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Added 9 mins ago
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SENIOR BUSINESS ADVISOR - TECHNOLOGY AND OPERATIONS
BDC
Montreal, QC
- Full-time
…entrepreneurs. This advisory role helps SMEs adopt, select, implement, and optimize digital technologies, enterprise systems, and operational practices. The position leads consulting…
Added 9 mins ago
Director, Senior Product Manager, Global Capital Markets (GCM) Transformation - Toronto, ON
Scotiabank
Toronto, ON
The Senior Product Manager is accountable for the strategy, roadmap, and success of a significant Capital Markets product or complex business capability. The role partners with business,…
Added 9 mins ago
Senior Production Designer
BIMM
Toronto, ON
We are creative realists, which means our ideas and solutions are grounded in the realities of our clients’ business. We believe big ideas are nothing without big results (and flawless…
Added 10 mins ago
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Senior Production Designer
BIMM
Toronto, ON
- Full-time
We are creative realists, which means our ideas and solutions are grounded in the realities of our clients’ business. We believe big ideas are nothing without big results (and flawless…
Added 24 mins ago
Financial Analyst
ATS Automation
Cambridge, ON
…history, we are helping advance the future with our factory-wide automation solutions. Within Life Sciences Systems, what we do matters – we custom design, build and service critical…
Added 40 mins ago
IT Infrastructure Systems Specialist
Human Resources Department - NRT Technology Corp.
Toronto, ON
Artificial Intelligence and Automation: Apply intermediate AI proficiency to systems analysis, troubleshooting, log analysis, technical documentation and workflow automation. Develop and…
Added 40 mins ago
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Braze Architect
EXL
Canada
- Full-time
EXL is a global data analytics and digital operations and solutions company. We partner with clients to improve business outcomes and unlock growth, combining deep domain expertise,…
Added 40 mins ago
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Test Engineer
ORBCOMM
Ottawa, ON
- $75,000 to $95,000 CAD / year
- Full-time
…we're looking for a hands-on Test Engineer to design, develop, and support automated test solutions used throughout product development, validation, and…
Added 40 mins ago
DI
Controls Specialist
DuroByte Inc.
Windsor, ON
- $70,000 to $100,000 CAD / year
- Full-time
Our mission is to combine advanced technology with customized engineering solutions to improve performance, functionality, and productivity. We deliver complete automation solutions, from…
Added 55 mins ago
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Software Development Lead
Turner Fleischer
Toronto, ON
- Full-time
Lead the design, development, deployment, and ongoing support of custom software applications, digital tools, and automation solutions.
Added 55 mins ago
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Manager, Investment Financial Planning & Analysis and Data Analytics
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
- $86,000 to $131,000 CAD / year
- Full-time
You will also serve as FP&A’s go-to resource for Power BI, analytics and automation. You will support and enhance existing reporting solutions, expand how the team uses technology for…
Added 55 mins ago
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Forward Deployed Solutions Lead
Accenture
Calgary, AB · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
…story. We’re also the world’s largest team of data scientists and experts in machine learning and AI. A great day for us Solving big problems using the latest tech, serious brain power, and…
Added 1 hour ago
TO
Specialist, Cybersecurity and Resilience
Town of Caledon
Caledon, ON
- Full-time
Design, Implement and support technical cybersecurity solutions.
Added 1 hour ago
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Software Engineer II (SDET)
TD
Toronto, ON
- Full-time
Develop new solutions as required for engineering programs and projects within assigned area
Added 1 hour ago
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Manager, Customer Care Team - EN 936
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $112,006 to $149,341 CAD / year
- Full-time
- Remote
…financial Crown corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve…
Added 1 hour ago
ED
Manager, Customer Care Team - EN 936
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $112,006 to $149,341 CAD / year
- Full-time
- Remote
…financial Crown corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve…
Added 1 hour ago
ED
Manager, Customer Care Team - EN 936
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $112,006 to $149,341 CAD / year
- Full-time
- Remote
…financial Crown corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve…
Added 1 hour ago
ES
AI security research engineer
Epsilon Solutions Ltd.
Toronto, ON
- Contract
Develop and integrate agents, LLMs, APIs, security tools, automation, and test environments.
Added 1 hour ago
AA
Backend Software Developer
ATS Automation
Cambridge, ON
- $36.54 to $50.24 CAD / hour
…history, we are helping advance the future with our factory-wide automation solutions. Within Life Sciences Systems, what we do matters – we custom design, build and service critical…
Added 1 hour ago
API Lead Architect
Capgemini
Mississauga, ON
Implement CI/CD, Infrastructure as Code, monitoring, logging, tracing, and automation.
Added 1 hour ago
TA
CRM specialist (Temporary - 9 Months)
Transat AT
Montreal, QC
- Full-time
Excellent proficiency with MS Office (Word, Excel, Outlook, Teams) and demonstrated ease with collaborative digital tools and AI solutions (e.g., Copilot). Ability to quickly learn and…
Added 1 hour ago
Senior Data Reporting Analyst
Equitable
Waterloo, ON
As a Senior Data Reporting Analyst at Equitable, you will play a crucial role in designing, developing, and maintaining data & reporting assets. Your work will directly support our…
Added 1 hour ago
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Senior Software Developer / Développeur(-euse), logiciel senior
Vention
Montreal, QC
- Full-time
Collaborate cross-functionally with product and other engineering teams to deliver cohesive, end-to-end solutions.
Added 1 hour ago
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Développeur(euse) web front-end senior / Senior Front-End Web Developer
Genetec
Brossard, QC
- Full-time
…UX, des développeurs et des équipes produit afin de créer des solutions d'interface utilisateur réutilisables qui améliorent la cohérence, l'accessibilité, les performances et la…
Added 1 hour ago
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Développeur(euse) web front-end senior / Senior Front-End Web Developer
Genetec
Montreal, QC
- Full-time
…UX, des développeurs et des équipes produit afin de créer des solutions d'interface utilisateur réutilisables qui améliorent la cohérence, l'accessibilité, les performances et la…

Insurance Corporation of British Columbia

Developer

North Vancouver, BC, Canada

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Job details

Apply by: Nov 12, 2026
Posting language: English
Posted: Oct 16, 2026

Original job description

We welcome applications from all qualified job seekers. Should you require any accommodations, including alternative interview formats, assistance with online assessments, or an ASL interpreter, throughout the application or hiring process, please email your request to accessibility_services@icbc.com – we are committed to ensuring an accessible experience for all candidates.

At ICBC, we strive to build diverse teams which reflect the communities we serve. To support this, we’ve created two talent communities for Indigenous Peoples and People with Disabilities. By joining one of these communities, you’ll connect with our recruitment team who will guide you through the application process and help you explore opportunities at ICBC. Of course, you’re welcome to apply for jobs at ICBC whether or not you join a talent community.

We look forward to hearing from you!

This position is responsible for the design, configuration, development, integration, deployment, and sustainment of Contact Centre technologies for Genesys Pure Cloud Solution. The focus is primarily on operational support working with other senior Genesys engineering specialists, business users and teams in configuration changes, incident triage and support for this SaaS solution. This is not a full stack development role but provides opportunity to extend DevOps and automation skills as we look to extend the capabilities and features of this best-in-class solution.

Key Focus & Deliverables:

Configure and support Genesys Cloud CX including Architect Flows, Routing, Queues, Skills, Digital Channels, and Workforce Engagement capabilities.
Design, develop, and maintain integrations using Genesys Cloud APIs, SDKs, REST services, OAuth, Data Actions, and Webhooks.
Develop conversational AI solutions including voice bots, chatbots, and self-service experiences using Genesys and AWS technologies.
Integrate contact centre platforms with enterprise applications, CRM systems, and other business services.
articipate in solution design, testing, deployments, production support, change management, and CAB activities.

Position Requirements:

3+ years of experience supporting Contact Centre technologies and enterprise applications.
3+ years hands-on experience with Genesys Cloud CX administration, configuration, and development.
Experience with Architect, Routing, Data Actions, Digital Channels, Analytics, and WEM.
API and integration development using REST, JSON, SDKs, and OAuth.
JavaScript, Python, C#, .NET, Git, and Azure DevOps experience.
AWS services including Lambda, API Gateway, Lex, DynamoDB, and CloudWatch.
Knowledge of SIP, VoIP, telephony routing, and omnichannel contact centre technologies.

Preferred Qualifications:

Genesys Cloud CX Professional, Architect, Developer, or Integration certifications.
Experience with contact centre modernization, cloud migration, and AI solutions.

About us:

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. Check out our ICBC Year in Review 2025 to learn more about what we've accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

Collaborative: We include different perspectives to reach our common goals.
Supportive: We seek to understand to meet diverse and evolving needs.
Straightforward: We simplify the complex to make things easier.
Knowledgeable: We gain knowledge through experience and learning to make informed decisions.

Work arrangements defined:

Resident – you will work at your primary in-office headquarters on all scheduled work days.
Hybrid 8 – you will work a minimum of 2 days per week at your primary office headquarters, subject to operational requirements. The remaining days will be remote within British Columbia.
Hybrid 10 – you will follow a schedule that alternates between 5 consecutive in-office days at your primary office headquarters and 5 consecutive remote workdays (typically one week in and one week out), subject to operational requirements. The remaining days will be remote within British Columbia.
Mobile – you will work a significant amount of time in the field, in addition to working from an office and optionally working remotely within British Columbia.
Remote – you will work remotely from within British Columbia, with one required visit to your primary office per month.

Only candidates legally entitled to work in Canada will be considered for this position.

#IND1

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More about this job

Responsibilities

Configure, develop, integrate, deploy, and support Genesys Cloud CX contact centre technologies, including routing, digital channels, workforce engagement, and conversational AI. Build integrations with enterprise applications and provide operational support through incident triage, testing, deployments, change management, and production support.

Requirements

Requires at least 3 years of experience supporting contact centre technologies and enterprise applications, including hands-on Genesys Cloud CX administration, configuration, and development. Candidates should have experience with APIs and integrations, programming languages and DevOps tools, AWS services, and contact centre telephony; Genesys certifications and cloud modernization experience are preferred.

Skills

Genesys Cloud CX
Contact Centre Support
Architect Flows
Routing
Data Actions
Digital Channels
Workforce Engagement Management
REST APIs
OAuth
JavaScript
Python
C#
.NET
AWS
DevOps
Telephony

Benefits

Comprehensive Benefits

Visa sponsorship

Not detected in the job text

Keywords

Genesys Cloud CX
Genesys Architect
Architect Flows
Routing
Queues
Skills
Digital Channels
Workforce Engagement Management
Genesys Cloud APIs
SDKs
REST
JSON
OAuth
Data Actions
Webhooks
Conversational AI
Voice Bots
Chatbots
AWS Lambda
API Gateway
Amazon Lex
DynamoDB
CloudWatch
JavaScript
Python
C#
.NET
Git
Azure DevOps
SIP

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