Technical Support Specialist
- Mississauga, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Work Arrangement: On-site 3 days per week - Mississauga ON
Artificial intelligence tools are used to assist in screening and assessing applicants for this position.
Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.
Required qualifications
- Two or more years in a technical support, service desk, or desktop support role.
- Hands-on experience administering users, licences, and MFA in Microsoft 365 and Microsoft Entra ID.
- Experience deploying and managing Windows laptops with Intune and Autopilot.
- Working knowledge of a ticketing system; Jira Service Management is an asset.
- Clear written English: you write tickets, user instructions, and knowledge articles others can follow.
- Ability to work on site in Mississauga, and outside normal hours on planned change dates.
- Eligibility to work in Canada, and willingness to complete a background check.
Nice to have
- Microsoft certifications such as MD-102 (Endpoint Administrator) or MS-102 (Microsoft 365 Administrator).
- Experience with CrowdStrike Falcon or another endpoint detection and response (EDR) tool.
- Experience on an acquisition, company separation, or tenant-to-tenant migration.
- Basic PowerShell scripting for user and device tasks.
- macOS support experience.
More about this job
Responsibilities
Provide technical, service desk, or desktop support, including administration of users, licenses, and MFA in Microsoft 365 and Microsoft Entra ID. Deploy and manage Windows laptops using Intune and Autopilot, and create clear tickets, user instructions, and knowledge articles.
Requirements
Applicants need at least two years of technical, service desk, or desktop support experience, hands-on Microsoft 365 and Entra ID administration, and experience managing Windows devices with Intune and Autopilot. They must be able to work on-site in Mississauga, support planned changes outside normal hours, be eligible to work in Canada, and complete a background check; relevant certifications and additional tools or migration experience are preferred.
Skills
- Technical Support
- Microsoft 365 Administration
- Microsoft Entra ID
- Multi-Factor Authentication
- Windows Laptop Deployment
- Microsoft Intune
- Windows Autopilot
- Ticketing Systems
- Jira Service Management
- Technical Writing
- CrowdStrike Falcon
- Endpoint Detection and Response
- Tenant-to-Tenant Migration
- PowerShell
- macOS Support
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
Keywords
- Technical Support
- Service Desk
- Desktop Support
- Microsoft 365
- Microsoft Entra ID
- User Administration
- License Administration
- Multi-Factor Authentication
- Windows Laptops
- Microsoft Intune
- Windows Autopilot
- Ticketing System
- Jira Service Management
- MD-102
- MS-102
- CrowdStrike Falcon
- Endpoint Detection and Response
- Acquisition
- Company Separation
- Tenant-to-Tenant Migration
- PowerShell
- macOS
- Financial Services
- Background Check