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Added 5 mins ago
JG
Adobe CDP Architect
J&M Group
Vancouver, BC
- Full-time
Added 20 mins ago
JA
Technical Safety Specialist
JR Automation
Toronto, ON
- Full-time
The Safety Engineering department is responsible for the safety of the products and project solutions developed and deployed by the Urban Rail Signaling business line and compliance to…
Added 20 mins ago
JA
Technical Specialist, Senior - Vital Software
JR Automation
Toronto, ON
- Full-time
…functional areas, leveraging advanced expertise to define software solutions, drive architectural consistency, and support system performance, safety, and reliability objectives. Working…
Added 20 mins ago
FS
Lead Java Developer
Futran Solutions
Toronto, ON
- Contract
We are seeking an experienced Solutions Architect with strong expertise in designing and delivering scalable enterprise applications using Java, Microservices, Event-Driven Architecture,…
Added 20 mins ago
JA
Software Architect - Vital Software
JR Automation
Toronto, ON
- Full-time
The Software Architect leads the design, development, integration, and testing of complex operationally critical and safety-critical software systems within the railway signaling domain. As…
Added 20 mins ago
SG
Sr. Forward Deployed Engineer
Software Guidance & Assistance, Inc. (SGA, Inc.)
Mississauga, ON
- Full-time
This is an engineering/customer-facing role for someone who can architect, build, and deploy production-grade solutions on-site or in close collaboration with client trading, risk, and…
Added 50 mins ago
O
Senior Agentic AI Developer
OSEDEA
Montreal, QC
- Full-time
We're looking for a Senior Agentic AI Developer who can turn these capabilities into reliable, production-ready solutions for our clients.
Added 1 hour ago
Software Engineer, AI Entries
Lyft
Toronto, ON
…that connects Lyft to emerging AI ecosystems and devices and architect the APIs and orchestration layers that allow third-party agents and multimodal interfaces to interact with Lyft. By…
Added 1 hour ago
GM
Senior Software Developer - CI/CD and Software Development Tools
General Motors
Markham, ON
- Full-time
Architect, implement, and operate cloud-based platforms that host build, test, and virtualization capabilities as part of an end-to-end CI/CD framework.
Added 1 hour ago
QA Architect
Konrad
Toronto, ON
As a QA Architect, you have a proven track record of defining quality engineering vision, strategy, and architecture for complex digital products and AI-enabled solutions. You have hands-on…
Added 1 hour ago
IS Solutions Architect Leader, Contact Centre Solutions
Insurance Corporation of British Columbia
North Vancouver, BC
As the Solutions Architect Leader, Contact Centre Solutions, you will lead the design and optimization of contact centre solutions, centered on ICBC’s Genesys Cloud platform and associated…
Added 1 hour ago
JA
Technical Safety Specialist
JR Automation
Burnaby, BC
- Full-time
The Safety Engineering department is responsible for the safety of the products and project solutions developed and deployed by the Urban Rail Signaling business line and compliance to…
Added 1 hour ago
KG
Mobile Application Developer (React Native & Frontend)
K&K Global Talent Solutions INC.
ON · Ontario, Canada
- Full-time
Mobile Engineering: Architect, develop, and deploy new features for cross-platform iOS and Android applications utilizing React Native.
Added 1 hour ago
NI
Solutions Architect - Java
Nityo Infotech
Toronto, ON
- Contract
Job Title: Solutions Architect/Technical Lead - Java
Added 1 hour ago
TG
Senior Network Engineer
TMX Group
Toronto, ON
- Full-time
Cloud Expertise: Cloud certifications (e.g., AWS Certified Solutions Architect Associate).
Added 1 hour ago
C
Business Line Leader - Mission Training & Advanced Capabilities
CAE
Montreal, QC
- Full-time
Collaborate with stakeholders to architect comprehensive and scalable business solutions.
Added 1 hour ago
B
National Manager, Customer Experience
Belron
Montreal, QC · National Support Center_QC
- Full-time
As National Manager, Customer Experience, you will be the architect of the transformation of our customer experience, taking it from excellent to truly exceptional. This role goes beyond…
Added 2 hours ago
Senior AI Engineer, IT Solutions 1 1
Celestica International LP
Toronto, ON
Proven ability to architect end-to-end AI solutions from discovery to production deployment.
Added 2 hours ago
PA
Intermediate / Senior Architectural Technologist
Paradigm Architecture + Design
Toronto, ON
- Full-time
…with a 17-year track record of delivering innovative design solutions and exceptional client…
Added 2 hours ago
TI
Network Architect
TalentRupt Inc.
Toronto, ON
- Contract
We are seeking a skilled Network Designer – Senior / Network Architect to join our client in support of an existing vacancy.
Added 3 hours ago
Solutions Architect - App Enablement Lead
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
The Cloud Solution Architect – App Enablement is responsible for leading initiatives related to application modernization, overseeing cloud migration initiatives within the organization,…
Added 3 hours ago
N
Associate Principal Engineer -- Infor M3 Supply Chain Functional Solution Architect
Nagarro
Brampton, ON
- Full-time
The Solution Architect converts business requirements into cohesive, scalable, and supportable M3 designs; governs regional variation and customization; and guides analysts, developers,…
Added 3 hours ago
CO
Job ID #32290: Building Code Specialist
City of Hamilton
Hamilton, ON
- Full-time
Evaluate proposed materials, construction methods, and alternative solutions to ensure alignment with regulatory and industry standards and provide recommendations for acceptance.
Added 3 hours ago
CO
Job ID #32300: Quality Control Technician - LAS
City of Hamilton
Hamilton, ON
- Full-time
- Temporary
…projects. The scope of projects includes amenities and design solutions related to parks, trails, and general open…
Added 10 hours ago
CG
SAP Functional Solution Architect – Acquire to Retire / Capital Projects (Hybrid - Onsite 3 Days)
Conexess Group
Calgary, AB
- Full-time
We are seeking an experienced SAP Functional Solution Architect to lead solution design and implementation across the Acquire to Retire (A2R), Finance to Procure (F2P), and EH&S domains.…

Insurance Corporation of British Columbia

Developer

North Vancouver, BC, Canada

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Job details

Apply by: Nov 12, 2026
Posting language: English
Posted: Oct 16, 2026

Original job description

We welcome applications from all qualified job seekers. Should you require any accommodations, including alternative interview formats, assistance with online assessments, or an ASL interpreter, throughout the application or hiring process, please email your request to accessibility_services@icbc.com – we are committed to ensuring an accessible experience for all candidates.

At ICBC, we strive to build diverse teams which reflect the communities we serve. To support this, we’ve created two talent communities for Indigenous Peoples and People with Disabilities. By joining one of these communities, you’ll connect with our recruitment team who will guide you through the application process and help you explore opportunities at ICBC. Of course, you’re welcome to apply for jobs at ICBC whether or not you join a talent community.

We look forward to hearing from you!

This position is responsible for the design, configuration, development, integration, deployment, and sustainment of Contact Centre technologies for Genesys Pure Cloud Solution. The focus is primarily on operational support working with other senior Genesys engineering specialists, business users and teams in configuration changes, incident triage and support for this SaaS solution. This is not a full stack development role but provides opportunity to extend DevOps and automation skills as we look to extend the capabilities and features of this best-in-class solution.

Key Focus & Deliverables:

Configure and support Genesys Cloud CX including Architect Flows, Routing, Queues, Skills, Digital Channels, and Workforce Engagement capabilities.
Design, develop, and maintain integrations using Genesys Cloud APIs, SDKs, REST services, OAuth, Data Actions, and Webhooks.
Develop conversational AI solutions including voice bots, chatbots, and self-service experiences using Genesys and AWS technologies.
Integrate contact centre platforms with enterprise applications, CRM systems, and other business services.
articipate in solution design, testing, deployments, production support, change management, and CAB activities.

Position Requirements:

3+ years of experience supporting Contact Centre technologies and enterprise applications.
3+ years hands-on experience with Genesys Cloud CX administration, configuration, and development.
Experience with Architect, Routing, Data Actions, Digital Channels, Analytics, and WEM.
API and integration development using REST, JSON, SDKs, and OAuth.
JavaScript, Python, C#, .NET, Git, and Azure DevOps experience.
AWS services including Lambda, API Gateway, Lex, DynamoDB, and CloudWatch.
Knowledge of SIP, VoIP, telephony routing, and omnichannel contact centre technologies.

Preferred Qualifications:

Genesys Cloud CX Professional, Architect, Developer, or Integration certifications.
Experience with contact centre modernization, cloud migration, and AI solutions.

About us:

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. Check out our ICBC Year in Review 2025 to learn more about what we've accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

Collaborative: We include different perspectives to reach our common goals.
Supportive: We seek to understand to meet diverse and evolving needs.
Straightforward: We simplify the complex to make things easier.
Knowledgeable: We gain knowledge through experience and learning to make informed decisions.

Work arrangements defined:

Resident – you will work at your primary in-office headquarters on all scheduled work days.
Hybrid 8 – you will work a minimum of 2 days per week at your primary office headquarters, subject to operational requirements. The remaining days will be remote within British Columbia.
Hybrid 10 – you will follow a schedule that alternates between 5 consecutive in-office days at your primary office headquarters and 5 consecutive remote workdays (typically one week in and one week out), subject to operational requirements. The remaining days will be remote within British Columbia.
Mobile – you will work a significant amount of time in the field, in addition to working from an office and optionally working remotely within British Columbia.
Remote – you will work remotely from within British Columbia, with one required visit to your primary office per month.

Only candidates legally entitled to work in Canada will be considered for this position.

#IND1

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More about this job

Responsibilities

Configure, develop, integrate, deploy, and support Genesys Cloud CX contact centre technologies, including routing, digital channels, workforce engagement, and conversational AI. Build integrations with enterprise applications and provide operational support through incident triage, testing, deployments, change management, and production support.

Requirements

Requires at least 3 years of experience supporting contact centre technologies and enterprise applications, including hands-on Genesys Cloud CX administration, configuration, and development. Candidates should have experience with APIs and integrations, programming languages and DevOps tools, AWS services, and contact centre telephony; Genesys certifications and cloud modernization experience are preferred.

Skills

Genesys Cloud CX
Contact Centre Support
Architect Flows
Routing
Data Actions
Digital Channels
Workforce Engagement Management
REST APIs
OAuth
JavaScript
Python
C#
.NET
AWS
DevOps
Telephony

Benefits

Comprehensive Benefits

Visa sponsorship

Not detected in the job text

Keywords

Genesys Cloud CX
Genesys Architect
Architect Flows
Routing
Queues
Skills
Digital Channels
Workforce Engagement Management
Genesys Cloud APIs
SDKs
REST
JSON
OAuth
Data Actions
Webhooks
Conversational AI
Voice Bots
Chatbots
AWS Lambda
API Gateway
Amazon Lex
DynamoDB
CloudWatch
JavaScript
Python
C#
.NET
Git
Azure DevOps
SIP

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