Solution Designer - Data Warehouse and Speech AI
- Toronto, ON, Canada
From $80 CAD / hour · Contract
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Job details
- Pay
- From $80 CAD / hour
- Job type
- Contract
- Posting language
- English
- Posted
Original job description
Required Skills & Experience
Experience with Speech AI / Conversational AI, including speech analytics, speech-to-text, agent assist, virtual agents, or intelligent routing.
Experience designing data warehouse and reporting solutions, including data modeling, ETL/ELT, tables, views, and data integration.
Experience working with in-house contact-centre data warehouse environments, supporting data modeling, ETL, integrations, and reporting.
Experience designing APIs and integrations between contact centre platforms, internal applications, and data environments.
Understanding of IVR, voice/chat, routing, customer interaction workflows, and contact-centre reporting.
Experience providing technical leadership and solution design through implementation, not just high-level architecture.
Understanding of security, privacy, recording, and data-retention requirements.
Nice to Have Skills & Experience
- contact center specific experience
Job Description
Insight Global s looking for a Senior Solution Designer to design solutions across Speech AI, contact centre technology, data warehousing, reporting, and integrations. This person will help define how customer interaction data is captured, integrated, modeled, analyzed, and reported across the contact centre environment.
The role requires someone who can design solutions but also understands the delivery side and can provide technical leadership throughout implementation.
Experience with Speech AI / Conversational AI, including speech analytics, speech-to-text, agent assist, virtual agents, or intelligent routing.
Experience designing data warehouse and reporting solutions, including data modeling, ETL/ELT, tables, views, and data integration.
Experience working with in-house contact-centre data warehouse environments, supporting data modeling, ETL, integrations, and reporting.
Experience designing APIs and integrations between contact centre platforms, internal applications, and data environments.
Understanding of IVR, voice/chat, routing, customer interaction workflows, and contact-centre reporting.
Experience providing technical leadership and solution design through implementation, not just high-level architecture.
Understanding of security, privacy, recording, and data-retention requirements.
Nice to Have Skills & Experience
- contact center specific experience
Job Description
Insight Global s looking for a Senior Solution Designer to design solutions across Speech AI, contact centre technology, data warehousing, reporting, and integrations. This person will help define how customer interaction data is captured, integrated, modeled, analyzed, and reported across the contact centre environment.
The role requires someone who can design solutions but also understands the delivery side and can provide technical leadership throughout implementation.
More about this job
Responsibilities
The Senior Solution Designer at Insight Global will design how contact centre interaction data is captured, connected, stored and reported. They will also guide the technical build through to delivery.
Requirements
Candidates need experience with Speech AI or conversational AI, data warehouse design and ETL, and contact centre integrations and APIs. They also need hands-on technical leadership through implementation and an understanding of security, privacy and data-retention rules.
Skills
- Speech AI
- Conversational AI
- Speech analytics
- Speech-to-text
- Agent assist
- Virtual agents
- Intelligent routing
- Data warehousing
- Data modelling
- ETL
- ELT
- SQL tables and views
- Data integration
- Reporting
- API design
- System integration
- Contact centre platforms
- IVR
- Voice and chat workflows
- Customer interaction workflows
- Contact centre reporting
- Solution design
- Technical leadership
- Implementation
- Security
Categories
- Software
- Technology
- Data & Analytics
- Customer Service & Support
Keywords
- Speech AI
- Conversational AI
- speech analytics
- speech-to-text
- agent assist
- virtual agents
- intelligent routing
- data warehouse
- data modeling
- ETL
- ELT
- reporting
- API integration
- contact centre
- call centre
- IVR
- omnichannel routing
- solution architecture
- data retention
- security and privacy
Seniority
Senior