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Added 4 mins ago
Corporate - Commercial Lines - Commercial Account Manager
OTIP Group of Companies (OTIP, Orbit, Curo)
Waterloo, ON
The Commercial Account Manager serves as the lead relationship manager and trusted risk advisor for a portfolio of complex commercial clients. This role is responsible for developing and…
Added 4 mins ago
Senior Quality Assurance Analyst
Mariner
NS
This role involves close collaboration with the existing QA Test Lead and Agile delivery team, contributing to test planning, execution, automation, defect management, and continuous…
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Senior Quality Assurance Analyst
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Halifax, NS
This role involves close collaboration with the existing QA Test Lead and Agile delivery team, contributing to test planning, execution, automation, defect management, and continuous…
Added 4 mins ago
Member IT Services - Technical Lead- BC Functional
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Burlington, ON · Toronto, ON
We are currently recruiting for a Technical Lead - Microsoft Business Central to support our Member IT Services team.
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Burlington, ON · Toronto, ON
The Technical Lead, Integrations is a hands-on, customer-facing leader responsible for designing, delivering, and supporting secure, reliable integrations across Microsoft Dynamics 365,…
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- Full-time
…digital enablement. Our innovative solutions streamline care delivery, integrate healthcare systems, and improve patient…
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Architecte solutions
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Toronto, ON
- $160,000 to $190,000 CAD / year
- Full-time
Lead technical discussions, solution reviews, and architecture workshops.
Added 4 mins ago
JT
Outside Sales Representative
JM Test Systems
Richmond, BC
- Full-time
No need to be a technical expert - we're looking for "people" persons who excel at building relationships and love interacting with customers. At JM Test, we value a culture of warmth,…
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JT
Outside Sales Representative
JM Test Systems
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- Full-time
No need to be a technical expert - we're looking for "people" persons who excel at building relationships and love interacting with customers. At JM Test, we value a culture of warmth,…
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Sr. S4/HANA Basis Consultant
2iSolutions Inc.
Oshawa, ON
- Full-time
This position is responsible to partner with business, compliance, and technical teams to deliver secure access, maintain strong controls, and support audit-ready processes while enabling…
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Des Nedhe Group Defence
Ottawa, ON
- Full-time
Lead disciplined deal screening. Develop investment theses, screening analyses, valuations and business cases; coordinate commercial, financial, technical, legal and regulatory diligence.
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Integration Technical Lead
Mohawk Medbuy Corporation
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Technical Lead, Integrations is a hands-on, customer-facing leader responsible for designing, delivering, and supporting secure, reliable integrations across Microsoft Dynamics 365,…
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Account Manager
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Canada
- Full-time
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Gestionnaire, ingénierie de conception matérielle / Manager, Hardware Design Engineering
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Scotiabank
Toronto, ON
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Technical understanding – as a standard Software Engineer there will be expectations that you are able to lead technical discussions, challenge design and strategy
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Hatch
Vancouver, BC
The Substation Lead works within a multi-discipline team to develop efficient and reliable design of electrical systems and components for Substation Facilities. The Substation Lead is…
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Substation Lead, Western Canada, Calgary EOI
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The Substation Lead works within a multi-discipline team to develop efficient and reliable design of electrical systems and components for Substation Facilities. The Substation Lead is…
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Substation Lead, Western Canada, Winnipeg EOI
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Added 33 mins ago
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Manager, Assurance and Accounting
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Lead client facing engagement teams to complete audits, compliance tax engagements, budgeting, internal controls and financial/accounting transactions
Added 33 mins ago
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Senior Manager, Assurance and Accounting
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Lead client facing engagement teams to complete complex audit, review and compliance tax engagements, as well as budgeting, internal controls and financial/accounting transactions
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Lead troubleshooting and resolution of complex L2/L3 production issues while meeting SLA requirements.
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Senior Security Specialist
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Insight Global

Solution Designer - CCaaS

Toronto, ON, Canada

This role is looking to pay $80/hr · Contract

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Job details

Pay: This role is looking to pay $80/hr
Job type: Contract
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

JOB DESCRIPTION

Insight Global is seeking a Senior Solution Designer to join the Contact Centre Technology Team at a large financial institution in downtown Toronto.

This role will be responsible for end‑to‑end technical solution design across large‑scale, enterprise contact centre platforms supporting 10,000+ agents in a highly regulated environment. The successful candidate will operate as a trusted technical leader, partnering with program managers, engineering teams, vendors, and business stakeholders to design scalable, resilient, and future‑ready contact centre solutions.

Responsibilities include the below:

-Lead end‑to‑end solution design for Contact Centre initiatives, from early business ideation through implementation

-Partner directly with business stakeholders and leadership to understand objectives and guide them toward the right technical approach

-Translate business needs into clear, scalable, and supportable contact centre designs

-Own solution designs across core contact centre services including:

Call recording

Workforce management / call force management

Agent desktop

IVR and self‑service

-Design and support solutions across Genesys Engage, including Google CCIA (Contact Center AI) integrations and backend systems

-Provide architectural input on backend integrations (CRM, analytics platforms, data services, APIs)

-Act as a senior design authority, reviewing and influencing technical decisions across programs

-Work closely with program managers to ensure purpose traceability and requirements‑to‑function alignment

-Produce clear, well‑structured solution design documentation and present designs to both technical and non‑technical audiences

-Provide mentorship and guidance to other designers and technology team members

REQUIRED SKILLS AND EXPERIENCE

-Senior‑level experience in Solution Design or Solution Architecture within Contact Centre Technology (Verint or Genesys engage or Genesys cloud or Amazon Connect). Geneys cloud is strongly preferred.

understanding of core contact centre technologies, including:

IVR and call routing

Call recording

Quality monitoring

Workforce management

Agent desktop technologies

-Experience with third-party application integrations and API-based integrations across enterprise systems, including CRM, analytics, and contact centre platforms

-Proven experience designing solutions for large‑scale financial or insurance contact centres (10k+ agents)

-Strong understanding of backend integrations and enterprise system dependencies

Excellent communication and leadership skills, with the ability to engage confidently with:

-Business stakeholders

-Senior leadership

-Technology and delivery teams

Demonstrated ability to:

-Take loosely defined business ideas (“we want to do this”)

-Ask the right questions

-Guide stakeholders toward the right solution

-Highly self‑sufficient, mature, and comfortable operating in complex enterprise environments

“Artificial intelligence tools are used to assist in screening and assessing applicants for this position."

This role is vacant for a new opening

This role is looking to pay $80/hr

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More about this job

Responsibilities

Lead end-to-end solution design for enterprise contact centre initiatives, including core platform services, Genesys solutions, AI integrations, and backend connections to CRM, analytics, and data systems. Serve as a senior design authority, align requirements with business objectives, document and present designs, and mentor other designers and technology team members.

Requirements

Requires senior-level solution design or architecture experience in contact centre technology, with strong knowledge of platforms such as Genesys, Verint, or Amazon Connect and core contact centre services. Candidates should have experience designing for large financial or insurance contact centres, enterprise API integrations, and the ability to guide stakeholders and communicate effectively across business and technology teams.

Skills

Solution Design
Contact Centre Technology
Genesys Engage
Genesys Cloud
Google Contact Center AI
IVR
Call Routing
Call Recording
Quality Monitoring
Workforce Management
Agent Desktop Technologies
API Integrations
CRM Integrations
Enterprise Architecture
Stakeholder Engagement
Solution Documentation

Visa sponsorship

Not detected in the job text

Keywords

Contact Centre Technology
Solution Design
Solution Architecture
Genesys Engage
Genesys Cloud
Verint
Amazon Connect
Google Contact Center AI
IVR
Call Routing
Call Recording
Quality Monitoring
Workforce Management
Agent Desktop
Self-Service
CRM
Analytics Platforms
Data Services
APIs
Backend Integrations
Enterprise Systems
Financial Services
Insurance
Requirements Traceability
Solution Documentation
Stakeholder Engagement
Technical Leadership
Mentorship

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