Technical Analyst
- NB, Canada
- New Brunswick, Canada, Canada
Pay Rate: $26-$30 per hour · Contract
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Job details
- Pay
- Pay Rate: $26-$30 per hour
- Job type
- Contract
- Apply by
- Experience
- 2+ years of recent and relevant IT support experience
- Posting language
- English
- Posted
Original job description
Locations: St Johns, NB
Pay Rate: $26-$30 per hour
Insight Global is seeking multiple Deskside Support Technicians to support a high-priority technology initiative within a large public-sector client environment.
These resources will play a key role in supporting increased demand for device deployment, asset management, and desktop support across multiple client locations throughout New Brunswick. The role will involve onsite, hands-on support, with travel to other nearby client sites as required.
Key Responsibilities:
- Device imaging and deployment
- Software installation and support
- Gathering information and requirements from clients
- Troubleshooting hardware and software issues
- Physical setup, removal, and exchange of desktop equipment
- Tracking and reporting daily work
- Other technical duties within skillset as assigned by the team lead or manager
Required Skills and Experience:
- IT diploma or equivalent post-secondary education
- 2+ years of recent and relevant IT support experience
- Strong customer service experience
- Hands-on experience providing onsite support for users and devices
We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.
Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.
More about this job
Responsibilities
Deploy and image devices, install and support software, and troubleshoot hardware and software issues for users across client locations. Set up, remove, and exchange desktop equipment, gather client requirements, and track and report daily work.
Requirements
Requires an IT diploma or equivalent post-secondary education and at least two years of recent, relevant IT support experience. Candidates should have strong customer service experience and hands-on experience providing onsite support for users and devices.
Skills
- Device Imaging
- Device Deployment
- Software Installation
- Software Support
- Requirements Gathering
- Hardware Troubleshooting
- Software Troubleshooting
- Desktop Support
- Asset Management
- Customer Service
- Onsite User Support
- Equipment Setup and Removal
- Work Tracking and Reporting
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Government & Public Sector
Keywords
- Deskside Support
- Desktop Support
- IT Support
- Device Imaging
- Device Deployment
- Asset Management
- Software Installation
- Software Support
- Hardware Troubleshooting
- Software Troubleshooting
- Requirements Gathering
- Customer Service
- Onsite Support
- Device Setup
- Equipment Removal
- Equipment Exchange
- Daily Work Tracking
- Work Reporting
- Public Sector
- Technology Initiative