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Added 18 mins ago
Casino Kitchen Helper
Grey Eagle Resort & Casino
Calgary, AB
Full-time
Under the direction of the Executive Chef, Executive Sous Chef, Sous Chef or Supervisor the Casino Dishwasher is responsible for maintaining sanitary conditions within the food services…
Added 18 mins ago
Hotel 1st Cook (Food Truck)
Grey Eagle Resort & Casino
Calgary, AB
Full-time
Under the direction of the Executive Chef, Executive Sous Chef, Sous Chef or Supervisor, the Food Truck Handler / Cook is responsible for the safe operation, transportation, setup, food…
Added 18 mins ago
Casino Kitchen Helper - NIght Shift
Grey Eagle Resort & Casino
Calgary, AB
Full-time
Under the direction of the Executive Chef, Executive Sous Chef, Sous Chef or Supervisor the Casino Dishwasher is responsible for maintaining sanitary conditions within the food services…
Added 18 mins ago
Hotel 1st Cook Little Chief 1pm to 9:30 Pm
Grey Eagle Resort & Casino
Calgary, AB
Full-time
Under the direction of the Executive Chef, Executive Sous Chef, Sous Chef or Supervisor, the Food Truck Handler / Cook is responsible for the safe operation, transportation, setup, food…
Added 18 mins ago
Quality control supervisor - rubber and plastic products manufacturing
Durabuilt Windows & Doors
AB · Edmonton, AB
Full-time
Supervise, co-ordinate and schedule activities of production workers who operate processing machines and who fabricate, assemble, finish or inspect plastic or rubber parts and products
Added 1 hour ago
Cook / Housekeeper Casual
Compass Group Canada
Victoria, BC
Part-time
Prepare “mise en place” (setting in place of foods, garnishes, sauces, dishes, cutlery, etc) and other products as required for high volume production.
Added 2 hours ago
Landscape Architect I - Green Infrastructure Planning and Design
City of Vancouver
Vancouver, BC
Assists the supervisor and manager in the administration of the branch.
Added 3 hours ago
Electromechanic
Ideal Can
Saint-Apollinaire, QC
Full-time
Reporting to the Production Supervisor, the electromechanic is responsible for ensuring the proper operation of production equipment.
Added 4 hours ago
Mgr II, Tech Service Sup
Smurfit Westrock
Ajax, ON
Full-time
Job Title: Technical Services Supervisor Manager
Added 4 hours ago
The Tavern Collective - Culinary Supervisor (BOH)
Northland Properties
Calgary, AB
Previous culinary experience in a full-service restaurant or bar with strong culinary production skills
Added 4 hours ago
Mobile Maintenance Supervisor
Foran Mining Corporation
SK
Up to $134,400 CAD / year
Full-time
Eldorado Gold Saskatchewan (TSX:ELD) is seeking a Mobile Maintenance Supervisor to join our growing McIlvenna Bay team. This is a full-time position based at the McIlvenna Bay site working…
Added 6 hours ago
Production Planner
Coordinate Industries Ltd.
Oakville, ON
Full-time
Communicates production issues and risks to supervisor, and other internal parties
Added 7 hours ago
Food Service Worker Part Time
Compass Group Canada
Moncton, NB
Part-time
Utilize approved food recipes and production standards to ensure proper quality, serving temperatures and standard portion control. Notify cooks if food temperatures are not within…
Added 7 hours ago
Food Service Worker Part Time
Compass Group Canada
Hillsborough, NB
Part-time
Utilize approved food recipes and production standards to ensure proper quality, serving temperatures and standard portion control. Notify cooks if food temperatures are not within…
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Food Service Worker
Compass Group Canada
Saint John, NB
Full-time
Utilize approved food recipes and production standards to ensure proper quality, serving temperatures and standard portion control. Notify cooks if food temperatures are not within…
Added 7 hours ago
Food Service Supervisor Full Time
Compass Group Canada
Quispamsis, NB
Full-time
Supervise the production of menu items, ensure completion of cash readings, manage associates, schedule staff working hours, hire and train employees.
Added 7 hours ago
Food Service Worker Part Time
Compass Group Canada
Ottawa, ON · Kanata, ON
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Utilize approved food recipes and production standards to ensure proper quality, serving temperatures and standard portion control. Notify cooks if food temperatures are not within…
Added 7 hours ago
Food Service Worker
Compass Group Canada
Bowmanville, ON
Part-time
Utilize approved food recipes and production standards to ensure proper quality, serving temperatures and standard portion control. Notify cooks if food temperatures are not within…
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Food Service Worker Part Time
Compass Group Canada
Ottawa, ON
Part-time
Utilize approved food recipes and production standards to ensure proper quality, serving temperatures and standard portion control. Notify cooks if food temperatures are not within…
Added 7 hours ago
Food Service Worker Part Time
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Perth, ON
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Utilize approved food recipes and production standards to ensure proper quality, serving temperatures and standard portion control. Notify cooks if food temperatures are not within…
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Weaver
ANDRITZ AG
Kentville, NS
We are looking for motivated general labourers to join our production team in the weaving department.
Added 8 hours ago
K2 Mill Maintenance Supervisor
The Mosaic Company
Esterhazy, SK
Full-time
The Supervisor, Maintenance supervises and coordinates activities of maintenance in an industrial setting. Assists workers in troubleshooting equipment problems based on observations and…
Added 8 hours ago
Supervisor, Production
Vale
Canada
Full-time
We are currently seeking a Supervisor, Production to join our North Mine in Sudbury, Ontario.
Added 8 hours ago
Food Production Worker II - Nutrition and Food Services
Nova Scotia Health Authority
Hunts Point, NS
Internship
Responsible to and under the direction of the Food Service Supervisor, the Food Production Worker is responsible for performing routine assigned duties in meal preparation,…
Added 9 hours ago
Cook I (Drivers License Required)
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Minnedosa, MB
Full-time
Under the direction of the Nutrition Services Supervisor and/or Manager, the Cook I is responsible for performing the following activities according to related policies and procedures and…

Insomnia Cookies

Shift Leader

Hamilton, ON, Canada

Job type: Internship
Apply by: Mar 24, 2027
Posting language: English
Posted: Sep 25, 2026

Apply About employer

Applications open in a new tab.

Original job description

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 350 stores globally, an experiential, “sweet-easy” flagship concept, and large scale operations and delivery capabilities ... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!

Insomnia Cookies started as a big dream in a tiny university dorm room in the US city of Philadelphia, amongst a group of friends, up late, craving something sweet and delicious. With very limited takeout options available (this was back in 2003!), our founder, Seth, took matter into his own hands. Fast forward 20 years and so... many... cookies later, Insomnia Cookies has become a cult brand known for its rabid following of cookie lovers who crave warm, delicious delivery all day and late into the night. We’re now very excited to bring our late-night favourite to Ontario and we are actively interviewing candidates for the SHIFT LEAD role at our newly opening Hamilton, ON location We’re not just a cookie company – we’re a community of Insomniacs. We know our cookies are the most delicious around, but it’s our team members that make Insomnia Cookies an amazing place to be. Have a hunger to succeed? A passion for the sweeter things in life? Got big dreams and a ceaseless imagination? Then we want to get to know YOU! Check out some of our content vids to learn more! Who We Are! Insomnia Cookies Timeline Core Values SOME OUR SWEET SHIFT LEADER PERKS:

Flexible part-time work schedules
Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
Paid vacation and sick time off
Interactive training & mentorship
Pet insurance for your furry loved ones
Job stability with a rapidly growing and reputable company
Achievable growth/promotion opportunities
You get to work in a fun, exciting team environment
Employee discount and FREE cookies with every shift! WHAT WILL I DO AS A SHIFT LEADER?
Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
Support and work alongside the Cookie Crew
Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
Manage cash handling and deposits DESIRED SKILLS/EXPERIENCE:
At least 1 year of working experience in a customer service focused role
Point of Sale systems experience
Outstanding communication, time management, and people skills
Outgoing/friendly/patient demeanor
Detail focused and results-oriented
Ability to lead-by-example and motivate others
Ability to lift up to 40 lbs
Legally eligible to work in Canada
Must be 18 years or older to be employed

At Insomnia Cookies, our Shift Leaders are the leaders in action. As the person leading the shift, you'll work side-by-side with your Cookie Crew to deliver warm, delicious cookies and an exceptional guest experience. From baking and packing orders to coaching teammates and keeping the bakery running smoothly, you'll lead by example every shift.

If you enjoy fast-paced environments, love working with people, and aren't afraid to roll up your sleeves, this is the role for you.

WHAT YOU'LL DO:
As the leader on duty, you will:

Lead bakery operations during your shift, ensuring an exceptional guest experience from start to finish
Bake, package, and prepare orders while providing exceptional guest service
Coach and motivate Cookie Crew members, providing direction, feedback, and support throughout the shift
Prioritize and delegate tasks to keep operations running efficiently and meet guest demand
Help maintain our standards for product quality, food safety, cleanliness, and speed of service
Handle cash management, register accountability, and deposits
Communicate important updates and partner with store leadership to keep the bakery operating at its best
Jump in wherever needed to help your team succeed

Qualifications

1+ year of experience in retail, restaurant, hospitality, or another customer-focused environment
Strong communication, organization, and problem-solving skills
Ability to thrive in a fast-paced, team-oriented environment
Positive attitude with a passion for delivering exceptional guest experiences
Must be 18 years of age or older
Ability to obtain any required food safety certifications applicable to the location
Ability to perform the essential functions of the position with or without reasonable accommodation

Physical Requirements
This position regularly requires the ability to:

Stand and walk for extended periods of time (up to 8 hours per shift)
Frequently reach, bend, stoop, twist, kneel, and lift
Lift, carry, push, and pull up to 30 pounds regularly
Occasionally lift up to 50 pounds with assistance
Use hands and fingers to handle bakery equipment, food products, and a point-of-sale system
Work in environments with varying temperatures, including around ovens, freezers, and refrigeration units
Safely operate kitchen equipment in accordance with company procedures
Read order screens, recipes, and safety information
Communicate effectively with guests and team members in a fast-paced environment

Work Environment
This position works in a fast-paced bakery environment that includes frequent interaction with guests, exposure to heat from ovens, refrigerated storage areas, cleaning chemicals, and moderate noise levels. Evening, late-night, weekend, and holiday shifts are a regular part of the business.

Schedule Expectations
Our bakeries are busiest during evenings, late nights, weekends, and holidays. Team Members should have availability during these peak business hours. Scheduling needs vary by location.

Equal Employment Opportunity
Insomnia Cookies is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where everyone feels welcome. We consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local law.

Reasonable Accommodation
If you require a reasonable accommodation during any part of the application or hiring process, please let us know. We are committed to providing reasonable accommodations to qualified individuals with disabilities.

Additional Information
Employment with Insomnia Cookies is contingent upon successful completion of any background checks, employment verification, and other pre-employment requirements applicable to the position and permitted by law.

Ready to Join?
Whether this is your first job or your next step, we're looking for people who bring great energy, take pride in their work, and love making someone's day a little sweeter.

When you join Insomnia Cookies, you'll enjoy:

Competitive hourly pay
Early Wage Access (get paid the next day!)
Flexible scheduling
Employee discount (free cookies!)

This is more than a shift supervisor role - it's your opportunity to develop your leadership skills, make an impact every day, and grow your career with one of the fastest-growing bakery brands in the country. Many of our Assistant Managers and Store Managers began their journey as Shift Leaders.

If you're ready to lead a great team, delight guests, and help create warm moments one cookie at a time, we'd love to have you join the Insomnia Cookies family.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply About employer

More about this job

Responsibilities

Lead bakery operations during the shift, including baking, packaging orders, serving guests, delegating tasks, and coaching team members. Maintain product quality, food safety, cleanliness, service speed, cash accountability, and communication with store leadership.

Requirements

Applicants need at least one year of experience in a customer-focused role and strong communication, organization, and problem-solving skills. Candidates must be at least 18, able to work in a fast-paced team environment, meet the role’s physical requirements, and obtain any required local food safety certifications.

Skills

Customer Service
Shift Leadership
Team Coaching
Task Delegation
Bakery Operations
Baking
Cash Handling
Point-of-Sale Systems
Food Safety
Communication
Time Management
Organization
Problem-Solving
Inventory and Order Preparation
Cleaning and Sanitation
Team Motivation

Benefits

Flexible Scheduling
Pay-on-Demand
Paid Vacation
Paid Sick Time
Interactive Training
Mentorship
Pet Insurance
Job Stability
Growth and Promotion Opportunities
Employee Discount
Free Cookies During Shifts
Early Wage Access

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Shift Leadership
Bakery Operations
Baking
Order Packaging
Point-of-Sale Systems
Cash Management
Register Accountability
Cash Deposits
Food Safety
Food Handling
Product Quality
Cleanliness
Speed of Service
Team Coaching
Task Delegation
Guest Experience
Kitchen Equipment
Food Safety Certification
Evening Shifts
Late-Night Shifts
Weekend Shifts
Holiday Shifts

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