including core platform services, Genesys solutions, AI integrations, and backend connections to CRM, analytics, and data systems. Serve as a senior design authority, align requirements with business objectives, document and present designs, and mentor other designers and technology team members.

Requirements

Requires senior-level solution design or architecture experience in contact centre technology, with strong knowledge of platforms such as Genesys, Verint, or Amazon Connect and core contact centre services. Candidates should have experience designing for large financial or insurance contact centres, enterprise API integrations, and the ability to guide stakeholders and communicate effectively across business and technology teams.

Skills

Solution Design
Contact Centre Technology
Genesys Engage
Genesys Cloud
Google Contact Center AI
IVR
Call Routing
Call Recording
Quality Monitoring
Workforce Management
Agent Desktop Technologies
API Integrations
CRM Integrations
Enterprise Architecture
Stakeholder Engagement
Solution Documentation

Visa sponsorship

Not detected in the job text

Keywords

Contact Centre Technology
Solution Design
Solution Architecture
Genesys Engage
Genesys Cloud
Verint
Amazon Connect
Google Contact Center AI
IVR
Call Routing
Call Recording
Quality Monitoring
Workforce Management
Agent Desktop
Self-Service
CRM
Analytics Platforms
Data Services
APIs
Backend Integrations
Enterprise Systems
Financial Services
Insurance
Requirements Traceability
Solution Documentation
Stakeholder Engagement
Technical Leadership
Mentorship

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