Solution Designer - Data Warehouse & Speech AI
- Toronto, ON, Canada
$80 to $90 CAD / hour · Contract
Applications open in a new tab.
Job details
- Pay
- $80 to $90 CAD / hour
- Job type
- Contract
- Apply by
- Posting language
- English
- Posted
Original job description
Required Skills & Experience
Experience with Speech AI / Conversational AI, including speech analytics, speech-to-text, agent assist, virtual agents, or intelligent routing.
Experience designing data warehouse and reporting solutions, including data modeling, ETL/ELT, tables, views, and data integration.
Experience working with in-house contact-centre data warehouse environments, supporting data modeling, ETL, integrations, and reporting.
Experience designing APIs and integrations between contact centre platforms, internal applications, and data environments.
Understanding of IVR, voice/chat, routing, customer interaction workflows, and contact-centre reporting.
Experience providing technical leadership and solution design through implementation, not just high-level architecture.
Understanding of security, privacy, recording, and data-retention requirements.
Nice to Have Skills & Experience
- contact center specific experience
Job Description
Insight Global s looking for a Senior Solution Designer to design solutions across Speech AI, contact centre technology, data warehousing, reporting, and integrations. This person will help define how customer interaction data is captured, integrated, modeled, analyzed, and reported across the contact centre environment. The role requires someone who can design solutions but also understands the delivery side and can provide technical leadership throughout implementation.
Artificial intelligence tools are used to assist in screening and assessing applicants for this position.
Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.
80-90/hr
More about this job
Responsibilities
Design solutions spanning Speech AI, contact-centre technology, data warehousing, reporting, and integrations. Define how customer interaction data is captured, integrated, modeled, analyzed, and reported, and provide technical leadership through implementation.
Requirements
Requires experience with Speech AI or Conversational AI, data warehouse and reporting solution design, contact-centre data environments, and APIs and integrations. Candidates should understand contact-centre workflows and reporting, provide implementation-level technical leadership, and be familiar with security, privacy, recording, and data-retention requirements.
Skills
- Speech AI
- Conversational AI
- Speech Analytics
- Speech-to-Text
- Data Warehousing
- Data Modeling
- ETL/ELT
- Data Integration
- Reporting Solutions
- API Design
- Contact Centre Technology
- IVR
- Voice and Chat Workflows
- Solution Design
- Technical Leadership
- Data Security and Privacy
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Data & Analytics
- Software
- Consulting
- Management & Leadership
Keywords
- Speech AI
- Conversational AI
- Speech Analytics
- Speech-to-Text
- Agent Assist
- Virtual Agents
- Intelligent Routing
- Data Warehouse
- Data Modeling
- ETL/ELT
- Tables
- Views
- Data Integration
- Reporting
- APIs
- Contact Centre Platforms
- Internal Applications
- IVR
- Voice
- Chat
- Customer Interaction Workflows
- Contact-Centre Reporting
- Solution Design
- Technical Leadership
- Implementation
- Security
- Privacy
- Recording
- Data Retention
- Banking