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Added 35 mins ago
Credit Analyst II
TD
Brampton, ON
Full-time
Support the Relationship Manager in booking new business by preparing competitive credit packages in the assigned business segment in a timely manner to meet customer needs
Added 51 mins ago
Director, HR Employee Service Centre
Extendicare
Markham, ON · Extendicare (Canada) Inc.
Full-time
…for the ESC, covering service quality, resolution timeliness, analyst productivity, customer satisfaction, and channel…
Added 1 hour ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
Husky TechnologiesTM has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest…
Added 1 hour ago
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 1 hour ago
Financial Analyst (Consolidation)
Husky Technologies
Bolton, ON
Full-time
…External Reporting and Consolidations. The Experienced Financial Analyst will play a critical role in all aspects of the consolidation and external report process. This role is pivotal to…
Added 1 hour ago
Associate, Private Investment Counsel
CIBC
Ottawa, ON
Full-time
Support the IC in the achievement of business development targets resulting in new CPIC clients - Under the direct supervision of the IC, understand the concepts and processes of the sales…
Added 2 hours ago
Accounting Analyst, Reconciliations
Circle K
Laval, QC
Full-time
As part of Alimentation Couche-Tard's Operational Accounting team, the Reconciliation Accounting Analyst will provide accounting support services to the stores under his/her responsibility.
Added 4 hours ago
GRC Analyst, Entry Level
Jobright.ai
Canada
Full-time
…helps users reach better job outcomes. The entry-level GRC Analyst supports governance, risk, and compliance operations by maintaining risk and control documentation, coordinating…
Added 7 hours ago
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 7 hours ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
Husky TechnologiesTM has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest…
Added 7 hours ago
Financial Analyst (Consolidation)
Husky Technologies
Bolton, ON
Full-time
…External Reporting and Consolidations. The Experienced Financial Analyst will play a critical role in all aspects of the consolidation and external report process. This role is pivotal to…
Added 8 hours ago
HRPD Systems Business Analyst Student
PCL Construction
AB · Edmonton, AB
Full-time
Providing robust, customer-centric support to all system users.
Added 9 hours ago
Analyst - Incident Management (EN/FR)
Resonaite
Montreal, QC
Contract
Our client is seeking a contract based Bilingual Incident Management Analyst to support its enterprise Incident and Problem Management practice.
Added 9 hours ago
Operations Analyst, Entry Level
Jobright.ai
Canada
Full-time
…route to the best job outcomes. The Entry-Level Operations Analyst will turn operational and product data into clear insights, gathering requirements, analyzing business processes, and…
Added 9 hours ago
Business Analyst, Entry Level
Jobright.ai
Canada
Full-time
…route to the best job outcomes. As an Entry-Level Business Analyst, you will turn operational and product data into clear insights, gather requirements, analyze business processes, and…
Added 9 hours ago
Junior Production Support Analyst
Soho Square Solutions
Montreal, QC
Contract
Production Support Analyst / Business Analyst
Added 11 hours ago
Business Analyst
Altimetrik
Mississauga, ON
Full-time
Support customer onboarding, periodic reviews, remediation, and KYC data management.
Added 12 hours ago
Marketing Operations Specialist
Vistage Worldwide, Inc.
Calgary, AB
Full-time
As our Marketing Operations Analyst, your contributions will play a critical role in building the systems, processes, and data infrastructure that support our growth across Canada. You’ll…
Added 12 hours ago
Marketing Operations Specialsit
TEC Canada
Calgary, AB
Full-time
As our Marketing Operations Analyst, your contributions will play a critical role in building the systems, processes, and data infrastructure that support our growth across Canada. You’ll…
Added 13 hours ago
Project Business Analyst
doKumentive
Toronto, ON
Full-time
…their data. The team values collaboration, innovation, and customer-centric problem solving, and is committed to providing tailored solutions and ongoing…
Added 14 hours ago
Success Operations Analyst I
Javelin Venture Partners
ON · Ontario, Canada
Full-time
As a Success Operations Analyst, you’ll independently own defined programs and process areas while helping advance larger, multi-quarter priorities. You’ll bring structure to moderate…
Added 15 hours ago
Business Analyst, Entry Level
Jobright.ai
Canada
Full-time
…route to the best job outcomes. As an Entry-Level Business Analyst, you will turn operational and product data into clear insights, gather requirements, analyze business processes, and…
Added 15 hours ago
Operations Analyst, Entry Level
Jobright.ai
Canada
Full-time
…route to the best job outcomes. The Entry-Level Operations Analyst will turn operational and product data into clear insights, gathering requirements, analyzing business processes, and…
Added 15 hours ago
Analyst Intern (Nuclear)
Calian in Space & Technology
Ottawa, ON
Internship
Our Nuclear Analyst Interns will play a key technical role in the performance of various projects within the Calian Nuclear team. These Analysts Interns will support technical projects in…
Added 16 hours ago
Analyst, Identity Access Management
Vacances Air Canada Vacations / Air Canada Rouge
Montreal, QC
Job Title: Analyst, Identity Access Management

Insight Global

Workforce Management Analyst

Toronto, ON, Canada
Etobicoke, ON, Canada

Pay: $35 to $40 CAD / hour
Job type: Contract
Apply by: Oct 26, 2026
Posting language: English
Posted: Sep 26, 2026

Apply About employer

Applications open in a new tab.

Original job description

Pay: $35-$40

Insight Global is seeking a Workforce Management Analyst to join one of our leading HCM clients. This role will be responsible for developing and maintaining both long-term strategic forecasts and short-term operational forecasts that support staffing decisions and business planning.

You will play a key role in workforce planning by analyzing trends, identifying opportunities, and providing actionable insights to operational leaders. While forecasting will be a primary focus, this role will support a broad range of Workforce Management activities, including capacity planning, reporting, analytics, process improvement, and workforce optimization.

Responsibilities include forecast and capacity planning, WFM analytics, reporting and insights, and continuous improvements.

Required Skills & Experience

Experience in Workforce Management, forecasting, workforce planning, or related analytical roles.

Strong understanding of forecasting methodologies and workforce planning concepts.

Advanced Microsoft Excel skills, including

Strong analytical and problem-solving abilities.

Excellent written and verbal communication skills.

Ability to present data and recommendations to various stakeholder groups.

Highly organized with strong attention to detail.

Nice to Have Skills & Experience

Experience with Genesys Cloud Workforce Management.

Experience in a contact center or customer service environment.

Knowledge of workforce metrics such as forecast accuracy, staffing requirements, occupancy, shrinkage, and productivity.

Experience supporting strategic planning and business forecasting initiatives.

We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.

Apply About employer

More about this job

Responsibilities

Develop and maintain strategic and operational forecasts to support staffing decisions, capacity planning, and business planning. Analyze workforce trends and metrics, deliver reporting and actionable insights to operational leaders, and contribute to process improvement and workforce optimization.

Requirements

Requires experience in workforce management, forecasting, workforce planning, or a related analytical role, along with a strong understanding of forecasting methods and workforce planning concepts. Candidates should have advanced Microsoft Excel skills, strong analytical and communication abilities, attention to detail, and the ability to present data and recommendations to stakeholders.

Skills

Workforce Management
Forecasting
Workforce Planning
Capacity Planning
Microsoft Excel
Data Analysis
Problem-Solving
Reporting
Workforce Optimization
Process Improvement
Stakeholder Communication
Data Presentation
Forecast Accuracy
Staffing Requirements
Occupancy
Shrinkage

Visa sponsorship

Not detected in the job text

Keywords

Workforce Management
Strategic Forecasting
Operational Forecasting
Workforce Planning
Capacity Planning
Workforce Analytics
Microsoft Excel
Contact Center
Customer Service
Forecast Accuracy
Staffing Requirements
Occupancy
Shrinkage
Productivity
Business Forecasting
Reporting
Process Improvement
Workforce Optimization

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