Closed listing
Client Service & Office Manager
- Mississauga, ON, Canada
Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Full-time
- Closing date
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Role Description The Customer Service & Office Manager is a full-time, on-site role based in Mississauga, ON, responsible for overseeing daily customer service operations and office administration. This role includes managing incoming inquiries, coordinating orders, resolving customer issues, and ensuring a high level of customer satisfaction throughout the sales and fulfillment process. The person in this position will supervise support activities, maintain records, handle scheduling and office supplies, and liaise with vendors and internal teams to keep workflows efficient. Additional responsibilities may include preparing reports, updating customer information, supporting promotional product campaigns, and contributing to process improvements that enhance both customer experience and office productivity.
Qualifications
- Candidates should possess strong Customer Service Management and Customer Support skills, with a focus on maintaining high Customer Satisfaction.
- Candidates should possess excellent Communication skills to interact effectively with customers, vendors, and internal team members.
- Candidates should possess solid Analytical Skills to interpret customer feedback, track performance metrics, and identify opportunities for operational improvement.
- Previous experience in an office management or administrative role, ideally within a sales, marketing, or promotional products environment.
- Proficiency with office software (e.g., email, spreadsheets, CRM systems) and strong organizational and time-management abilities.
- Ability to work on-site full-time in Mississauga, ON, managing multiple priorities in a fast-paced environment.
- Post-secondary education in business, administration, marketing, or a related field is an asset.
More about this job
Responsibilities
Oversee daily customer service operations, including inquiries, order coordination, issue resolution, and customer satisfaction throughout sales and fulfillment. Manage office administration and support activities, maintain records, coordinate schedules and supplies, liaise with vendors and internal teams, and contribute to reporting and process improvements.
Requirements
Candidates should have customer service and support experience, strong communication and analytical skills, and previous office management or administrative experience, ideally in sales, marketing, or promotional products. Proficiency with email, spreadsheets, and CRM systems, strong organizational and time-management abilities, and the ability to work on-site in a fast-paced environment are expected; post-secondary education in a related field is an asset.
Skills
- Customer Service Management
- Customer Support
- Customer Satisfaction
- Communication
- Analytical Skills
- Office Management
- Order Coordination
- Issue Resolution
- Recordkeeping
- Scheduling
- Vendor Relations
- Reporting
- Organization
- Time Management
- Process Improvement
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Administrative
- Management & Leadership
- Marketing
- Sales
Keywords
- Customer Service
- Customer Support
- Customer Satisfaction
- Office Administration
- Office Management
- Order Coordination
- Issue Resolution
- Sales
- Marketing
- Promotional Products
- Brand Visibility
- Lead Generation
- Customer Relationships
- Vendor Relations
- Recordkeeping
- Scheduling
- Office Supplies
- Reporting
- Customer Feedback
- Performance Metrics
- Process Improvement
- Spreadsheets
- CRM Systems
- Communication
- Analytical Skills
- Organization
- Time Management