Jobs in Canada

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Gas Bar Supervisor - Redcliff Gas Bar
Co-op
Redcliff, AB
- Full-time
South Country Co-op is seeking a customer-focused and team-oriented Full-Time Gas Bar Supervisor to join our team at the Redcliff Gas Bar in Redcliff, AB. Reporting to the Gas Bar/C-Store…
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Pharmacist, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Barrie, ON
- Full-time
Commitment to providing exceptional customer service
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Pharmacist, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Barrie, ON
- Full-time
Commitment to providing exceptional customer service
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Category Director, eCommerce
Shoppers Drug Mart
Toronto, ON
- Full-time
…the VP, SDM Digital, the Category Director, eCommerce will lead our Online Exclusive business within SDM's rapidly growing eCommerce platform. This is a unique opportunity to shape the…
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SD
Pharmacist, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Calgary, AB
- Full-time
Commitment to providing exceptional customer service
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HMR Department Manager Full Time Day
Loblaw Companies Limited
Ancaster, ON
- Full-time
- Exceptional customer service skills with a talent for building customer loyalty
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LC
Gérant fruits et légumes
Loblaw Companies Limited
Sainte-Marie, QC
- Full-time
Train and develop department associates in customer service, product knowledge, and merchandising
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Sales Manager, Refractory Industry
RHI Magnesita
Canada
Must have excellent communication in English
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Business Systems Analyst - Senior
Insurance Corporation of British Columbia
North Vancouver, BC
Hybrid 8 – you will work a minimum of 2 days per week at your primary office headquarters, subject to operational requirements
Added 14 mins ago
AI
Technical Lead - SharePoint Online, Power Platform & Copilot Studio (Microsoft 365, SPFx , Power Apps)
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Vancouver, BC
- Full-time
Communicate effectively with business users, customer stakeholders, architects, service owners, technical teams, and support teams
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Restaurant Manager
One Therapy Network
Prince Rupert, BC
- Full-time
…restaurant operations including the quality and consistency of the customer experience, adherence to A&W standards, Provincial WCB, Employment and Health Regulations, the development of a…
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Account Executive (Canada)
Verint
Canada
- Full-time
You will build and maintain strong customer relationships, lead territory and account strategy, and coordinate cross-functional collaboration with internal partners including Pre-Sales,…
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AI
SQL Database Administrator
Apptoza Inc.
Vancouver, BC
- Full-time
The person will lead Microsoft SQL Server database administration, production support, operational governance and database service delivery for the BC Hydro PU13 Database tower. The role…
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Controller
Moncer
St. Catharines, ON
- Full-time
…throughout North America. Each day we focus our efforts on quality, service and innovation. Our vision is to position ourselves as a leading contributor to world class architectural and…
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Project Manager # 26-28899
US Tech Solutions
Toronto, ON
- $55 to $65 CAD / hour
- Contract
Must have 5+ years of Project Management experience · Must have previous experience with the client
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Security Operations Centre Operator - Team Lead
Paladin Security Group Ltd
London, ON
- $25.63 CAD / hour
- Full-time
…strong access control, active security monitoring, and exemplary customer service to maintain a safe, welcoming environment for all employees and…
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IG
Systems & IT Engineer
Insight Global
Toronto, ON
- $40 to $50 CAD / hour
- Contract
Jira Help Desk Architecture: Build, optimize, and manage our Jira Service Management (ITSM) environment. Design and implement custom ticketing workflows, automated triage routing, and…
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Lead, SAP Functional Solutions (Utility Billing & Collections)
Liberty
Oakville, ON
- $100,000 to $140,000 CAD / year
- Full-time
At Algonquin, our vision is to be the most trusted utility service provider in North America – a premium regulated utility, known for our customer focus, commitment to sustainability, and…
Added 14 mins ago
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Director, Product Strategy & Growth-- KUMDC6173915
Compunnel Inc.
Toronto, ON
- Contract
Lead the strategic management of external product partners and vendors, working with Procurement and business partners on selection, contracting, renewals, service expectations,…
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Lead, SAP Functional Solutions (Utility Metering & Customer Technology)
Liberty
Oakville, ON
- $100,000 to $140,000 CAD / year
- Full-time
At Algonquin, our vision is to be the most trusted utility service provider in North America – a premium regulated utility, known for our customer focus, commitment to sustainability, and…
Added 14 mins ago
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CDS Full Time Event Manager CAN - Product Demonstration
Advantage Solutions
Winnipeg, MB
- Full-time
Professional Food Safety Certification required
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Customer Fulfillment Specialist
Veolia Environnement SA
Oakville, ON
- Full-time
2+ years of customer service/ fulfillment/procurement experience or demonstrated equivalent subject matter expertise
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Registered Nurse - Angiography
William Osler Health System
Brampton, ON
- Part-time
ACLS certification required, or successful completion within one year of hire
Added 14 mins ago
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CDS Full Time Event Manager CAN - Product Demonstration
Club Demonstration Services
Winnipeg, MB
- Full-time
Professional Food Safety Certification required
Added 14 mins ago
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Team Lead (Part time) - Square One
Reitmans (Canada) Ltée/Ltd
Mississauga, ON
- Part-time
As a Team Lead, you will collaborate with the management team to keep operations running smoothly and inspire the team to deliver an outstanding customer experience. With your leadership,…

Insight Global

Systems & IT Engineer

Toronto, ON, Canada

$40 to $50 CAD / hour · Contract

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Job details

Pay: $40 to $50 CAD / hour
Job type: Contract
Apply by: Dec 13, 2026
Experience: Experience: 7–10 years of professional experience in systems administration, IT infrastructure, IT support, or a related high-velocity technical environment.
Posting language: English
Posted: Nov 13, 2026

Original job description

JOB DESCRIPTION

Insight Global is hiring on behalf of our client in the hospitality industry for an experienced Senior Systems & IT Engineer. This individual will play a key role in building and strengthening the organizations IT infrastructure as the company continues to grow and acquire new hotel properties.

This is a hands-on position combining systems administration, IT support, networking, security operations, and infrastructure improvement. Initially, the role will focus heavily on assessing the current IT environment, establishing processes and standards, and proactively improving device, application, access, and help desk management. As the organization grows, this person will also travel alongside IT leadership to support the technology setup and integration of newly acquired hotel properties.

Key Responsibilities

L3 IT Service Management & Jira Automation

Level 3 Support Escalations: Act as the ultimate technical escalation point, resolving complex Tier-3 issues spanning hardware, networking, cloud integrations, and smart property infrastructure.

Jira Help Desk Architecture: Build, optimize, and manage our Jira Service Management (ITSM) environment. Design and implement custom ticketing workflows, automated triage routing, and strict Service Level Agreements (SLAs) mapped to critical business impact (e.g., guest lockout emergencies vs. standard employee provisioning).

Proactive Device Management: Establish remote monitoring tools to actively audit and assess employee laptops, MDM configurations, and device health to resolve security and performance issues before they trigger support tickets.

AI Agent Training & Support: Partner with IT leadership to support, train, and configure Virgil (our custom agentic ERP), helping transition recurring Tier-1/2 queries into automated AI workflows. Identity & Security Operations (SecOps)

IAM & RBAC Restructuring: Lead the architecture, migration, and enforcement of a strict Role-Based Access Control (RBAC) framework across all corporate and property systems.

User & File Security Governance: Systematically manage, audit, and clean up enterprise level folder hierarchies, shared drives, and application permissions inside Google Workspace Enterprise to prevent data sprawl.

MFA & Security Audits: Conduct comprehensive security audits of laptop fleets, software access, and system logs to implement enterprise-grade security protocols across all teams. IoT, Smart Lock Access & Physical Security Systems

Salto KS Cloud Administration: Serve as the chief administrator for our cloud lock infrastructure (Salto KS). Configure digital access workflows, manage master codes, audit logs, and oversee API integrations that automatically generate guest/cleaner PIN codes.

Physical Security & Camera Systems: Manage, monitor, and troubleshoot IP-based security camera networks, digital video recorders (NVR/DVR), and local storage units across physical properties to guarantee maximum security coverage.

Property Network Edge & Telephony: Standardize property networks utilizing Dedicated Internet Access (DIA) fiber, Cradlepoint cellular backup routers for automated failover, and StayFi captive portal Wi-Fi. Administer our RingCentral Cloud PBX VoIP phone trees and SMS routes. Hotel Acquisitions & Onsite Integrations

Onsite Integrations & Travel: Travel to hotel properties across Canada, the U.S., and Mexico approximately once per quarter. Lead on-site networking setups, hardware cabinet dress-outs, camera system installations, and smart lock transitions for newly acquired locations.

REQUIRED SKILLS AND EXPERIENCE

Experience: 7–10 years of professional experience in systems administration, IT infrastructure, IT support, or a related high-velocity technical environment.

L3 Technical Troubleshooting: Proven experience operating at a Level 3 support level, troubleshooting deep network, identity, and software configuration failures.

Atlassian & ITSM Mastery: Deep experience building, administering, or significantly improving Jira Service Management, including JQL filters, SLA metrics, queues, and automated transition rules.

Identity & Access Control: Advanced, hands-on experience designing and executing enterprise-level IAM policies, Google Workspace Enterprise admin configurations, and strict RBAC folder/file access structures.

Networking, Firewalls & Telephony: Solid understanding of TCP/IP networking, gateway router configurations, cellular failover setups (e.g., Cradlepoint), RingCentral (or comparable cloud PBX) administration, and hands-on experience configuring and maintaining enterprise-grade firewalls (e.g., Cisco, Fortinet, Ubiquiti).

Physical Tech / Smart Lock Experience: Familiarity with smart access control systems (such as Salto KS, Yale) and network security camera operations.

Emerging Tech Adaptability: Comfort supporting, adjusting, or training AI-based business tools and custom AI agents to improve automated service delivery

Willingness to Travel: Able and excited to travel to properties in the U.S. and Mexico (roughly once per quarter) to lead hands-on on-site integrations.

NICE TO HAVE SKILLS AND EXPERIENCE

Nice-to-Have • Previous experience supporting a multi-site hospitality company, short-term rental operator, or a rapidly growing, acquisition-heavy business.
• Familiarity with software engineering environments.

Pay Transparency:

The expected hour rate for this position falls between $40 to $50/hr

Vacancy Status:

This Posting is for a current vacant role, and the successful candidate will be hired into an existing open position.

Artificial intelligence tools are used to assist in screening and assessing applicants for this

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More about this job

Responsibilities

Provide advanced IT support and improve systems, service management, device administration, identity controls, security, networking, telephony, and smart property infrastructure. Administer hotel access and camera systems, and travel to acquired properties to lead onsite technology integrations.

Requirements

Requires 7–10 years of relevant experience, Level 3 troubleshooting expertise, and strong hands-on skills with Jira Service Management, enterprise IAM and RBAC, Google Workspace, networking, firewalls, and cloud telephony. Candidates should be familiar with smart locks and security cameras, be comfortable supporting AI tools, and be willing to travel approximately once per quarter.

Skills

Systems Administration
Level 3 Technical Support
Jira Service Management
IT Service Management
Identity and Access Management
Role-Based Access Control
Google Workspace Enterprise
Network Administration
Firewall Configuration
Cloud PBX Administration
Smart Lock Administration
Security Camera Systems
Mobile Device Management
AI Agent Support
Hotel Technology Integration
IT Security Auditing

Visa sponsorship

Not detected in the job text

Keywords

Systems Administration
IT Infrastructure
Level 3 Support
Jira Service Management
JQL
Service Level Agreements
Automated Ticket Routing
Mobile Device Management
Google Workspace Enterprise
Identity and Access Management
Role-Based Access Control
Security Audits
TCP/IP
Firewalls
Cradlepoint
Cellular Failover
RingCentral
Cloud PBX
Salto KS
Smart Locks
IP Security Cameras
NVR/DVR
StayFi
Virgil AI Agent
Hotel Acquisitions
Onsite Integrations
Hospitality Technology

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Jobs in Canada