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Added 15 mins ago
CD
Development Team Lead
Curio Digital
Remote, Canada
- Full-time
- Remote
…so you should be as comfortable in a repo as you are in the Designer: Git, pull requests, build pipelines, deploys, DNS, the whole path from local to…
Added 1 hour ago
K
Senior Piping Designer
Kent
Calgary, AB
- Full-time
Kent is looking for a Senior Piping Designer to join our Engineering team in Calgary. The successful candidate will provide senior-level piping design expertise and produce safe, accurate,…
Added 1 hour ago
Manufacturing Engineering
BWXT
Peterborough, ON
…delivery tooling sold around the world. We are the original designer of the automated systems that allow 24/7 on power refueling of CANDU reactors and aim to solve some of the Nuclear…
Added 1 hour ago
M
Senior Product Designer
Mission.dev
ON · Ontario, Canada
- $180,000 to $250,000 USD / year
- Full-time
…employees work closely with the founding team to solve complex technical challenges in the artificial intelligence…
Added 1 hour ago
K
Senior Piping Designer
Kent
Calgary, AB
- Full-time
Kent is looking for a Senior Piping Designer to join our Engineering team in Calgary. The successful candidate will provide senior-level piping design expertise and produce safe, accurate,…
Added 1 hour ago
SI
Senior Data Architect
Siri InfoSolutions, Inc.
Toronto, ON
- $90 to $100 CAD / hour
- Contract
Facilitate business and technical workshops to align data definitions across multiple domains.
Added 2 hours ago
M
RQ11309 - Solutions Designer - Senior
Maarut
Toronto, ON
- Contract
security and recovery procedures, preparation of technical specifications for
Added 2 hours ago
T
Senior Solutions Designer – Oracle Siebel CRM / Adobe AEM
ThoughtStorm
Toronto, ON
- Contract
We are seeking an experienced Senior Solutions Designer to design and deliver enterprise solutions aligned with business requirements and technical standards.
Added 4 hours ago
CD
Development Team Lead
Curio Digital
Canada
- Full-time
…so you should be as comfortable in a repo as you are in the Designer: Git, pull requests, build pipelines, deploys, DNS, the whole path from local to…
Added 4 hours ago
N
Senior Product Designer
Nascent
Toronto, ON
- Full-time
We’re looking for a Senior Product Designer who owns the design journey from discovery through execution; someone who can take a messy, ambiguous problem and turn it into something clear,…
Added 4 hours ago
L&
Designer senior, chargé(e) de projet
Lambert & Fils
Montreal, QC
- Full-time
Lambert & Fils cherche un ou une designer senior, chargé(e) de projet, pour mener ses projets de luminaires de bout en bout, de l’esquisse jusqu’à la mise en production, et encadrer le…
Added 4 hours ago
TS
Senior Mechanical Designer - Buildings
TalentSphere Staffing Solutions
AB · Edmonton, AB
- Full-time
An established building consulting engineering firm in Edmonton is seeking a Senior Mechanical Designer to provide technical leadership across its building engineering projects.
Added 4 hours ago
PS
Senior Structural Designer
Professional Staffing
Toronto, ON · Etobicoke, ON
- $100,000 to $130,000 CAD / year
- Full-time
I’m currently recruiting for a seasoned Senior Structural Designer with experience in corrugated packaging, POP displays or a related industrial design environment.
Added 4 hours ago
TS
Mechanical Designer / Engineer
TalentSphere Staffing Solutions
AB · Edmonton, AB
- Full-time
Room to progress: Build the technical independence and project experience needed to move into more senior design responsibilities over time.
Added 4 hours ago
M
RQ11738 - Software Developer - Full Stack - Senior
Maarut
Toronto, ON
- Contract
ministry partners, the Senior Software Developer – Full Stack converts approved
Added 4 hours ago
M
RQ11739 - Software Developer - Full Stack - Senior
Maarut
Toronto, ON
- Contract
ministry partners, the Senior Software Developer – Full Stack converts approved
Added 4 hours ago
FT
Senior Electrical Engineer
Foreseeson Technology
Richmond, BC
- Contract
Foreseeson is seeking a Senior Electrical Engineer to lead electrical architecture, hardware design, system integration, and engineering validation throughout the development of this…
Added 5 hours ago
DC
Junior Mechanical CAD Designer - Co-op
Delta Controls
Surrey, BC
- Internship
The Junior Mechanical CAD Designer is trained in Mechanical design and works with Senior Mechanical Designers and Electrical Hardware Designers to fix existing SolidWorks CAD files (3D &…
Added 5 hours ago
AS
Senior Product Designer - Digital Banking & Financial Services (Canada only)
Aequilibrium Software Inc.
Remote, Canada
- $70 to $100 CAD / hour
- Contract
- Remote
Senior Product Designer - Digital Banking & Financial Services
Added 5 hours ago
YE
Senior Mechanical Engineer
YJE Engineering
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…long-term success of every project. We are seeking an experienced Senior Mechanical Engineer to lead the design and delivery of HVAC, Plumbing, and Fire Protection projects across a variety…
Added 5 hours ago
HT
Designer, Development (Electrical)
Husky Technologies
Bolton, ON
- Full-time
The Senior Designer, Development (Electrical) will be a key contributor to these product development teams, responsible for designing and delivering robust, safe and reliable electrical…
Added 5 hours ago
E
Administrative Assistance, Grid Operations and Transformation
EPCOR
AB · Edmonton, Alberta
- Full-time
Site designer/developer/owner for SharePoint online & teams’ sites. This includes designing and developing the sites to be functional, user friendly, and engaging to staff, and the ongoing…
Added 5 hours ago
S
Junior Architectural Technologist
Stantec
Dartmouth, NS
- Full-time
You will work on tasks under the guidance of an Architect or a Senior Designer. This is an intermediate level Architect Intern design role. You will be designing architectural schematics,…
Added 5 hours ago
L
Design Assistant - Women's Run Apparel
lululemon
Vancouver, BC
- Full-time
Support the Designer or Senior Designer in creating and updating tech sketches
Added 6 hours ago
B
Senior Designer, Design Systems
BMO
Toronto, ON · BMOPLACE
- Full-time
Provides specialized consulting, analytical and technical support.

Insight Global

Solution Designer - CCaaS

Toronto, ON, Canada

This role is looking to pay $80/hr · Contract

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Applications open in a new tab.

Job details

Pay: This role is looking to pay $80/hr
Job type: Contract
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

JOB DESCRIPTION

Insight Global is seeking a Senior Solution Designer to join the Contact Centre Technology Team at a large financial institution in downtown Toronto.

This role will be responsible for end‑to‑end technical solution design across large‑scale, enterprise contact centre platforms supporting 10,000+ agents in a highly regulated environment. The successful candidate will operate as a trusted technical leader, partnering with program managers, engineering teams, vendors, and business stakeholders to design scalable, resilient, and future‑ready contact centre solutions.

Responsibilities include the below:

-Lead end‑to‑end solution design for Contact Centre initiatives, from early business ideation through implementation

-Partner directly with business stakeholders and leadership to understand objectives and guide them toward the right technical approach

-Translate business needs into clear, scalable, and supportable contact centre designs

-Own solution designs across core contact centre services including:

Call recording

Workforce management / call force management

Agent desktop

IVR and self‑service

-Design and support solutions across Genesys Engage, including Google CCIA (Contact Center AI) integrations and backend systems

-Provide architectural input on backend integrations (CRM, analytics platforms, data services, APIs)

-Act as a senior design authority, reviewing and influencing technical decisions across programs

-Work closely with program managers to ensure purpose traceability and requirements‑to‑function alignment

-Produce clear, well‑structured solution design documentation and present designs to both technical and non‑technical audiences

-Provide mentorship and guidance to other designers and technology team members

REQUIRED SKILLS AND EXPERIENCE

-Senior‑level experience in Solution Design or Solution Architecture within Contact Centre Technology (Verint or Genesys engage or Genesys cloud or Amazon Connect). Geneys cloud is strongly preferred.

understanding of core contact centre technologies, including:

IVR and call routing

Call recording

Quality monitoring

Workforce management

Agent desktop technologies

-Experience with third-party application integrations and API-based integrations across enterprise systems, including CRM, analytics, and contact centre platforms

-Proven experience designing solutions for large‑scale financial or insurance contact centres (10k+ agents)

-Strong understanding of backend integrations and enterprise system dependencies

Excellent communication and leadership skills, with the ability to engage confidently with:

-Business stakeholders

-Senior leadership

-Technology and delivery teams

Demonstrated ability to:

-Take loosely defined business ideas (“we want to do this”)

-Ask the right questions

-Guide stakeholders toward the right solution

-Highly self‑sufficient, mature, and comfortable operating in complex enterprise environments

“Artificial intelligence tools are used to assist in screening and assessing applicants for this position."

This role is vacant for a new opening

This role is looking to pay $80/hr

Apply About employer

More about this job

Responsibilities

Lead end-to-end solution design for enterprise contact centre initiatives, including core platform services, Genesys solutions, AI integrations, and backend connections to CRM, analytics, and data systems. Serve as a senior design authority, align requirements with business objectives, document and present designs, and mentor other designers and technology team members.

Requirements

Requires senior-level solution design or architecture experience in contact centre technology, with strong knowledge of platforms such as Genesys, Verint, or Amazon Connect and core contact centre services. Candidates should have experience designing for large financial or insurance contact centres, enterprise API integrations, and the ability to guide stakeholders and communicate effectively across business and technology teams.

Skills

Solution Design
Contact Centre Technology
Genesys Engage
Genesys Cloud
Google Contact Center AI
IVR
Call Routing
Call Recording
Quality Monitoring
Workforce Management
Agent Desktop Technologies
API Integrations
CRM Integrations
Enterprise Architecture
Stakeholder Engagement
Solution Documentation

Visa sponsorship

Not detected in the job text

Keywords

Contact Centre Technology
Solution Design
Solution Architecture
Genesys Engage
Genesys Cloud
Verint
Amazon Connect
Google Contact Center AI
IVR
Call Routing
Call Recording
Quality Monitoring
Workforce Management
Agent Desktop
Self-Service
CRM
Analytics Platforms
Data Services
APIs
Backend Integrations
Enterprise Systems
Financial Services
Insurance
Requirements Traceability
Solution Documentation
Stakeholder Engagement
Technical Leadership
Mentorship

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