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Added 5 mins ago
Assistant Manager - Food and Beverage
Waldorf Astoria Kuwait
Mississauga, ON
Full-time
As an Assistant Food & Beverage Manager, you will help lead outlet operations while supporting banquet operations when needed. You will assist with daily service execution, Team Member…
Added 35 mins ago
Part-time Dual Surveillance Supervisor - Brantford Casino
Great Canadian Entertainment
Brantford, ON
Part-time
The ability to obtain registration as a category 1 Gaming Assistant (license) with the Alcohol and Gaming Commission of Ontario
Added 50 mins ago
Assistant Chef Manager
Farm Boy Inc.
Collingwood, ON
From $21.5 CAD / hour
Full-time
Added 1 hour ago
Housekeeping Manager
Fairmont Hotels & Resorts
ON · York, ON
Full-time
Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.
Added 1 hour ago
Assistant Chef Manager
Farm Boy Inc.
Collingwood, ON
$21.5 CAD / hour
Full-time
Added 1 hour ago
Assistant Executive Housekeeper
Holiday Inn Kingston Waterfront
Kingston, ON · Greater Kingston, Canada Area
Full-time
…Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and…
Added 1 hour ago
Assistant Kitchen Manager
Boston Pizza
AB · Edmonton, AB
Full-time
Assistant Kitchen Managers at Canada's leading casual dining restaurant, Boston Pizza, oversee the daily operations of the kitchen, including the training, development and performance…
Added 1 hour ago
Assistant Kitchen Manager
Boston Pizza
Lethbridge, AB
Full-time
Assistant Kitchen Managers at Canada's leading casual dining restaurant, Boston Pizza, oversee the daily operations of the kitchen, including the training, development and performance…
Added 2 hours ago
Access and Events Assistant
Mount Allison University
Sackville, NB
Full-time
The Access and Events Assistant works closely with the full-time staff of the Owens Art Gallery and plays a vital role supporting access initiatives and public events at the Gallery. This…
Added 2 hours ago
Inventory Clerk
IIQAF
Windsor, ON
$45,000 to $52,000 CAD / year
Full-time
…warehouse operations, receiving, and supply activities within the hospitality industry in Ontario. The Inventory Clerk will maintain accurate inventory records, receive and inspect incoming…
Added 2 hours ago
Office Administrative Assistant
Stelumar Advanced Manufacturing Inc.
Canada
Full-time
…rental, affordable and workforce housing, student housing, hospitality, healthcare-related housing, and institutional developments. Together, Stelumar is delivering housing people are proud…
Added 2 hours ago
Financial Services Representative (BCGEU) - Newton
Vancity
Surrey, BC
Part-time
This is a Part-Time, Permanent role based at our Newton Community Branch (Branch 27) and will report directly to the Assistant Branch Manager.
Added 2 hours ago
Financial Services Representative - Blundell Centre (6-Month Contract)
Vancity
Richmond, BC
Full-time
This is a Full-time, Temporary role based at our Blundell Centre Community Branch (Branch 88) and will report directly to the Assistant Branch Manager.
Added 2 hours ago
House Assistant
Charles MacPherson Associates
BC · West Vancouver, British Columbia
Full-time
Seeking a House Assistant for a residence located in West Vancouver. The successful candidate will ensure the household operates efficiently by overseeing family schedules and…
Added 3 hours ago
Administrative Assistant
CBCL Limited
St. John's, NL
Our St. John’s office is looking for a proactive, digitally confident and people-focused Administrative Assistant to serve as the operational backbone of our office and municipal…
Added 3 hours ago
Assistant Manager - F&B Operations
Marriott
Toronto, ON
Full-time
2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the…
Added 3 hours ago
Dishwasher
Shannex Incorporated
Truro, NS
Full-time
We are searching for a Kitchen Assistant (Dishwasher) to join our Parkland Truro team based in Truro, Nova Scotia.
Added 3 hours ago
Financial Services Representative (BCGEU) - Newton
Vancity
Surrey, BC
Part-time
This is a Part-Time, Permanent role based at our Newton Community Branch (Branch 27) and will report directly to the Assistant Branch Manager.
Added 3 hours ago
Financial Services Representative - Blundell Centre (6-Month Contract)
Vancity
Richmond, BC
Full-time
This is a Full-time, Temporary role based at our Blundell Centre Community Branch (Branch 88) and will report directly to the Assistant Branch Manager.
Added 3 hours ago
Match Restaurant General Manager
Playtime Casino
Wasaga Beach, ON
Full-time
If you love the buzz of the dining room and helping to run a talented team of hospitality pros, the Match Restaurant General Manager is the career choice for you. As an integral part of the…
Added 3 hours ago
Housekeeping Manager
AccorHotel
Toronto, ON
Full-time
Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.
Added 4 hours ago
Guest Services Representative
Westmont Hospitality Group
London, ON
Part-time
Reports any unusual occurrences or requests to the manager or assistant manager.
Added 5 hours ago
Part-time Dual Surveillance Supervisor (16 month contract- Brantford Casino
Great Canadian Entertainment
Brantford, ON
Part-time
The ability to obtain registration as a category 1 Gaming Assistant (license) with the Alcohol and Gaming Commission of Ontario
Added 5 hours ago
Housekeeper - Private Residence
Westerkirk
Victoria, BC
Seeking an experienced House Assistant for a semi-formal residence located in Victoria, BC. The successful applicant will work closely with the Household Manager in supporting the seamless…
Added 6 hours ago
Event representative
Hype Events
Toronto, ON · Greater Toronto Area, Canada
$41,000 to $45,000 CAD / year
Full-time
As an Event Assistant, you’ll play an important role in bringing promotional events to life.

Insomnia Cookies

Shift Leader

Hamilton, ON, Canada

Pay: $19 - $19 an hour
Job type: Part-time
Experience: 1+ year of experience in retail, restaurant, hospitality, or another customer-focused environment
Posting language: English
Posted: Sep 25, 2026

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Original job description

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 350 stores globally, an experiential, “sweet-easy” flagship concept, and large scale operations and delivery capabilities ... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!

At Insomnia Cookies, our Shift Leaders are the leaders in action. As the person leading the shift, you'll work side-by-side with your Cookie Crew to deliver warm, delicious cookies and an exceptional guest experience. From baking and packing orders to coaching teammates and keeping the bakery running smoothly, you'll lead by example every shift.

If you enjoy fast-paced environments, love working with people, and aren't afraid to roll up your sleeves, this is the role for you.

WHAT YOU'LL DO:

As the leader on duty, you will:

Lead bakery operations during your shift, ensuring an exceptional guest experience from start to finish.
Bake, package, and prepare orders while providing exceptional guest service.
Coach and motivate Cookie Crew members, providing direction, feedback, and support throughout the shift.
Prioritize and delegate tasks to keep operations running efficiently and meet guest demand.
Help maintain our standards for product quality, food safety, cleanliness, and speed of service.
Handle cash management, register accountability, and deposits.
Communicate important updates and partner with store leadership to keep the bakery operating at its best.
Jump in wherever needed to help your team succeed.

QUALIFICATIONS

1+ year of experience in retail, restaurant, hospitality, or another customer-focused environment
Strong communication, organization, and problem-solving skills
Ability to thrive in a fast-paced, team-oriented environment
Positive attitude with a passion for delivering exceptional guest experiences
Must be 18 years of age or older
Ability to obtain any required food safety certifications applicable to the location
Ability to perform the essential functions of the position with or without reasonable accommodation.

Physical Requirements

This position regularly requires the ability to:

Stand and walk for extended periods of time (up to 8 hours per shift).
Frequently reach, bend, stoop, twist, kneel, and lift.
Lift, carry, push, and pull up to 30 pounds regularly.
Occasionally lift up to 50 pounds with assistance.
Use hands and fingers to handle bakery equipment, food products, and a point-of-sale system.
Work in environments with varying temperatures, including around ovens, freezers, and refrigeration units.
Safely operate kitchen equipment in accordance with company procedures.
Read order screens, recipes, and safety information.
Communicate effectively with guests and team members in a fast-paced environment.

Work Environment

This position works in a fast-paced bakery environment that includes frequent interaction with guests, exposure to heat from ovens, refrigerated storage areas, cleaning chemicals, and moderate noise levels. Evening, late-night, weekend, and holiday shifts are a regular part of the business.

Schedule Expectations

Our bakeries are busiest during evenings, late nights, weekends, and holidays. Team Members should have availability during these peak business hours. Scheduling needs vary by location.

$19 - $19 an hour

Equal Employment Opportunity

Insomnia Cookies is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where everyone feels welcome. We consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local law.

Reasonable Accommodation

If you require a reasonable accommodation during any part of the application or hiring process, please let us know. We are committed to providing reasonable accommodations to qualified individuals with disabilities.

Additional Information

Employment with Insomnia Cookies is contingent upon successful completion of any background checks, employment verification, and other pre-employment requirements applicable to the position and permitted by law.

Ready to Join?

Whether this is your first job or your next step, we're looking for people who bring great energy, take pride in their work, and love making someone's day a little sweeter.

When you join Insomnia Cookies, you'll enjoy:

Competitive hourly pay
Early Wage Access (get paid the next day!)
Flexible scheduling
Employee discount (free cookies!)

This is more than a shift supervisor role - it's your opportunity to develop your leadership skills, make an impact every day, and grow your career with one of the fastest-growing bakery brands in the country. Many of our Assistant Managers and Store Managers began their journey as Shift Leaders.

If you're ready to lead a great team, delight guests, and help create warm moments one cookie at a time, we'd love to have you join the Insomnia Cookies family.

Apply About employer

More about this job

Responsibilities

The Shift Leader is responsible for managing bakery operations, including baking, packing orders, and ensuring high-quality guest service. They also coach and motivate the Cookie Crew while maintaining standards for cleanliness, food safety, and efficiency.

Requirements

Candidates must have at least one year of experience in retail, restaurant, or hospitality environments and possess strong communication and problem-solving skills. Applicants must be 18 years of age or older and able to perform physical tasks such as standing for extended periods and lifting up to 50 pounds.

Skills

Bakery operations
Customer service
Team leadership
Coaching
Cash management
Food safety
Communication
Organization
Problem-solving
Point-of-sale system
Inventory management
Time management

Benefits

Competitive hourly pay
Early wage access
Flexible scheduling
Employee discount

Visa sponsorship

Not detected in the job text

Keywords

Bakery
Retail
Hospitality
Food safety
Point-of-sale
Cash management
Team leadership
Customer experience
Operations management
Inventory control
Fast-paced environment
Scheduling
Kitchen equipment
Product quality

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