Customer Service Representative

Company Description Inspire Evolution is committed to empowering positive change by supporting nonprofits in achieving their missions. The organization provides innovative fundraising solutions that help nonprofits increase their impact and better serve communities. By partnering with mission-driven organizations, Inspire Evolution focuses on elevating their work and amplifying their reach. Team members contribute to creating a better world by enabling sustainable, effective fundraising and long-term growth for nonprofit partners.

Role Description This full-time, on-site Customer Service Representative role is based in Edmonton, AB. The Customer Service Representative will respond to inquiries from nonprofit partners and donors via in-person interactions, providing clear, accurate information about fundraising solutions and services. Day-to-day responsibilities include resolving issues, processing requests, documenting interactions, and ensuring that each contact is handled promptly and professionally. The role also involves collaborating with internal teams to improve processes, supporting campaign activities, and following up with stakeholders to maintain strong, ongoing relationships. Success in this position requires consistent attention to detail, a service-oriented mindset, and the ability to work effectively in a dynamic, mission-driven environment.

Qualifications

• Demonstrated experience in customer-facing roles, such as Customer Service Representatives and Customer Support positions.
• Ability to maintain high levels of Customer Satisfaction through attentive service and effective problem resolution.
• Strong background in Customer Service practices and standards, including call handling and issue escalation.
• Experience enhancing Customer Experience by delivering clear communication and empathetic support.
• Excellent verbal and written communication skills, with active listening and conflict-resolution abilities.
• Strong organizational skills, attention to detail, and proficiency with basic computer applications and CRM tools.
• Ability to work on-site in Edmonton, AB, in a collaborative team environment and adapt to changing priorities.
• Previous experience in nonprofit, fundraising, or mission-driven organizations is an asset.