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Added 4 mins ago
P
Broiler Business Manager
P&H
Cambridge, ON
- Full-time
We are seeking a Broiler Business Manager to join our New-Life Mills team. This role is responsible for leading and supporting sales staff for the broiler business in Southwestern Ontario.…
Added 4 mins ago
CC
Finance Manager
Context Creative
Toronto, ON
- Full-time
…accounting systems, but you’ll also spend a lot of time working with people across the business to solve problems, update procedures, answer questions, and keep things…
Added 4 mins ago
IC
Shift Lead
Insomnia Cookies
Toronto, ON
- Part-time
If you enjoy fast-paced environments, love working with people, and aren't afraid to roll up your sleeves, this is the role for you.
Added 4 mins ago
B
Customer Service Representative
BMO
Timmins, ON
- Full-time
…deliver the desired customer experience and achieve overall business…
Added 4 mins ago
M
Solution Architect, Technology Transformation
Manulife
Toronto, ON
- Full-time
Partner with product owners, business analysts, engineers, and technology leaders to translate business needs into clear technical solutions and architecture designs.
Added 4 mins ago
M
CyberArk Operations Analyst (Idira)
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Partner with business teams, application owners, and technology stakeholders to support privileged access requirements.
Added 4 mins ago
P
Mechanical Assembler
Powell
Acheson, AB
- Full-time
…typically available and will be considered only where supported by business needs and applicable legal…
Added 4 mins ago
P
Production Worker - Nameplate (Days)
Powell
Acheson, AB
- Full-time
…typically available and will be considered only where supported by business needs and applicable legal…
Added 4 mins ago
HI
Staff Accountant
HUB International
Windsor, ON · Oakville, ON · Woodbridge, ON
- Full-time
At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who…
Added 4 mins ago
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FP&A Business Partner
Rubicon Organics™
Surrey, BC
- $113,800 to $142,300 CAD / year
- Full-time
The FP&A Business Partner (Operations) serves as the strategic finance partner to Cultivation, Operations, and Supply Chain, translating operational and financial data into clear insights…
Added 4 mins ago
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Senior Manager, Content Production, Learning Solutions
Autodesk
Vancouver, BC
- Full-time
Operating as an internal learning studio and strategic talent development partner, this role owns the content lifecycle from needs analysis and learning design through creative production,…
Added 4 mins ago
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Executive Assistant, GTM Data & Intelligence
Autodesk
Toronto, ON
- Full-time
At Autodesk, we are obsessed with building tools for people who imagine, design, and make a better world for the 10 billion people living on our planet. Our clients make the tallest…
Added 4 mins ago
BP
Customer & Programming Associate (Temporary - up to 18 Months)
Burlington Public Library
Burlington, ON
- Part-time
Everyone at Burlington Public Library, no matter what your role, works together for the betterment of the people, the community, and the organization we serve.
Added 4 mins ago
K
Associate Store Manager - Halifax
Knix
Halifax, NS
- $63,200 to $70,200 CAD / year
- Full-time
You’re a people-first leader who empowers + engages their team to drive business results.
Added 18 mins ago
BR
Part-Time Retail Staff
Brewers Retail Inc
Ottawa, ON · Nepean, Onta
- Part-time
…part of communities across Ontario, growing into an integrated business that includes Ontario's largest beer retailer, a leading beverage distributor, and a trusted partner in beverage…
Added 18 mins ago
Assistant Supervisor, Operations (TBS)
Brewers Retail Inc
London, ON
…part of communities across Ontario, growing into an integrated business that includes Ontario's largest beer retailer, a leading beverage distributor, and a trusted partner in beverage…
Added 18 mins ago
Assistant Supervisor, Operations - (TBS) Contract
Brewers Retail Inc
Kitchener, ON
…part of communities across Ontario, growing into an integrated business that includes Ontario's largest beer retailer, a leading beverage distributor, and a trusted partner in beverage…
Added 18 mins ago
BR
Part-Time Retail Staff
Brewers Retail Inc
Ottawa, ON · Kanata, Onta
- Part-time
…part of communities across Ontario, growing into an integrated business that includes Ontario's largest beer retailer, a leading beverage distributor, and a trusted partner in beverage…
Added 18 mins ago
Manager, Frontline Transformation
CONA Services
Brampton, ON
Proudly independent, we are a Canadian, family-owned business. Coke Canada Bottling makes, distributes, merchandises, and sells the most-loved beverages Canadians enjoy. With over 6,000…
Added 18 mins ago
Manager, Sales Initiatives
CONA Services
Brampton, ON
Proudly independent, we are a Canadian, family-owned business. Coke Canada Bottling makes, distributes, merchandises, and sells the most-loved beverages Canadians enjoy. With over 6,000…
Added 18 mins ago
Manager, Sales Initiatives
CONA Services
Brampton, ON
Proudly independent, we are a Canadian, family-owned business. Coke Canada Bottling makes, distributes, merchandises, and sells the most-loved beverages Canadians enjoy. With over 6,000…
Added 18 mins ago
Manager, Frontline Transformation
CONA Services
Brampton, ON
Proudly independent, we are a Canadian, family-owned business. Coke Canada Bottling makes, distributes, merchandises, and sells the most-loved beverages Canadians enjoy. With over 6,000…
Added 18 mins ago
LB
Brand Marketing Future Opportunities
Labatt Breweries of Canada
Toronto, ON
- Full-time
…moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their…
Added 18 mins ago
OR
Retail Field Trainer
OSL Retail Services Inc
Vancouver, BC
- Other
Partner with operations, marketing, product and field leadership teams to align training initiatives with business priorities
Added 18 mins ago
T
Customer Experience Associate
TD
Ottawa, ON
- Part-time
…job-related knowledge, geographic location, and other specific business and organizational…

Insomnia Cookies

Shift Lead

Toronto, ON, Canada

$19 CAD / hour · Internship

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Job details

Pay: $19 CAD / hour
Job type: Internship
Apply by: May 8, 2027
Experience: 1+ year of experience in retail, restaurant, hospitality, or another customer-focused environment
Posting language: English
Posted: Nov 9, 2026

Original job description

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 350 stores globally, an experiential, “sweet-easy” flagship concept, and large scale operations and delivery capabilities ... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!

At Insomnia Cookies, our Shift Leaders are the leaders in action. As the person leading the shift, you'll work side-by-side with your Cookie Crew to deliver warm, delicious cookies and an exceptional guest experience. From baking and packing orders to coaching teammates and keeping the bakery running smoothly, you'll lead by example every shift.

If you enjoy fast-paced environments, love working with people, and aren't afraid to roll up your sleeves, this is the role for you.

WHAT YOU'LL DO:
As the leader on duty, you will:

Lead bakery operations during your shift, ensuring an exceptional guest experience from start to finish.
Bake, package, and prepare orders while providing exceptional guest service.
Coach and motivate Cookie Crew members, providing direction, feedback, and support throughout the shift.
Prioritize and delegate tasks to keep operations running efficiently and meet guest demand.
Help maintain our standards for product quality, food safety, cleanliness, and speed of service.
Handle cash management, register accountability, and deposits.
Communicate important updates and partner with store leadership to keep the bakery operating at its best.
Jump in wherever needed to help your team succeed.

Qualifications

1+ year of experience in retail, restaurant, hospitality, or another customer-focused environment
Strong communication, organization, and problem-solving skills
Ability to thrive in a fast-paced, team-oriented environment
Positive attitude with a passion for delivering exceptional guest experiences
Must be 18 years of age or older
Ability to obtain any required food safety certifications applicable to the location
Ability to perform the essential functions of the position with or without reasonable accommodation.

Physical Requirements
This position regularly requires the ability to:

Stand and walk for extended periods of time (up to 8 hours per shift).
Frequently reach, bend, stoop, twist, kneel, and lift.
Lift, carry, push, and pull up to 30 pounds regularly.
Occasionally lift up to 50 pounds with assistance.
Use hands and fingers to handle bakery equipment, food products, and a point-of-sale system.
Work in environments with varying temperatures, including around ovens, freezers, and refrigeration units.
Safely operate kitchen equipment in accordance with company procedures.
Read order screens, recipes, and safety information.
Communicate effectively with guests and team members in a fast-paced environment.

Work Environment
This position works in a fast-paced bakery environment that includes frequent interaction with guests, exposure to heat from ovens, refrigerated storage areas, cleaning chemicals, and moderate noise levels. Evening, late-night, weekend, and holiday shifts are a regular part of the business.

Schedule Expectations
Our bakeries are busiest during evenings, late nights, weekends, and holidays. Team Members should have availability during these peak business hours. Scheduling needs vary by location.

Equal Employment Opportunity
Insomnia Cookies is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where everyone feels welcome. We consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local law.

Reasonable Accommodation
If you require a reasonable accommodation during any part of the application or hiring process, please let us know. We are committed to providing reasonable accommodations to qualified individuals with disabilities.

Additional Information
Employment with Insomnia Cookies is contingent upon successful completion of any background checks, employment verification, and other pre-employment requirements applicable to the position and permitted by law.

Ready to Join?
Whether this is your first job or your next step, we're looking for people who bring great energy, take pride in their work, and love making someone's day a little sweeter.

When you join Insomnia Cookies, you'll enjoy:

Competitive hourly pay
Early Wage Access (get paid the next day!)
Flexible scheduling
Employee discount (free cookies!)

This is more than a shift supervisor role - it's your opportunity to develop your leadership skills, make an impact every day, and grow your career with one of the fastest-growing bakery brands in the country. Many of our Assistant Managers and Store Managers began their journey as Shift Leaders.

If you're ready to lead a great team, delight guests, and help create warm moments one cookie at a time, we'd love to have you join the Insomnia Cookies family.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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More about this job

Responsibilities

Lead bakery operations during a shift, including baking and packaging orders, serving guests, and maintaining product quality, food safety, cleanliness, and service speed. Coach and direct team members, manage cash and deposits, prioritize tasks, and coordinate with store leadership.

Requirements

Applicants need at least one year of experience in retail, restaurant, hospitality, or another customer-focused environment, along with strong communication, organization, and problem-solving skills. Candidates must be at least 18, able to work in a fast-paced team environment, obtain any required local food safety certifications, and perform the role's physical duties with or without reasonable accommodation.

Skills

Bakery Operations
Customer Service
Team Leadership
Coaching
Task Delegation
Communication
Organization
Problem-Solving
Cash Management
Food Safety
Product Quality
Time Management
Point-Of-Sale Systems
Teamwork

Benefits

Competitive Hourly Pay
Early Wage Access
Flexible Scheduling
Employee Discount

Visa sponsorship

Not detected in the job text

Keywords

Bakery Operations
Baking
Order Packaging
Guest Experience
Customer Service
Team Leadership
Coaching
Task Delegation
Cash Management
Register Accountability
Deposits
Food Safety
Product Quality
Cleanliness
Speed Of Service
Food Safety Certification
Point-Of-Sale System
Kitchen Equipment
Evening Shifts
Late-Night Shifts
Weekend Shifts
Holiday Shifts

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