Technical Support Specialist
- Toronto, ON, Canada
$35 to $45 CAD / hour · Contract
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Job details
- Pay
- $35 to $45 CAD / hour
- Job type
- Contract
- Apply by
- Experience
- 2+ years of experience in Project Coordination, Business Analysis, or Technology Delivery
- Posting language
- English
- Posted
Original job description
Pay: $35-$45/hour
Required Skills & Experience
2+ years of experience in Project Coordination, Business Analysis, or Technology Delivery
Experience working in Agile environments
Strong knowledge of Jira and project tracking tools
Ability to gather requirements and facilitate stakeholder discussions
Understanding of software development, networking, and technology concepts
Strong communication, organization, and problem-solving skills
Nice to Have Skills & Experience
Experience supporting pricing, lending, or financial services applications
Experience managing change requests and vendor coordination
Understanding of upstream/downstream system integrations
Job Description
Insight Global is seeking a Technical Support Specialist to support technology project delivery and change initiatives within an Agile environment. This individual will work closely with business stakeholders, technology teams, and vendors to coordinate projects, manage change requests, gather requirements, and ensure successful delivery.
Responsibilities:
Coordinate project activities and change requests from initiation through closure
Gather and document business and technical requirements
Create and maintain user stories and project documentation
Act as a liaison between business teams, technology teams, and vendors
Track project status, risks, dependencies, and action items
Support Agile delivery processes and Jira backlog management
*We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.
Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an newly open position.
More about this job
Responsibilities
Coordinate technology projects and change requests from initiation through closure, gathering requirements and maintaining user stories and project documentation. Liaise among business stakeholders, technology teams, and vendors while tracking project status, risks, dependencies, and action items and supporting Agile delivery and Jira backlog management.
Requirements
Requires at least two years of experience in project coordination, business analysis, or technology delivery, along with experience in Agile environments and strong knowledge of Jira and project tracking tools. Candidates should be able to gather requirements, facilitate stakeholder discussions, understand software development and networking concepts, and communicate and organize effectively; financial services, vendor coordination, change requests, and system integration experience are preferred.
Skills
- Project Coordination
- Business Analysis
- Technology Delivery
- Agile
- Jira
- Project Tracking
- Requirements Gathering
- Stakeholder Facilitation
- Software Development Concepts
- Networking Concepts
- Communication
- Organization
- Problem-Solving
- Change Request Management
- Vendor Coordination
- System Integrations
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Management & Leadership
- Customer Service & Support
- Consulting
Keywords
- Project Coordination
- Business Analysis
- Technology Delivery
- Agile
- Jira
- Project Tracking Tools
- Requirements Gathering
- Stakeholder Discussions
- Software Development
- Networking
- Technology Concepts
- User Stories
- Project Documentation
- Change Requests
- Vendor Coordination
- Pricing Applications
- Lending Applications
- Financial Services
- Backlog Management
- Project Status Tracking
- Risk Management
- Dependency Tracking