Technical Analyst (Desk Side Support)
- Fredericton, NB, Canada
$31 to $33 CAD / hour · Contract
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Job details
- Pay
- $31 to $33 CAD / hour
- Job type
- Contract
- Apply by
- Experience
- 2+ years of recent and relevant IT support experience
- Posting language
- English
- Posted
Original job description
Role: Technical Analyst
Type: 3 Month Contract (Opportunity for extension)
Location: Saint John, NB OR Frederickton, NB
Rate: $31-$33/hr
JOB DESCRIPTION
Device imaging and deployment
Software installation and support
Gathering information and requirements from clients
Troubleshooting hardware and software issues
Physical setup, removal, and exchange of desktop equipment
Tracking and reporting daily work
Other technical duties within skillset as assigned by the team lead or manager
REQUIRED SKILLS AND EXPERIENCE
- IT diploma or equivalent post-secondary education
- 2+ years of recent and relevant IT support experience
- Strong customer service experience
- Hands-on experience providing onsite support for users and devices
We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.
Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.
More about this job
Responsibilities
Image and deploy devices, install and support software, gather client requirements, and troubleshoot hardware and software issues. Set up, remove, and exchange desktop equipment, track and report daily work, and perform other technical duties as assigned.
Requirements
Requires an IT diploma or equivalent post-secondary education and at least two years of recent, relevant IT support experience. Candidates must also have strong customer service skills and hands-on experience providing onsite support for users and devices.
Skills
- Device Imaging
- Device Deployment
- Software Installation
- Software Support
- Requirements Gathering
- Hardware Troubleshooting
- Software Troubleshooting
- Desktop Equipment Setup
- Onsite IT Support
- Customer Service
- Work Tracking
- Work Reporting
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
Keywords
- IT Support
- Technical Analyst
- Desk Side Support
- Device Imaging
- Device Deployment
- Software Installation
- Software Support
- Requirements Gathering
- Client Support
- Hardware Troubleshooting
- Software Troubleshooting
- Onsite Support
- Desktop Equipment
- Customer Service
- Work Tracking
- Work Reporting
- Information Services