Jobs in Canada

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Added 2 mins ago
EN
Salumi and Formaggi Manager (Deli Manager, Full-Time) - Eataly Yorkville
Eataly North America
Toronto, ON
- $65,000 to $70,000 CAD / year
- Full-time
Must hold a valid Food Handlers Certification
Added 2 mins ago
Customer Care Representative-Terrace, BC
Sonova AG
Fredericton, NB · Terrace, ON
…retail clinic environment? Are you passionate about providing customer service that exceeds…
Added 2 mins ago
PV
Sales Associate
Pet Valu
Ottawa, ON
- Part-time
Previous retail or customer service experience
Added 2 mins ago
TC
Regional Used Equipment Sales & Acquisition Manager
Toromont Cat
Concord, ON
- Full-time
…record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around…
Added 2 mins ago
TB
Sales Associate-Temporary
Tommy Bahama
BC · West Vancouver,BC - Village at Park Royal Retail
- Part-time
…knowledge on latest designs and provide guest with world class…
Added 2 mins ago
HP
Coordinator Office Services
Hammond Power Solutions
Guelph, ON
- Full-time
Strong customer service skills and a professional, welcoming communication style.
Added 2 mins ago
TB
Sales Associate-Temporary
Tommy Bahama
BC · West Vancouver,BC - Village at Park Royal Retail
- Part-time
…knowledge on latest designs and provide guest with world class…
Added 2 mins ago
SG
Client Account Manager, BPO & Contact Centre
SinglePoint Group International Inc
Toronto, ON
- Full-time
Own client relationships and help deliver stronger service.
Added 2 mins ago
GC
General Help Full Time
Group Compass Ltee
Toronto, ON
- Full-time
Serve customers in a friendly, efficient manner following outlined steps of service.
Added 16 mins ago
U
Customer Experience Specialist (Bilingual-Co-op)
USG
Oakville, ON
- Other
Customer Service is the Hub of CGC, working together with many departments to offer exceptional experience for our customers. Our customers are at the heart of everything we do.
Added 16 mins ago
U
Customer Experience Specialist (Co-op)
USG
Oakville, ON
- Other
Customer Service is the Hub of CGC, working together with many departments to offer exceptional experience for our customers. Our customers are at the heart of everything we do.
Added 17 mins ago
PT
Certified Library Technician; Half-time (#074-RM)
Pembina Trails School Division
Winnipeg, MB
- Part-time
Added 17 mins ago
AC
Parts Coordinator - Aviva AutoCare Centre
Aviva Canada
Toronto, ON
- Full-time
Establish and maintain good customer service relationships and exceed their expectations
Added 17 mins ago
AT
Customer Success & Implementation Specialist
Armour Transportation Systems
Moncton, NB
- Full-time
Customer-focused mindset with a passion for delivering exceptional service
Added 17 mins ago
H
Client Success Manager
Haystack
Canada
- $90,000 to $120,000 CAD / year
- Full-time
Ensure excellent customer satisfaction in every interaction.
Added 17 mins ago
AC
AVP, Corporate Partnershios
Aviva Canada
Toronto, ON
- Full-time
Acts as a conduit between Aviva and our partners to drive the plan for service and customer in the partnership.
Added 17 mins ago
AT
Dispatcher
Armour Transportation Systems
Hanwell, NB
- Full-time
Added 17 mins ago
Y
Technical Lead (Contact Center/Amazon Connect)
Yochana
Toronto, ON
- Contract
· Drive improvements across customer experience, self-service containment, agent productivity, and operational efficiency.
Added 17 mins ago
AT
Highway Driver
Armour Transportation Systems
Hanwell, NB
- Full-time
If you’re a motivated Class 1 driver looking for a stable day shift opportunity with a respected company, we’d love to hear from you
Added 17 mins ago
CC
RQ11860 - Database Administrator - Senior
CCI- Computer Consultants International, Inc.
Toronto, ON
- Full-time
Must Have Experience:
Added 17 mins ago
SG
Customer Care Representative-Terrace, BC
Sonova Group
Terrace, BC
- Internship
…retail clinic environment? Are you passionate about providing customer service that exceeds…
Added 17 mins ago
AC
R3, Systems Training Specialist - Initiative & Opportunity
Algonquin College of Applied Arts and Technology
Ottawa, ON
- Full-time
Added 17 mins ago
FA
Supply Chain Administrator
FTAI Aviation
Montreal, QC
- Full-time
1+ years of administrative, coordination, customer service, or data entry experience, ideally in supply chain, purchasing, logistics, or a similar operational environment.
Added 17 mins ago
A
Sales Excellence and Planning Manager
Altis
Toronto, ON
- $150,000 to $160,000 CAD / year
- Full-time
Our client, a leading organization in the financial services industry, is seeking an experienced Manager, Client Service and Fund Operations Transformation to support day-to-day operations…
Added 17 mins ago
B
Operations Manager
BGIS
North Bay, ON
- Full-time
The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and…

Instacart

Senior IT Support Specialist

Canada

$91,000 - $96,000 CAD

Apply on instacart.careers About employer

Applications open in a new tab.

Job details

Pay: $91,000 - $96,000 CAD
Work location: This is a hybrid role with a set schedule for days in the office, working alongside a collaborative team of technicians, Corporate Engineering, and HR
Posting language: English
Posted: Nov 11, 2026

Original job description

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work - whether it’s from home, an office, or your favorite coffee shop - while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

Instacart is looking for a Senior IT Support Specialist to join its IT Support team in Toronto or New York City. This person is the go-to technical partner for Instacart employees, resolving issues through the ticketing system and in person, and helping every teammate get back to work quickly and feel supported. This is a hybrid role with a set schedule for days in the office, working alongside a collaborative team of technicians, Corporate Engineering, and HR. It's a great opportunity to work with modern tooling, grow your skills, and have a real impact on the employee experience at Instacart.

About the Job

Resolve 70+ support tickets a week for Instacart employees through our ticketing system and in-person support, while keeping CSAT high.
Reach full independence within 90 days: self-resolve with minimal escalations, escalate efficiently when needed, and handle on-call responsibilities.
Support and administer core systems including Okta, Jira, Google Workspace, Slack, Jamf, Conductor One, and 1Password, and troubleshoot macOS, Windows, and ChromeOS.
Be a point of contact for your office, partnering with IT Support peers, Corporate Engineering, and HR.
Assist with onboarding new hires, including hardware deployment, equipment setup, and SaaS app access through our SSO tool.
Keep office AV equipment, including Zoom-enabled conference rooms, working properly.
Own or contribute to IT projects that help us maintain and scale our environment, and keep our knowledge base and documentation up to date.
Participate in a rotating on-call schedule for weekend P0 support.
Work a Monday to Friday 9am to 6pm local-time schedule, in the office 2 to 3 days a week as business needs require (currently 2).

About You

Minimum Qualifications

3+ years of relevant IT support experience.
3+ years supporting macOS, Windows, and ChromeOS.
3+ years of hands-on experience with Google Workspace.
Hands-on administration experience with Okta, Jira, and Slack.
Working knowledge of AV systems, including Zoom.
Comfortable with a rotating weekend on-call schedule for P0 support.
Ability to occasionally lift 40 lbs.
Able to work in our Toronto office 2-3 days a week.

Preferred Qualifications

Hands-on experience with Jamf, Conductor One, and 1Password.
Experience at a tech company or startup of 1,000+ employees.
At least a year in a customer-facing role, such as Apple retail.
A track record of strong CSAT scores and high ticket volume.
You are inclined to Google things you don't know before asking someone.
You have a friendly personality and love to teach others.

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.

For Canadian based candidates, the base pay ranges for a successful candidate are listed below.

CAN

$91,000 - $96,000 CAD

Apply on instacart.careers About employer

More about this job

Responsibilities

The Senior IT Support Specialist will resolve technical support tickets for employees through both ticketing systems and in-person interactions. They will also manage core IT systems, assist with hardware onboarding, and maintain office AV equipment.

Requirements

Candidates must have at least 3 years of relevant IT support experience, including proficiency with macOS, Windows, ChromeOS, and Google Workspace. Strong administration skills in tools like Okta, Jira, and Slack are required, along with the ability to work in a hybrid office environment.

Skills

IT Support
MacOS
Windows
ChromeOS
Google Workspace
Okta
Jira
Slack
Jamf
Conductor One
1Password
AV Systems
Zoom
Hardware Deployment
Technical Troubleshooting
Customer Service

Benefits

Equity grant
Annual refresh grants
Flexible work policy

Visa sponsorship

Not detected in the job text

Keywords

IT Support
MacOS
Windows
ChromeOS
Google Workspace
Okta
Jira
Slack
Jamf
Conductor One
1Password
AV Systems
Zoom
Hardware Deployment
SaaS
SSO
Technical Support
Customer Satisfaction
On-call
Corporate Engineering
Ticketing System
Hybrid Work
Documentation
Project Management
Onboarding
IT Infrastructure
System Administration
Tech Support
Troubleshooting
Desktop Support

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Work requirements

Jobs in Canada