Transportation Analyst/Customer Service Representative
- Brampton, ON, Canada
$18 to $19.5 CAD / hour · Full-time
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Job details
- Pay
- $18 to $19.5 CAD / hour
- Job type
- Full-time
- Apply by
- Experience
- 2–3 years of experience in transportation, logistics, freight planning, load planning, or dispatch operations, preferably in a high-volume OTR environment.
- Posting language
- English
- Posted
Original job description
Role: Transportation Analyst/Customer Service Representative
Type: 6 month contract - hire
Location: Onsite 5x a week in Brampton
Rate: $18-$19.50/hr
JOB DESCRIPTION
Loblaw is looking for a Transportation Analyst / Customer Service Representative to join its Inbound Transportation team. This role is ideal for someone with strong customer service and communication skills who is comfortable working in a fast-paced, high-volume environment. You will support customer pickups and domestic transportation operations while working closely with vendors, customers, and internal teams. The role requires someone who can manage a high volume of requests and escalations, work with data, and clearly communicate information to both operational teams and senior leadership.
REQUIRED SKILLS AND EXPERIENCE
2–3 years of experience in transportation, logistics, freight planning, load planning, or dispatch operations, preferably in a high-volume OTR environment. Bilingual proficiency is mandatory: Must be fluent in English and at least one of the following languages: Italian, Spanish, French, Chinese, or Arabic. Advanced Microsoft Office 365 proficiency is essential, particularly Excel, Outlook, Teams, and PowerPoint. Exceptional verbal and written communication skills and a demonstrated commitment to outstanding customer service. Strong organizational, multitasking, problem-solving, and time-management abilities. Ability to manage competing priorities, resolve operational challenges, and perform effectively under pressure. Experience with Multiple vendors.
NICE TO HAVE SKILLS AND EXPERIENCE
Education/background in Marketing, Communications, Transportation/logistics exposure Ideally Customer Service experience in Supply Chain Experience working in a fast-paced/high-volume environment Experience presenting information or reporting to senior leadership Strong Excel/data/table skills Customer/vendor relationship management experience
We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.
Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.
More about this job
Responsibilities
Support customer pickups and domestic transportation operations while coordinating with vendors, customers, and internal teams. Manage high volumes of requests and escalations, work with operational data, and communicate information to operational teams and senior leadership.
Requirements
Requires 2–3 years of experience in transportation, logistics, freight or load planning, or dispatch, preferably in a high-volume over-the-road environment. Candidates must be fluent in English and at least one listed additional language, proficient in Microsoft Office 365, and strong in customer service, communication, organization, multitasking, and problem-solving.
Skills
- Transportation Operations
- Logistics
- Freight Planning
- Load Planning
- Dispatch Operations
- Customer Service
- Bilingual Communication
- Microsoft Excel
- Microsoft Outlook
- Microsoft Teams
- Microsoft PowerPoint
- Vendor Management
- Data Analysis
- Problem-Solving
- Time Management
- Escalation Management
Visa sponsorship
Not detected in the job text
Categories
- Transportation
- Logistics
- Customer Service & Support
- Data & Analytics
Keywords
- Transportation
- Inbound Transportation
- Logistics
- Freight Planning
- Load Planning
- Dispatch Operations
- Over-The-Road Transportation
- Domestic Transportation
- Customer Pickups
- Customer Service
- Supply Chain
- Vendor Management
- Escalation Management
- Microsoft Office 365
- Microsoft Excel
- Microsoft Outlook
- Microsoft Teams
- Microsoft PowerPoint
- Data Analysis
- Reporting
- Senior Leadership
- Bilingual
- Italian
- Spanish
- French
- Chinese
- Arabic