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Added 9 mins ago
A
Responsable Expérience Client et Vol de Convoyage/ Customer Experience & Ferry Flight Manager
Airbus
Mirabel, QC · Montreal, QC
- Full-time
Établit les autorisations d'accès au site avec les services de sécurité pour garantir un processus d'accueil fluide et efficace des clients et des visiteurs. Compile et transmet l'avis…
Added 18 mins ago
OC
Vice-President, Wholesaler #14100
Options Consulting Solutions
Vancouver, BC
- $125,000 to $150,000 CAD / year
- Full-time
Added 18 mins ago
CB
Senior Events Planner
Cassels Brock & Blackwell LLP
Vancouver, BC
- Full-time
…Marketing & Business Development Department, reporting to the Manager, Events & Client Experience. In this role, you will lead the planning and execution of high-impact client events,…
Added 18 mins ago
R
Community Associate
Regus
Toronto, ON · Etobicoke, ON
- Contract
Early afternoon, you sit down with the Community Manager to discuss the organization of next week’s networking event in your centre. You plan and write the e-invites to customers, then…
Added 33 mins ago
D
Senior Demand Generation Manager | NAM
Deel
Canada
- Full-time
Added 40 mins ago
Manager, Event Safety & First Aid
BC Pavilion Corporation (owner and operator of BC Place and Vancouver Convention Centre)
Vancouver, BC
…community gatherings, safety is at the heart of every successful event. We're looking for an experienced and collaborative Manager, Event Safety & First Aid to lead venue public safety…
Added 40 mins ago
Director, Event Conversions & Logistics
BC Pavilion Corporation (owner and operator of BC Place and Vancouver Convention Centre)
Vancouver, BC
Reporting to the Assistant General Manager of BC Place, you will provide strategic and operational leadership for Event Conversions, Venue Logistics, and Environmental Services, guiding a…
Added 50 mins ago
Director, Event Conversions & Logistics
BC Pavilion Corporation (owner and operator of BC Place and Vancouver Convention Centre)
Vancouver, BC
Reporting to the Assistant General Manager of BC Place, you will provide strategic and operational leadership for Event Conversions, Venue Logistics, and Environmental Services, guiding a…
Added 1 hour ago
FH
Registered Nurse - Organ Transplant Clinic (Post-Assessment) - Surrey Memorial Hospital
Fraser Health Authority
Surrey, BC
- $41.42 to $59.52 CAD / hour
- Full-time
Carries out responsibilities in accordance with established health and safety requirements. In the event of emergencies or disruptive behaviour pertaining to facilities, clients, staff or…
Added 1 hour ago
BG
Marketing Generalist
BRC Group Inc.
Remote, Canada
- Full-time
- Remote
The Marketing Generalist under the Marketing Project Manager will primarily be responsible for assisting with the execution of marketing strategy implementation for BRC. The Marketing…
Added 1 hour ago
M
RQ11482 - Business Analyst - Senior
Maarut
Toronto, ON
- Contract
services for clients with diverse business and technological needs.
Added 1 hour ago
UM
Operations Manager
URGENCE MARINE ENVIRONNEMENT
Dartmouth, NS
- Full-time
Founded in 1970 and headquartered in Montreal, UME is the leading provider of marine and environmental services to vessels navigating the St. Lawrence Seaway. Its teams are regularly…
Added 1 hour ago
W
Assistant Manager, Food & Beverage Outlets
WinSport
Calgary, AB
- Full-time
We are looking for a passionate and people-focused Assistant Manager, Food & Beverage Outlets to help lead the way. In this hands-on role, you will support daily operations across the Food…
Added 1 hour ago
Facility Operator - Temporary
Town of High River
High River, AB
Through the dedication and passion of our 150 employees, we deliver important services to the community. Our purpose, or why we do what we do, is because we want to make a difference in our…
Added 1 hour ago
B
AWS Cloud Engineer
BMO
Toronto, ON · BMOPLACE
- Full-time
…secure, scalable, and resilient cloud solutions for Amazon Web Services…
Added 1 hour ago
TH
Night Operations Assistant Store Manager- DARTMOUTH --
The Home Depot
Dartmouth, NS
- Full-time
…throughout the store. In addition, they work with the Store Manager and other ASMs to improve overall store profitability, solve problems and train and develop Associates. In order to be…
Added 1 hour ago
A
Junior Mechanical Engineering Analyst
AtkinsRéalis
Mississauga, ON
- Full-time
…Mississauga, Ontario. Reporting to the Reactor Maintenance Technical Manager, the Junior Mechanical Engineering Analyst would support the various Field Services projects in the Candu Field…
Added 1 hour ago
UO
Development Coordinator, Strategic Opportunities
University of British Columbia
Vancouver, BC · UBCV | David Strangway Building (STRG)
- $6,143.67 to $8,830.25 CAD / month
- Full-time
…This position is instrumental in the delivery of programs and services designed to facilitate a lifelong relationship with UBC donors, alumni and students. Participates in on-going…
Added 2 hours ago
NC
Housing Support Worker
Neighbours Community Homes
Toronto, ON
- Temporary
Housing Support Worker works alongside tenants and participants and is responsible for providing services to improve tenant mental health, housing stability, unit conditions and for…
Added 2 hours ago
Senior Business Value Analytics Advisor
Coveo
Montreal, QC · Quebec, QC
Strong experience with event-based analytics and tracking frameworks, including Google Analytics 4 and Google Tag Manager.
Added 2 hours ago
CO
Growth Coordinator
City of Saint John
Saint John, NB
- Full-time
…of Saint John. Housed within the Development and Community Services area of the City of Saint John and under the direct supervision of the Growth Manager, the Growth Coordinator will be a…
Added 2 hours ago
DB
Part Time Bridal Sales
David's Bridal
Calgary, AB
- Part-time
Communicate how alterations do play an important role in perfecting the dress for her event in partnership with Alterations. Promote all alterations services and personalization options.…
Added 2 hours ago
WE
Community Relations Worker (CRW)
Windsor Essex Community Housing Corporation
Windsor, ON
- Up to $34.74 CAD / hour
Reports To: Senior Manager, Community Development & Engagement
Added 3 hours ago
Banquet Manager
Rosewood Hotel Group
Vancouver, BC
Complete requisition for additional supplies needed and submit to Manager.
Added 3 hours ago
CC
Bilingual Signature Programs, Relay For Life Youth Specialist
Canadian Cancer Society
Montreal, QC · Quebec, QC
- Full-time
Reporting to the Manager of Relay For Life Youth (RFLY), Signature Programs, the Relay For Life Youth Specialist will work as part of the national RFLY team to actively solicit new business…

Insight

Client Delivery Manager

Calgary, AB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 15, 2026

Original job description

Requisition Number: 106762

Client Delivery Manager

Location: This role is fully onsite in Calgary, CA.

Salary: $81,000 CAD / annualized

Insight at a Glance

14,000+ engaged teammates globally

$8.2 billion in revenue in 2025

Certified as a Great Place to work in 9 Countries in 2025

Fortune 500 Company (No. 447) in 2025

Received 25+ industry and partner awards in the past year

$1.4M+ total charitable contributions in 2024 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.

About the role:

The Client Delivery Manager will focus on successful customer experiences and will directly interact with our customers, Service Delivery, Practice teams, and Sales to deliver the highest quality of services and customer experience.

As Client Delivery Manager, you will be focused on scaling the company’s services portfolio to meet our customers business demands. This will include responsibility for driving healthy services revenue and gross margins. Serving as the vital link between the Customer, Sales, and the Services Teams your experience and passion for excellence will be an important part of Insight Canada’s success.

Key Responsibilities:

Customer Experience

Engage regularly, often daily, with the customer to provide the best customer experience.

Bring a high sense of urgency around role & charter - understand that Customer Success is the #1 core value of Insight Canada

Maintain customer relationships and cadence at the IT leadership and C-suite levels.

Measure and evaluate customer satisfaction (CSAT) and respond to CSAT results and responses.

Build a strong understanding of the customers business, results, goals and IT alignment, competitive landscape, and industry influences.

As a customer advocate, you will represent the customers interests within the service operations teams while ensuring quality delivery for contracted services.

Prepare and present operations service metrics and KPI’s during Monthly Operations Reviews (MOR) and Quarterly Business Reviews (QBR).

Prepare and facilitate the Annual Executive Review focused on business results, industry trends, and IT innovation to provide a competitive advantage for your customer.

Work collaboratively with the Sales organization to introduce innovative IT solutions and services to help the customer achieve their business goals and objectives.

Maintain strong understanding of all our services capabilities, and vendor and partner offerings to provide the best customer experience and outcomes.

Provide program oversight for customer deployments and scale the team with subject matter experts and project management resources to deliver desired results.

Manage contract Change Requests and communicate to appropriate teams/organizations.

Act as an escalation and communication point of contact for service interruptions impacting customers business operations or workflows.

Operational Management

Work in collaboration with the service operations teams to continuously improve our service delivery experience.

Participate in problem and incident resolution and lead root cause analysis.

Responsible to manage the service contract P&L and provide regular updates to the Insight leadership teams.

Support the services teams during event escalations requiring customer communications.

Provide supportive and proactive feedback to the services teams to encourage positive behavior.

Manage the quality, consistency, accuracy, completeness, and timeliness of service delivery governance programs.

Manage and lead a large team through a growth mindset to increase TPS scores and team development and engagement

What we’re looking for:

Minimum of 10 years’ experience in the IT industry, preferably with knowledge of IT infrastructure and business applications.

Minimum of 5 years’ experience in a Service Delivery, Account Manager, or Operations Management role or similar position.

Excellent written and spoken communication skills in English.

Enthusiastic team player with openness and willingness to share ideas.

Insatiable desire to create new opportunities for our clients.

Passion for learning.

Excellent communication skills and ability to articulate complex technical solutions to various audience levels of expertise.

Strong customer facing skills and a demonstrated ability to shorten time to value for customers.

5 plus years leading and building a large team

Thrive on flexibility of day to day duties in a fast paced environment

Bilingual in English and French – will be considered an asset.

Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.

Posting Notes: Calgary || Alberta (CA-AB) || Canada (CA) || Project Management || None || CA - Calgary, AB ||

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More about this job

Responsibilities

The Client Delivery Manager will oversee customer experiences and service delivery by acting as a primary liaison between customers, sales, and internal operations teams. They are responsible for scaling service portfolios, managing P&L, and driving customer satisfaction through regular business reviews and operational oversight.

Requirements

Candidates must have at least 10 years of experience in the IT industry, including 5 years in service delivery or operations management. A proven track record of leading large teams and strong communication skills for interacting with C-suite stakeholders are required.

Skills

Service Delivery
Account Management
Operations Management
Customer Experience
IT Infrastructure
Business Applications
Program Oversight
Project Management
P&L Management
KPI Management
Root Cause Analysis
Stakeholder Management
Strategic Planning
Team Leadership
Communication Skills

Visa sponsorship

Not detected in the job text

Keywords

IT Infrastructure
Business Applications
Service Delivery
Account Management
Operations Management
Customer Success
CSAT
KPI
MOR
QBR
P&L
Cloud
Data
AI
Cybersecurity
Intelligent Edge
Program Management
Change Management
Incident Resolution
Root Cause Analysis
Team Development
IT Leadership
Solutions Integrator
Digital Transformation
Service Governance

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