Closed listing
Workforce Management Analyst
- Toronto, ON, Canada
- Etobicoke, ON, Canada
$35 to $40 CAD / hour · Contract
This opening has closed.
The original listing is kept below for reference.
Job details
- Pay
- $35 to $40 CAD / hour
- Job type
- Contract
- Closing date
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Pay: $35-$40
Insight Global is seeking a Workforce Management Analyst to join one of our leading HCM clients. This role will be responsible for developing and maintaining both long-term strategic forecasts and short-term operational forecasts that support staffing decisions and business planning.
You will play a key role in workforce planning by analyzing trends, identifying opportunities, and providing actionable insights to operational leaders. While forecasting will be a primary focus, this role will support a broad range of Workforce Management activities, including capacity planning, reporting, analytics, process improvement, and workforce optimization.
Responsibilities include forecast and capacity planning, WFM analytics, reporting and insights, and continuous improvements.
Required Skills & Experience
Experience in Workforce Management, forecasting, workforce planning, or related analytical roles.
Strong understanding of forecasting methodologies and workforce planning concepts.
Advanced Microsoft Excel skills, including
Strong analytical and problem-solving abilities.
Excellent written and verbal communication skills.
Ability to present data and recommendations to various stakeholder groups.
Highly organized with strong attention to detail.
Nice to Have Skills & Experience
Experience with Genesys Cloud Workforce Management.
Experience in a contact center or customer service environment.
Knowledge of workforce metrics such as forecast accuracy, staffing requirements, occupancy, shrinkage, and productivity.
Experience supporting strategic planning and business forecasting initiatives.
We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.
Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.
More about this job
Responsibilities
Develop and maintain strategic and operational forecasts to support staffing decisions, capacity planning, and business planning. Analyze workforce trends and metrics, deliver reporting and actionable insights to operational leaders, and contribute to process improvement and workforce optimization.
Requirements
Requires experience in workforce management, forecasting, workforce planning, or a related analytical role, along with a strong understanding of forecasting methods and workforce planning concepts. Candidates should have advanced Microsoft Excel skills, strong analytical and communication abilities, attention to detail, and the ability to present data and recommendations to stakeholders.
Skills
- Workforce Management
- Forecasting
- Workforce Planning
- Capacity Planning
- Microsoft Excel
- Data Analysis
- Problem-Solving
- Reporting
- Workforce Optimization
- Process Improvement
- Stakeholder Communication
- Data Presentation
- Forecast Accuracy
- Staffing Requirements
- Occupancy
- Shrinkage
Visa sponsorship
Not detected in the job text
Categories
- Human Resources
- Data & Analytics
- Management & Leadership
- Consulting
- Customer Service & Support
Keywords
- Workforce Management
- Strategic Forecasting
- Operational Forecasting
- Workforce Planning
- Capacity Planning
- Workforce Analytics
- Microsoft Excel
- Contact Center
- Customer Service
- Forecast Accuracy
- Staffing Requirements
- Occupancy
- Shrinkage
- Productivity
- Business Forecasting
- Reporting
- Process Improvement
- Workforce Optimization