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Added 8 mins ago
TP
Student Associate - Maintenance
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Terrebonne, QC
- Full-time
products like transparent high barrier films, pouches, clamshells and trays, utilizing advanced technology to enhance product safety, visibility and environmental sustainability.
Added 8 mins ago
CT
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- Full-time
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Added 8 mins ago
IC
Shift Lead
Insomnia Cookies
Toronto, ON
- Part-time
…coaching teammates and keeping the bakery running smoothly, you'll lead by example every…
Added 8 mins ago
O
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- Full-time
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Solution Architect, Technology Transformation
Manulife
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- Full-time
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Senior Manager, Content Production, Learning Solutions
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Vancouver, BC
- Full-time
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Senior SAP Functional Solution Architect / Solution Lead
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Burnaby, BC
- $131,100 to $165,800 CAD / year
- Full-time
Lead fit-to-standard workshops, favouring SAP standard and clean-core principles over customization.
Added 9 mins ago
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Associate Store Manager - Halifax
Knix
Halifax, NS
- $63,200 to $70,200 CAD / year
- Full-time
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Added 22 mins ago
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Epic Certified Clinical & myChart Applications Analyst
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Mississauga, ON · Montreal, QC
- Full-time
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Added 22 mins ago
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Oshawa, ON
- Full-time
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Added 23 mins ago
Manager, Frontline Transformation
CONA Services
Brampton, ON
For more information about Coke Canada Bottling and our products, visit cokecanada.com/our-product.
Added 23 mins ago
Manager, Sales Initiatives
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Brampton, ON
For more information about Coke Canada Bottling and our products, visit cokecanada.com/our-product.
Added 23 mins ago
Manager, Sales Initiatives
CONA Services
Brampton, ON
For more information about Coke Canada Bottling and our products, visit cokecanada.com/our-product.
Added 23 mins ago
Manager, Frontline Transformation
CONA Services
Brampton, ON
For more information about Coke Canada Bottling and our products, visit cokecanada.com/our-product.
Added 23 mins ago
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Added 23 mins ago
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Added 23 mins ago
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Added 23 mins ago
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Packaging Specialist - Longueuil
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Added 23 mins ago
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Business Development Presentative
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- Use AI and lead generation tools (e.g., Apollo, Sales Navigator, LinkedIn) to find prospects and improve outreach
Added 23 mins ago
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Lead DevOps Engineer
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Business Lead
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Insomnia Cookies

Shift Lead

Toronto, ON, Canada

$19 CAD / hour · Internship

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Job details

Pay: $19 CAD / hour
Job type: Internship
Apply by: May 8, 2027
Experience: 1+ year of experience in retail, restaurant, hospitality, or another customer-focused environment
Posting language: English
Posted: Nov 9, 2026

Original job description

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 350 stores globally, an experiential, “sweet-easy” flagship concept, and large scale operations and delivery capabilities ... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!

At Insomnia Cookies, our Shift Leaders are the leaders in action. As the person leading the shift, you'll work side-by-side with your Cookie Crew to deliver warm, delicious cookies and an exceptional guest experience. From baking and packing orders to coaching teammates and keeping the bakery running smoothly, you'll lead by example every shift.

If you enjoy fast-paced environments, love working with people, and aren't afraid to roll up your sleeves, this is the role for you.

WHAT YOU'LL DO:
As the leader on duty, you will:

Lead bakery operations during your shift, ensuring an exceptional guest experience from start to finish.
Bake, package, and prepare orders while providing exceptional guest service.
Coach and motivate Cookie Crew members, providing direction, feedback, and support throughout the shift.
Prioritize and delegate tasks to keep operations running efficiently and meet guest demand.
Help maintain our standards for product quality, food safety, cleanliness, and speed of service.
Handle cash management, register accountability, and deposits.
Communicate important updates and partner with store leadership to keep the bakery operating at its best.
Jump in wherever needed to help your team succeed.

Qualifications

1+ year of experience in retail, restaurant, hospitality, or another customer-focused environment
Strong communication, organization, and problem-solving skills
Ability to thrive in a fast-paced, team-oriented environment
Positive attitude with a passion for delivering exceptional guest experiences
Must be 18 years of age or older
Ability to obtain any required food safety certifications applicable to the location
Ability to perform the essential functions of the position with or without reasonable accommodation.

Physical Requirements
This position regularly requires the ability to:

Stand and walk for extended periods of time (up to 8 hours per shift).
Frequently reach, bend, stoop, twist, kneel, and lift.
Lift, carry, push, and pull up to 30 pounds regularly.
Occasionally lift up to 50 pounds with assistance.
Use hands and fingers to handle bakery equipment, food products, and a point-of-sale system.
Work in environments with varying temperatures, including around ovens, freezers, and refrigeration units.
Safely operate kitchen equipment in accordance with company procedures.
Read order screens, recipes, and safety information.
Communicate effectively with guests and team members in a fast-paced environment.

Work Environment
This position works in a fast-paced bakery environment that includes frequent interaction with guests, exposure to heat from ovens, refrigerated storage areas, cleaning chemicals, and moderate noise levels. Evening, late-night, weekend, and holiday shifts are a regular part of the business.

Schedule Expectations
Our bakeries are busiest during evenings, late nights, weekends, and holidays. Team Members should have availability during these peak business hours. Scheduling needs vary by location.

Equal Employment Opportunity
Insomnia Cookies is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where everyone feels welcome. We consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local law.

Reasonable Accommodation
If you require a reasonable accommodation during any part of the application or hiring process, please let us know. We are committed to providing reasonable accommodations to qualified individuals with disabilities.

Additional Information
Employment with Insomnia Cookies is contingent upon successful completion of any background checks, employment verification, and other pre-employment requirements applicable to the position and permitted by law.

Ready to Join?
Whether this is your first job or your next step, we're looking for people who bring great energy, take pride in their work, and love making someone's day a little sweeter.

When you join Insomnia Cookies, you'll enjoy:

Competitive hourly pay
Early Wage Access (get paid the next day!)
Flexible scheduling
Employee discount (free cookies!)

This is more than a shift supervisor role - it's your opportunity to develop your leadership skills, make an impact every day, and grow your career with one of the fastest-growing bakery brands in the country. Many of our Assistant Managers and Store Managers began their journey as Shift Leaders.

If you're ready to lead a great team, delight guests, and help create warm moments one cookie at a time, we'd love to have you join the Insomnia Cookies family.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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More about this job

Responsibilities

Lead bakery operations during a shift, including baking and packaging orders, serving guests, and maintaining product quality, food safety, cleanliness, and service speed. Coach and direct team members, manage cash and deposits, prioritize tasks, and coordinate with store leadership.

Requirements

Applicants need at least one year of experience in retail, restaurant, hospitality, or another customer-focused environment, along with strong communication, organization, and problem-solving skills. Candidates must be at least 18, able to work in a fast-paced team environment, obtain any required local food safety certifications, and perform the role's physical duties with or without reasonable accommodation.

Skills

Bakery Operations
Customer Service
Team Leadership
Coaching
Task Delegation
Communication
Organization
Problem-Solving
Cash Management
Food Safety
Product Quality
Time Management
Point-Of-Sale Systems
Teamwork

Benefits

Competitive Hourly Pay
Early Wage Access
Flexible Scheduling
Employee Discount

Visa sponsorship

Not detected in the job text

Keywords

Bakery Operations
Baking
Order Packaging
Guest Experience
Customer Service
Team Leadership
Coaching
Task Delegation
Cash Management
Register Accountability
Deposits
Food Safety
Product Quality
Cleanliness
Speed Of Service
Food Safety Certification
Point-Of-Sale System
Kitchen Equipment
Evening Shifts
Late-Night Shifts
Weekend Shifts
Holiday Shifts

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