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Added 3 mins ago
T
Senior Demand Generation Manager
Trulioo
Remote, Canada
- Full-time
- Remote
Lead the events team, with a mandate to make it a pipeline-accountable function across net new and, with Lifecycle, expansion-focused events.
Added 17 mins ago
PH
Administrative Coordinator, Staffing Office Resource Team
Providence Healthcare
Toronto, ON
- Temporary
…collaborate closely with various members of the healthcare team - such as Patient Care Managers, After-Hours Managers, Clinical Operations Lead, clerical staff, health disciplines, and…
Added 17 mins ago
CC
Director, Finance and Procurement,
Canadian College of Health Leaders - Northwestern Ontario Chapter
Georgian Bay, ON
- Full-time
…decisions and deliver high-quality care. This is an opportunity to lead an established function while helping shape its future evolution. As Waypoint advances its organizational priorities…
Added 17 mins ago
KP
Coordinator - Curriculum - Competition ID: 4868
Kwantlen Polytechnic University
Surrey, BC
- Full-time
…to the primary Student Information System and other relevant systems, and maintains curriculum controls, rules, and validation tables. The incumbent leads a team that provides functional,…
Added 17 mins ago
S
Sales Account Executive - SAP Academy for Customer Success - Canada (Hybrid)
SAP
Vancouver, BC
- Full-time
…you? Constant learning, skill growth, great benefits, and a team that wants you to grow and…
Added 17 mins ago
SR
Controller
STRIVE Recruitment Inc.
Vancouver, BC
- $120,000 to $160,000 CAD / year
- Full-time
Opportunity to lead a team and influence financial reporting, systems, and operational improvements
Added 17 mins ago
ST
Structures and Systems Installation Integrator
SEGULA Technologies
Montreal, QC
- Full-time
We are seeking an experienced Senior Lead Engineer – Integrated Structural & Systems Installation Design to lead complex, multi-zone aircraft design and physical integration activities. In…
Added 17 mins ago
SH
Senior Manager, Analytics & Insights
SE Health
Markham, ON
- Full-time
The Senior Manager is accountable for the team’s people, delivery, priorities and escalations, and for building and maintaining the demand pipeline with business, clinical and operations…
Added 17 mins ago
MC
IT Contract Analyst
MatchBox Consulting Group
Calgary, AB
- Contract
Use procurement systems and internal data to track sourcing events and support procurement decisions.
Added 17 mins ago
R
Lead Information Security Analyst, Vulnerability and External Attack Surface Management (T & I) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
…on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to…
Added 17 mins ago
H
Scheduling and Sales Specialist
HearCANADA
Hamilton, ON · Greater Hamilton (Burlington) Metropolitan Area
- Full-time
Part of WSAudiology group, HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian…
Added 18 mins ago
BE
Transformer Engineer
Boundary Electric
Grand Forks, BC
- Full-time
…deep technical expertise in transformer theory, insulation systems, electromagnetic design, thermal performance, and adherence to industry…
Added 32 mins ago
RM
Supervisor, Centralized Scheduling
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Lead or participate in process improvement initiatives that enhance scheduling efficiency, data accuracy, and service quality.
Added 32 mins ago
KP
Coordinator - Curriculum
Kwantlen Polytechnic University
Surrey, BC
- Full-time
- Temporary
…to the primary Student Information System and other relevant systems, and maintains curriculum controls, rules, and validation tables. The incumbent leads a team that provides functional,…
Added 47 mins ago
R
Hyper Automation Lead
Raise
Calgary, AB
- Full-time
Raise is currently hiring a Hyper Automation Lead on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry…
Added 47 mins ago
NG
Exploration Drill Supervisor
New Gold Inc.
Kamloops, BC
- Full-time
…candidate will be a part of the Coeur New Afton Exploration Team, both underground and surface, and will work with drilling contractor management and site HSE Team to ensure all drilling…
Added 47 mins ago
L
7818 - Assistant Store Manager PT
Lids
Vaughan, ON
- $18.1 USD / hour
- Part-time
…results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids’ products and…
Added 47 mins ago
NC
Specialist Tailings
Newmont Corporation
Dease Lake 9, BC
- $113,600 to $151,500 CAD / year
- Full-time
…career, Red Chris offers the opportunity to be part of a dynamic team and a significant transformation in the future of mining in northwest…
Added 47 mins ago
L
7734 - 3rd Key(H)
Lids
Lloydminster, AB
- $15.5 USD / hour
- Full-time
…results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids’ products and…
Added 47 mins ago
U
Brokerage Customer Service Associate
UPS
Fredericton, NB
- Full-time
Maintain accurate shipment records and perform data entry within brokerage systems.
Added 47 mins ago
A
Sr. Mechanical Designer
Actalent
Cambridge, ON
- $45 to $65 CAD / hour
- Contract
…opportunity to work on sophisticated, real-world production systems and to grow into leading a small mechanical design team as you gain experience with the organizations equipment and…
Added 47 mins ago
BC
Senior Automation Engineer (Project Manager)
BBA Consultants
Saguenay, QC
- Full-time
…Saguenay–Lac-Saint-Jean, BBA wants to bolster its local multidisciplinary team. Working closely with our offices in Québec City, Montréal and Mont-Saint-Hilaire, this team is actively…
Added 47 mins ago
BC
Engineer, Automation
BBA Consultants
Saguenay, QC
- Full-time
Our new office in Jonquière is expanding, and we’re looking for a talented engineer to join our dynamic team. You’ll be involved in engineering and programming mandates in automation,…
Added 47 mins ago
BC
Technician, Electrical and Instrumentation
BBA Consultants
Saguenay, QC
- Full-time
…developing our new recruits, pairing them with experienced team members who can guide them through the many challenges our clients bring us. Our goal is to help them become mentors…
Added 47 mins ago
AC
Senior Purchasing And Procurement Coordinator
Aston Carter
Burlington, ON
- $75,000 to $85,000 CAD / year
- Full-time
…and automation sectors. You will work extensively with ERP systems such as SyAcc and tools like Microsoft Excel to manage purchasing data and reports. The environment is fast-paced and…

Insight Global

Solution Designer - CCaaS

Toronto, ON, Canada

This role is looking to pay $80/hr · Contract

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Job details

Pay: This role is looking to pay $80/hr
Job type: Contract
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

JOB DESCRIPTION

Insight Global is seeking a Senior Solution Designer to join the Contact Centre Technology Team at a large financial institution in downtown Toronto.

This role will be responsible for end‑to‑end technical solution design across large‑scale, enterprise contact centre platforms supporting 10,000+ agents in a highly regulated environment. The successful candidate will operate as a trusted technical leader, partnering with program managers, engineering teams, vendors, and business stakeholders to design scalable, resilient, and future‑ready contact centre solutions.

Responsibilities include the below:

-Lead end‑to‑end solution design for Contact Centre initiatives, from early business ideation through implementation

-Partner directly with business stakeholders and leadership to understand objectives and guide them toward the right technical approach

-Translate business needs into clear, scalable, and supportable contact centre designs

-Own solution designs across core contact centre services including:

Call recording

Workforce management / call force management

Agent desktop

IVR and self‑service

-Design and support solutions across Genesys Engage, including Google CCIA (Contact Center AI) integrations and backend systems

-Provide architectural input on backend integrations (CRM, analytics platforms, data services, APIs)

-Act as a senior design authority, reviewing and influencing technical decisions across programs

-Work closely with program managers to ensure purpose traceability and requirements‑to‑function alignment

-Produce clear, well‑structured solution design documentation and present designs to both technical and non‑technical audiences

-Provide mentorship and guidance to other designers and technology team members

REQUIRED SKILLS AND EXPERIENCE

-Senior‑level experience in Solution Design or Solution Architecture within Contact Centre Technology (Verint or Genesys engage or Genesys cloud or Amazon Connect). Geneys cloud is strongly preferred.

understanding of core contact centre technologies, including:

IVR and call routing

Call recording

Quality monitoring

Workforce management

Agent desktop technologies

-Experience with third-party application integrations and API-based integrations across enterprise systems, including CRM, analytics, and contact centre platforms

-Proven experience designing solutions for large‑scale financial or insurance contact centres (10k+ agents)

-Strong understanding of backend integrations and enterprise system dependencies

Excellent communication and leadership skills, with the ability to engage confidently with:

-Business stakeholders

-Senior leadership

-Technology and delivery teams

Demonstrated ability to:

-Take loosely defined business ideas (“we want to do this”)

-Ask the right questions

-Guide stakeholders toward the right solution

-Highly self‑sufficient, mature, and comfortable operating in complex enterprise environments

“Artificial intelligence tools are used to assist in screening and assessing applicants for this position."

This role is vacant for a new opening

This role is looking to pay $80/hr

Apply About employer

More about this job

Responsibilities

Lead end-to-end solution design for enterprise contact centre initiatives, including core platform services, Genesys solutions, AI integrations, and backend connections to CRM, analytics, and data systems. Serve as a senior design authority, align requirements with business objectives, document and present designs, and mentor other designers and technology team members.

Requirements

Requires senior-level solution design or architecture experience in contact centre technology, with strong knowledge of platforms such as Genesys, Verint, or Amazon Connect and core contact centre services. Candidates should have experience designing for large financial or insurance contact centres, enterprise API integrations, and the ability to guide stakeholders and communicate effectively across business and technology teams.

Skills

Solution Design
Contact Centre Technology
Genesys Engage
Genesys Cloud
Google Contact Center AI
IVR
Call Routing
Call Recording
Quality Monitoring
Workforce Management
Agent Desktop Technologies
API Integrations
CRM Integrations
Enterprise Architecture
Stakeholder Engagement
Solution Documentation

Visa sponsorship

Not detected in the job text

Keywords

Contact Centre Technology
Solution Design
Solution Architecture
Genesys Engage
Genesys Cloud
Verint
Amazon Connect
Google Contact Center AI
IVR
Call Routing
Call Recording
Quality Monitoring
Workforce Management
Agent Desktop
Self-Service
CRM
Analytics Platforms
Data Services
APIs
Backend Integrations
Enterprise Systems
Financial Services
Insurance
Requirements Traceability
Solution Documentation
Stakeholder Engagement
Technical Leadership
Mentorship

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