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Added 1 min ago
Shelter Resource Worker
Lookout Housing and Health Society
Duncan, BC
The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…
Added 1 min ago
Tenant Support Worker
Lookout Housing and Health Society
Duncan, BC
The Tenant Support Worker (TSW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code…
Added 14 mins ago
D
Manager, Finance Transformation (Banking & Capital Markets)
Deloitte
Toronto, ON
- Full-time
As a Manager within Deloitte's Banking & Capital Markets Consulting practice, you will lead engagements and workstreams that help leading financial institutions address complex business,…
Added 16 mins ago
S
Director / Senior Business Development Manager
Synechron
Toronto, ON
- Full-time
Work closely with solution architects and practice leaders to create compelling proposals.
Added 16 mins ago
PROJECT MANAGER TRANSPORTATION SERVICES
City of Toronto
Toronto, ON
The Project Manager will report to the unit Manager, Sheyda Saneinejad. They may be assigned to projects in any part of the unit’s portfolio as described above. In some cases the Project…
Added 32 mins ago
HH
Discharge Specialist
Hamilton Health Sciences
Hamilton, ON
- Full-time
Reporting to the Manager of the Satellite Health Facility, the Transitional Care/Discharge Specialist is a health professional who takes a leadership consultant role in the development and…
Added 32 mins ago
HH
Registered Practical Nurse - Palliative Care
Hamilton Health Sciences
Hamilton, ON
- Part-time
…at St. Peter's Hospital and current Gerontological Nursing Practice. Reporting to the Clinical Manager or delegate, the Registered Practical Nurse provides nursing care under the direction…
Added 32 mins ago
HH
Registered Practical Nurse - Palliative Care
Hamilton Health Sciences
Hamilton, ON
- Part-time
…at St. Peter's Hospital and current Gerontological Nursing Practice. Reporting to the Clinical Manager or delegate, the Registered Practical Nurse provides nursing care under the direction…
Added 46 mins ago
Social Worker - Bay Centre for Birth Control
Women's College Hospital
Toronto, ON
…as key professional values and essential components of daily…
Added 1 hour ago
NS
Cook I - Nutrition and Food Services
Nova Scotia Health Authority
Victoria Vale, NS
- Internship
Under the direction of the Manager, the Cook is responsible for the preparation and cooking of food as required for the patient/client menu. The Cook follows quantity recipes ensuring menu…
Added 1 hour ago
S
Field Reimbursement Manager (Atlanta)
Stratis
Field, BC
- Full-time
Summary: In this contracted role, the Field Reimbursement Manager (FRM) is a client-facing and client-customer-facing role that will be responsible for managing a dedicated territory to…
Added 1 hour ago
NS
Recreation Therapy Associate - Long Term Care
Nova Scotia Health Authority
NS · Glace Bay, NS
- Full-time
Reporting to the Resident Care Manager, and under the supervision of a therapist, the Recreation Therapy Associate is a member of the health care team, providing support to clients and…
Added 1 hour ago
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Shift Operator 3rd Class - Maintenance and Operations
Nova Scotia Health Authority
Kentville, NS
- Internship
Reporting to the assistant manager or designate of facility services the shift operator 3rd class contributes to the safe and effective operation of a second-class power plant at Valley…
Added 1 hour ago
BD
Program Supervisor, Overnight, Transitional
Blue Door Support Services
East Gwillimbury, ON
- $60,000 to $65,000 CAD / year
- Full-time
Reporting to the Program Manager, the Supervisor is a Social Worker, or equivalent, who provides case management to coordinate/facilitate services for individuals and families who have or…
Added 1 hour ago
PC
Clinical Operations Manager, Temporary Part Time, Professional Practice
Providence Care
Kingston, ON
- Part-time
The Clinical Operations Manager (COM) provides clinical and site administrative leadership during the evening and night shifts during the week and on weekends, weekend day shifts and…
Added 1 hour ago
BC
Registered Practical Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Manager, Operating Room, PACU and Day Surgery, the successful applicant will be responsible for comprehensive nursing care in the operating room and must meet the following…
Added 1 hour ago
BC
Registered Practical Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Manager, Operating Room, PACU and Day Surgery, the successful applicant will be responsible for comprehensive nursing care in the operating room and must meet the following…
Added 1 hour ago
BC
Registered Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Clinical Manager, Operating Room, PACU and Day Surgery, the successful applicant will be responsible for comprehensive nursing care in the operating room program and must…
Added 1 hour ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Manager, Medical Cardiology, the successful applicant will be responsible for comprehensive nursing care in the Medical Cardiology program and must meet the following…
Added 1 hour ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Manager, Medical Cardiology, the successful applicant will be responsible for comprehensive nursing care in the Medical Cardiology program and must meet the following…
Added 1 hour ago
Occupational Therapist - Mental Health & Addictions
Nova Scotia Health and IWK Health
Halifax, NS
The Occupational Therapist works under the supervision of the Health Services Manager. The Occupational Therapist (OT) works in collaboration with the client, caregivers, and family to…
Added 1 hour ago
BC
Registered Practical Nurse - Emergency Department
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Clinical Manager, Emergency Services, the successful applicant must meet the following criteria:
Added 1 hour ago
BC
Registered Nurse - CCU
Brant Community Healthcare System
Brantford, ON
- Full-time
…projects and continuing education. Reporting to the Clinical Manager, Critical Care, and the successful applicant will be responsible for providing evidenced based, comprehensive, safe,…
Added 1 hour ago
BC
Registered Practical Nurse - Medical B6
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Clinical Manager the successful applicant will be responsible for comprehensive nursing care in the surgical program and must meet the following criteria:
Added 1 hour ago
BC
Respiratory Therapist
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Clinical Manager, Critical Care, the successful applicant will be responsible for providing evidenced based, comprehensive, safe, effective and ethical care to all clients…

Insight

Client Delivery Manager

Calgary, AB, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 15, 2026

Original job description

Requisition Number: 106762

Client Delivery Manager

Location: This role is fully onsite in Calgary, CA.

Salary: $81,000 CAD / annualized

Insight at a Glance

14,000+ engaged teammates globally

$8.2 billion in revenue in 2025

Certified as a Great Place to work in 9 Countries in 2025

Fortune 500 Company (No. 447) in 2025

Received 25+ industry and partner awards in the past year

$1.4M+ total charitable contributions in 2024 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.

About the role:

The Client Delivery Manager will focus on successful customer experiences and will directly interact with our customers, Service Delivery, Practice teams, and Sales to deliver the highest quality of services and customer experience.

As Client Delivery Manager, you will be focused on scaling the company’s services portfolio to meet our customers business demands. This will include responsibility for driving healthy services revenue and gross margins. Serving as the vital link between the Customer, Sales, and the Services Teams your experience and passion for excellence will be an important part of Insight Canada’s success.

Key Responsibilities:

Customer Experience

Engage regularly, often daily, with the customer to provide the best customer experience.

Bring a high sense of urgency around role & charter - understand that Customer Success is the #1 core value of Insight Canada

Maintain customer relationships and cadence at the IT leadership and C-suite levels.

Measure and evaluate customer satisfaction (CSAT) and respond to CSAT results and responses.

Build a strong understanding of the customers business, results, goals and IT alignment, competitive landscape, and industry influences.

As a customer advocate, you will represent the customers interests within the service operations teams while ensuring quality delivery for contracted services.

Prepare and present operations service metrics and KPI’s during Monthly Operations Reviews (MOR) and Quarterly Business Reviews (QBR).

Prepare and facilitate the Annual Executive Review focused on business results, industry trends, and IT innovation to provide a competitive advantage for your customer.

Work collaboratively with the Sales organization to introduce innovative IT solutions and services to help the customer achieve their business goals and objectives.

Maintain strong understanding of all our services capabilities, and vendor and partner offerings to provide the best customer experience and outcomes.

Provide program oversight for customer deployments and scale the team with subject matter experts and project management resources to deliver desired results.

Manage contract Change Requests and communicate to appropriate teams/organizations.

Act as an escalation and communication point of contact for service interruptions impacting customers business operations or workflows.

Operational Management

Work in collaboration with the service operations teams to continuously improve our service delivery experience.

Participate in problem and incident resolution and lead root cause analysis.

Responsible to manage the service contract P&L and provide regular updates to the Insight leadership teams.

Support the services teams during event escalations requiring customer communications.

Provide supportive and proactive feedback to the services teams to encourage positive behavior.

Manage the quality, consistency, accuracy, completeness, and timeliness of service delivery governance programs.

Manage and lead a large team through a growth mindset to increase TPS scores and team development and engagement

What we’re looking for:

Minimum of 10 years’ experience in the IT industry, preferably with knowledge of IT infrastructure and business applications.

Minimum of 5 years’ experience in a Service Delivery, Account Manager, or Operations Management role or similar position.

Excellent written and spoken communication skills in English.

Enthusiastic team player with openness and willingness to share ideas.

Insatiable desire to create new opportunities for our clients.

Passion for learning.

Excellent communication skills and ability to articulate complex technical solutions to various audience levels of expertise.

Strong customer facing skills and a demonstrated ability to shorten time to value for customers.

5 plus years leading and building a large team

Thrive on flexibility of day to day duties in a fast paced environment

Bilingual in English and French – will be considered an asset.

Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.

Posting Notes: Calgary || Alberta (CA-AB) || Canada (CA) || Project Management || None || CA - Calgary, AB ||

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More about this job

Responsibilities

The Client Delivery Manager will oversee customer experiences and service delivery by acting as a primary liaison between customers, sales, and internal operations teams. They are responsible for scaling service portfolios, managing P&L, and driving customer satisfaction through regular business reviews and operational oversight.

Requirements

Candidates must have at least 10 years of experience in the IT industry, including 5 years in service delivery or operations management. A proven track record of leading large teams and strong communication skills for interacting with C-suite stakeholders are required.

Skills

Service Delivery
Account Management
Operations Management
Customer Experience
IT Infrastructure
Business Applications
Program Oversight
Project Management
P&L Management
KPI Management
Root Cause Analysis
Stakeholder Management
Strategic Planning
Team Leadership
Communication Skills

Visa sponsorship

Not detected in the job text

Keywords

IT Infrastructure
Business Applications
Service Delivery
Account Management
Operations Management
Customer Success
CSAT
KPI
MOR
QBR
P&L
Cloud
Data
AI
Cybersecurity
Intelligent Edge
Program Management
Change Management
Incident Resolution
Root Cause Analysis
Team Development
IT Leadership
Solutions Integrator
Digital Transformation
Service Governance

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