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Insomnia Cookies

Cookie Crew

Hamilton, ON, Canada

Pay: $17.6 CAD / hour
Job type: Internship
Apply by: Mar 24, 2027
Posting language: English
Posted: Sep 25, 2026

Apply About employer

Applications open in a new tab.

Original job description

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 350 stores globally, an experiential, “sweet-easy” flagship concept, and large scale operations and delivery capabilities ... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!

At Insomnia Cookies, warm cookies are just the beginning.

As a Cookie Crew Member, you're part baker, part hospitality expert, and part late-night hero. Whether you're welcoming guests into the bakery, pulling a fresh tray of cookies from the oven, or packing the perfect delivery order, you'll help create the experience that keeps our fans coming back night after night.

Our bakeries move fast, especially after the rest of the world has called it a night. Every shift is a team effort, and every warm cookie, friendly interaction, and perfectly packed order matters.

If you enjoy working with great people, thrive in an energetic environment, and love making someone's day just a little sweeter, you'll fit right in.

WHAT YOU’LL DO:
Every shift is a little different, but you can expect to:

Welcome every guest with genuine hospitality and make every interaction memorable
Prepare, bake, and package our warm cookies, brownies, ice cream, and other treats to Insomnia's quality standards
Accurately prepare in-store, pickup, delivery, and online orders
Operate the register and process guest transactions
Keep the bakery clean, stocked, organized, and food-safe throughout every shift
Jump in wherever your team needs you, whether that's restocking supplies, helping a teammate, or keeping the line moving
Resolve guest concerns with empathy and urgency, partnering with your Shift Leader when needed
Deliver the kind of experience that turns first-time guests into lifelong Insomniacs

Qualifications

Must be 18 years of age or older
Ability to obtain any required food safety certifications applicable to the location
Ability to perform the essential functions of the position with or without reasonable accommodation

Physical Requirements
This position regularly requires the ability to:

Stand and walk for extended periods of time (up to 8 hours per shift)
Frequently reach, bend, stoop, twist, kneel, and lift
Lift, carry, push, and pull up to 30 pounds regularly
Occasionally lift up to 50 pounds with assistance
Use hands and fingers to handle bakery equipment, food products, and a point-of-sale system
Work in environments with varying temperatures, including around ovens, freezers, and refrigeration units
Safely operate kitchen equipment in accordance with company procedures
Read order screens, recipes, and safety information
Communicate effectively with guests and team members in a fast-paced environment

Work Environment
This position works in a fast-paced bakery environment that includes frequent interaction with guests, exposure to heat from ovens, refrigerated storage areas, cleaning chemicals, and moderate noise levels. Evening, late-night, weekend, and holiday shifts are a regular part of the business.

Schedule Expectations
Our bakeries are busiest during evenings, late nights, weekends, and holidays. Team Members should have availability during these peak business hours. Scheduling needs vary by location.

Equal Employment Opportunity
Insomnia Cookies is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where everyone feels welcome. We consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local law.

Reasonable Accommodation
If you require a reasonable accommodation during any part of the application or hiring process, please let us know. We are committed to providing reasonable accommodations to qualified individuals with disabilities.

Additional Information
Employment with Insomnia Cookies is contingent upon successful completion of any background checks, employment verification, and other pre-employment requirements applicable to the position and permitted by law.

Ready to Join the Cookie Crew?
Whether this is your first job or your next step, we're looking for people who bring great energy, take pride in their work, and love making someone's day a little sweeter.

When you join Insomnia Cookies, you'll enjoy:

Competitive hourly pay
Early Wage Access (get paid the next day!)
Flexible scheduling
Employee discount (free cookies!)
Opportunities for growth into Shift Leader and other bakery leadership roles

Many of our leaders started as Cookie Crew Members and Delivery Drivers. If you're looking for more than just a job, you'll find plenty of opportunities to grow with us.
We can’t wait to meet you!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply About employer

More about this job

Responsibilities

Welcome guests and provide friendly service while preparing, baking, and packaging cookies and other treats to company standards. Process in-store, pickup, delivery, and online orders; operate the register; maintain a clean, stocked, food-safe bakery; and support teammates in resolving guest concerns.

Requirements

Applicants must be at least 18 years old and able to obtain any food safety certifications required for the location. The role requires standing and walking for extended periods, handling bakery equipment and food, lifting up to 30 pounds regularly and occasionally up to 50 pounds with assistance, and availability for evening, late-night, weekend, and holiday shifts.

Skills

Customer Service
Hospitality
Baking
Food Preparation
Order Processing
Cash Register Operation
Payment Processing
Food Safety
Bakery Cleaning
Inventory Restocking
Teamwork
Problem Resolution
Communication
Time Management
Safe Equipment Operation

Benefits

Competitive Hourly Pay
Early Wage Access
Flexible Scheduling
Employee Discount
Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Hospitality
Cookie Baking
Food Preparation
Brownies
Ice Cream
Order Fulfillment
Online Orders
Delivery Orders
Point-Of-Sale System
Cash Register
Food Safety
Food Safety Certification
Bakery Operations
Inventory Restocking
Cleaning
Teamwork
Guest Relations
Issue Resolution
Kitchen Equipment
Evening Shifts
Late-Night Shifts
Weekend Shifts
Holiday Shifts

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