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Insomnia Cookies

Shift Leader

Kingston, ON, Canada

Job type: Full-time
Apply by: Feb 13, 2027

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At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

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Responsibilities

The Shift Leader manages daily bakery operations, ensuring high-quality product delivery and an exceptional guest experience. They are responsible for coaching the Cookie Crew, delegating tasks, and overseeing cash management and deposits.

Requirements

Candidates must be at least 18 years old with over one year of experience in a customer-focused environment. Physical ability to stand for long periods and lift up to 50 pounds is required.

Experience

2 to 5 years

Working hours

40 hours per week

Work arrangement

On-site

Skills

Customer Service
Point Of Sale Systems
Communication
Time Management
People Skills
Leadership
Cash Handling
Team Motivation
Problem Solving
Organization
Food Safety
Task Delegation

Benefits

Pay-on-Demand
Paid vacation
Paid sick time off
Interactive training & mentorship
Pet insurance
Employee discount
Free cookies with every shift

Visa sponsorship

Not detected in the job text

Keywords

Bakery Operations
Retail
Hospitality
Food Safety Certifications
POS Systems
Cash Management
Team Leadership
Guest Experience
Inventory Management
Shift Supervision
Fast-paced Environment
Production Efficiency

Original job description

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 350 stores globally, an experiential, “sweet-easy” flagship concept, and large scale operations and delivery capabilities ... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!

Insomnia Cookies started as a big dream in a tiny university dorm room in the US city of Philadelphia, amongst a group of friends, up late, craving something sweet and delicious. With very limited takeout options available (this was back in 2003!), our founder, Seth, took matter into his own hands. Fast forward 20 years and so... many... cookies later, Insomnia Cookies has become a cult brand known for its rabid following of cookie lovers who crave warm, delicious delivery all day and late into the night. We’re now very excited to bring our late-night favorites to Ontario and we are actively interviewing candidates for the SHIFT LEAD role at our Canadian flagship store adjacent to Queens University! We’re not just a cookie company – we’re a community of Insomniacs. We know our cookies are the most delicious around, but it’s our team members that make Insomnia Cookies an amazing place to be. Have a hunger to succeed? A passion for the sweeter things in life? Got big dreams and a ceaseless imagination? Then we want to get to know YOU! Check out some of our content vids to learn more! Who We Are! Insomnia Cookies Timeline Core Values SOME OUR SWEET SHIFT LEADER PERKS:

Flexible part-time work schedules
Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
Paid vacation and sick time off
Interactive training & mentorship
Pet insurance for your furry loved ones
Job stability with a rapidly growing and reputable company
Achievable growth/promotion opportunities
You get to work in a fun, exciting team environment
Employee discount and FREE cookies with every shift! WHAT WILL I DO AS A SHIFT LEADER?
Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
Support and work alongside the Cookie Crew
Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
Manage cash handling and deposits DESIRED SKILLS/EXPERIENCE:
At least 1 year of working experience in a customer service focused role
Point of Sale systems experience
Outstanding communication, time management, and people skills
Outgoing/friendly/patient demeanor
Detail focused and results-oriented
Ability to lead-by-example and motivate others
Ability to lift up to 40 lbs
Legally eligible to work in the United States
Must be 18 years or older to be employed

At Insomnia Cookies, our Shift Leaders are the leaders in action. As the person leading the shift, you'll work side-by-side with your Cookie Crew to deliver warm, delicious cookies and an exceptional guest experience. From baking and packing orders to coaching teammates and keeping the bakery running smoothly, you'll lead by example every shift.

If you enjoy fast-paced environments, love working with people, and aren't afraid to roll up your sleeves, this is the role for you.

WHAT YOU'LL DO:
As the leader on duty, you will:

Lead bakery operations during your shift, ensuring an exceptional guest experience from start to finish
Bake, package, and prepare orders while providing exceptional guest service
Coach and motivate Cookie Crew members, providing direction, feedback, and support throughout the shift
Prioritize and delegate tasks to keep operations running efficiently and meet guest demand
Help maintain our standards for product quality, food safety, cleanliness, and speed of service
Handle cash management, register accountability, and deposits
Communicate important updates and partner with store leadership to keep the bakery operating at its best
Jump in wherever needed to help your team succeed

Qualifications

1+ year of experience in retail, restaurant, hospitality, or another customer-focused environment
Strong communication, organization, and problem-solving skills
Ability to thrive in a fast-paced, team-oriented environment
Positive attitude with a passion for delivering exceptional guest experiences
Must be 18 years of age or older
Ability to obtain any required food safety certifications applicable to the location
Ability to perform the essential functions of the position with or without reasonable accommodation

Physical Requirements
This position regularly requires the ability to:

Stand and walk for extended periods of time (up to 8 hours per shift)
Frequently reach, bend, stoop, twist, kneel, and lift
Lift, carry, push, and pull up to 30 pounds regularly
Occasionally lift up to 50 pounds with assistance
Use hands and fingers to handle bakery equipment, food products, and a point-of-sale system
Work in environments with varying temperatures, including around ovens, freezers, and refrigeration units
Safely operate kitchen equipment in accordance with company procedures
Read order screens, recipes, and safety information
Communicate effectively with guests and team members in a fast-paced environment

Work Environment
This position works in a fast-paced bakery environment that includes frequent interaction with guests, exposure to heat from ovens, refrigerated storage areas, cleaning chemicals, and moderate noise levels. Evening, late-night, weekend, and holiday shifts are a regular part of the business.

Schedule Expectations
Our bakeries are busiest during evenings, late nights, weekends, and holidays. Team Members should have availability during these peak business hours. Scheduling needs vary by location.

Equal Employment Opportunity
Insomnia Cookies is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where everyone feels welcome. We consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local law.

Reasonable Accommodation
If you require a reasonable accommodation during any part of the application or hiring process, please let us know. We are committed to providing reasonable accommodations to qualified individuals with disabilities.

Additional Information
Employment with Insomnia Cookies is contingent upon successful completion of any background checks, employment verification, and other pre-employment requirements applicable to the position and permitted by law.

Ready to Join?
Whether this is your first job or your next step, we're looking for people who bring great energy, take pride in their work, and love making someone's day a little sweeter.

When you join Insomnia Cookies, you'll enjoy:

Competitive hourly pay
Early Wage Access (get paid the next day!)
Flexible scheduling
Employee discount (free cookies!)

This is more than a shift supervisor role - it's your opportunity to develop your leadership skills, make an impact every day, and grow your career with one of the fastest-growing bakery brands in the country. Many of our Assistant Managers and Store Managers began their journey as Shift Leaders.

If you're ready to lead a great team, delight guests, and help create warm moments one cookie at a time, we'd love to have you join the Insomnia Cookies family.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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