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Insight Global

User Experience Researcher

Toronto, ON, Canada

$55 to $65 CAD / hour · Contract

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Job details

Pay: $55 to $65 CAD / hour
Job type: Contract
Apply by: Dec 6, 2026
Experience: 5-8+ years of UX Research experience, ideally at a senior, lead, or principal level
Posting language: English
Posted: Nov 6, 2026

Original job description

Day-to-Day

Insight Global is seeking a Sr. UX Researcher for a Big 5 Banking client supporting its Global Asset Management business. This individual will operate as a senior research leader responsible for leading complex and highly strategic research initiatives that influence product, design, and broader experience strategy.

The Sr. UX Researcher will partner closely with senior stakeholders across Product, Design, and other cross-functional teams to identify research priorities, define research strategies, and determine the appropriate qualitative and quantitative methodologies for complex business and customer problems. They will independently lead research from initial problem framing and research planning through execution, synthesis, storytelling, and strategic recommendations.

In addition to hands-on research leadership, this role will have a meaningful Research Operations component. This may include supporting participant recruitment, managing client and advisor research panels, improving research governance and processes, and helping ensure teams have consistent access to the right participants and research capabilities. The ideal candidate is a highly experienced researcher who can move comfortably between strategic leadership and hands-on execution. They should be able to navigate ambiguity, influence senior stakeholders, connect research findings to broader business and product priorities, and establish credibility as a strategic research partner within a complex enterprise environment.

Required Skills & Experience

5-8+ years of UX Research experience, ideally at a senior, lead, or principal level

Experience leading complex, strategic research programs in large organizations

Strong qualitative and quantitative research skills across multiple methodologies

End-to-end research experience, from discovery and ideation through launch and optimization

Ability to translate research into strategic product and experience recommendations

Strong experience partnering with and influencing senior stakeholders

Experience with research operations, including participant recruitment, panels, or research governance Ability to work independently in complex, ambiguous environments

Nice to Have Skills & Experience

Financial services, wealth management, asset management, or investment experience

Experience researching client and/or advisor populations

Experience managing research panels or participant communities

Experience with research governance, standards, or best practices

Strong B2C research experience

Ability to combine quantitative data with qualitative insights to inform strategy CFS designation or Private Wealth experience Experience engaging in trading options (in personal finances)

Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.

Pay Rate: $55-65/hr

We use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

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More about this job

Responsibilities

Lead complex, strategic UX research from problem framing and planning through execution, synthesis, storytelling, and recommendations, partnering with senior stakeholders across Product, Design, and other teams. Support research operations by improving participant recruitment, client and advisor panels, governance, and access to research capabilities.

Requirements

Requires 5–8+ years of UX research experience, strong qualitative and quantitative skills across multiple methodologies, and experience leading strategic research programs in large organizations. Candidates should be able to influence senior stakeholders, translate findings into product and experience recommendations, manage research operations, and work independently in ambiguous environments.

Skills

UX Research
Qualitative Research
Quantitative Research
Research Strategy
Research Planning
Research Operations
Participant Recruitment
Research Panel Management
Research Governance
Stakeholder Management
Product Strategy
Experience Strategy
Research Synthesis
Research Storytelling
Strategic Recommendations
Financial Services Research

Visa sponsorship

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Keywords

UX Research
User Experience
Qualitative Research
Quantitative Research
Research Strategy
Research Planning
Discovery
Ideation
Product Launch
Optimization
Research Operations
Participant Recruitment
Research Panels
Client Research
Advisor Research
Research Governance
Research Methodologies
Research Synthesis
Research Storytelling
Strategic Recommendations
Stakeholder Influence
Product Strategy
Experience Strategy
Financial Services
Wealth Management
Asset Management
Investment
B2C Research
Trading Options
Private Wealth

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