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Jobs in Canada

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Added 41 mins ago
Financial Systems Analyst
Metro Vancouver
BC · British Columbia, Canada
Full-time
Facility Operations & Planning Manager - Metro Vancouver
Added 1 hour ago
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 2 hours ago
IT MANAGER
AFD Petroleum Ltd.
Edmonton, AB
Job Summary: Our IT Manager keeps the technology behind AFD running securely and reliably across our operations in Alberta, B.C., Yukon, and Alaska. You’ll lead our IT team, own our…
Added 2 hours ago
Investment Analyst
LifeSavvy Media
Montreal, QC
Full-time
Valnet is seeking a highly analytical and driven Investment Analyst to help run the acquisition lifecycle and to manage our internal investments.
Added 2 hours ago
Product Manager, Destination
Jobbe
Moncton, NB
Full-time
Working closely with teams across Product, Marketing, Technology, Analytics, Operations, and external partners, you'll guide products through their full lifecycle, from concept and planning…
Added 4 hours ago
Business Systems Analyst
CGI
Halifax, NS
Full-time
We are seeking a Business Systems Analyst to support the delivery of large-scale IT initiatives within a banking and payments environment. The role works closely with Agile Scrum teams,…
Added 4 hours ago
Winter 2027: Operations Analyst Co-op (12 months)
CGI
Toronto, ON
Full-time
…still growing. We are looking for a highly motivated Sales Operations Analyst Co-op student to join our growing Business Operations team supporting the Toronto Financial Services (TFS)…
Added 5 hours ago
Senior Financial Analyst
La Rocca Creative Cakes
Richmond Hill, ON
Full-time
…business insight, and to act as a finance business partner to Operations and Supply…
Added 5 hours ago
Business Analyst
McAsphalt Industries Limited
Toronto, ON · Scarborough, ON
Full-time
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Added 5 hours ago
Bilingual Insurance Claims Analyst
DXC Technology
Canada
Full-time
At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide…
Added 5 hours ago
Supply Chain Analyst - THD Order Management
Techtronic Industries Canada Inc.
Toronto, ON
Full-time
The Supply Chain Analyst – THD Order Management is responsible for maintaining orders as well as ensuring order accuracy and on-time fulfillment.
Added 5 hours ago
Data Analyst Lead
Affinity
Vancouver, BC
Contract
…the intersection of business strategy, reporting, governance, analytics engineering, and stakeholder management. You will work directly with Finance, Operations, and technology teams to…
Added 5 hours ago
Analytics Lead, Central Market Management
CapitalG
Toronto, ON
Full-time
We are looking for an analyst to join the Central Market Management team and help us grow our market share. You will work with cross-functional stakeholders to analyze and improve existing…
Added 6 hours ago
Analyste, planification des effectifs
belairdirect
St. John's, NL · Greater St. John's Metropolitan Area
Full-time
We’re looking for an Analyst, Workforce Management to join our team!
Added 6 hours ago
Analyst, Workforce Management
belairdirect
St. John's, NL · Greater St. John's Metropolitan Area
Full-time
We’re looking for an Analyst, Workforce Management to join our team!
Added 7 hours ago
Senior Quality Analyst, Manufacturing - Permanent - 19293
LRO Staffing
Ottawa, ON
Full-time
Our client, a well-established Canadian precision manufacturing organization, is seeking an experienced Senior Quality Analyst to join its Quality team. This role is ideal for a quality…
Added 8 hours ago
Team Lead, Accounts Receivable
KARL STORZ North America
Mississauga, ON
Full-time
The Accounts Receivable (AR) Team Lead is responsible for overseeing the daily operations of the Accounts Receivable function, providing direction and support to AR staff, and ensuring…
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Senior Financial Analyst
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Burlington, ON
Full-time
The Senior Financial Analyst will be responsible for leading the financial consolidation and reporting for our Canada legal entity which includes a large manufacturing facility and two…
Added 8 hours ago
Accounting Assistant
Hays
Oakville, ON
$55,000 to $60,000 CAD / year
Full-time
Our client is a privately owned, growth-focused consumer products and franchising organization with operations across North America. The business supports a portfolio of well-established…
Added 9 hours ago
Product Analyst, Data Platform and Analytics
Caseware
Toronto, ON
$108,000 to $112,000 CAD / year
Full-time
…building the future of accounting technology. We seek a Product Analyst, Data Platform and Analytics to play a critical role in advancing our metric driven culture within our Product…
Added 9 hours ago
Test Automation Engineer
Accenture
Mississauga, ON
Full-time
A Technology Sr Analyst with a passion for quality engineering, automation, and modern software development. You have experience through academic projects, internships, co-op placements, or…
Added 9 hours ago
Team Lead, Accounts Receivable
KARL STORZ
Mississauga, ON
The Accounts Receivable (AR) Team Lead is responsible for overseeing the daily operations of the Accounts Receivable function, providing direction and support to AR staff, and ensuring…
Added 9 hours ago
Supply Chain Analyst - THD Order Management
TTI, Inc.
Toronto, ON
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The Supply Chain Analyst – THD Order Management is responsible for maintaining orders as well as ensuring order accuracy and on-time fulfillment.
Added 9 hours ago
Loan Administrator / Loan Operations Analyst
Astek
Montreal, QC
Full-time
Au sein des équipes Loan Operations OPC-FTO, en coordination avec les groupes de soutien aux affaires situés à New York et à Mumbai, notre client cherche un(e) Administrateur(trice) de…
Added 9 hours ago
HRIS Analyst (Payroll, Absence & Time Tracking)
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
Full-time
Reporting to the Senior Manager, HRIS, the HRIS Analyst (Payroll, Absence & Time Tracking) will support the ongoing configuration, enhancement and optimization of Workday Payroll, Absence…

Intact FC

Analyst, Workforce Management

St. John's, NL, Canada

Job type: Full-time
Experience: 1-3 years’ experience in a workforce management or workforce planning environment will be considered an asset.
Posting language: English
Posted: Sep 30, 2026

Apply About employer

Applications open in a new tab.

Original job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

Flexible work arrangements and a hybrid work model
Possibility to purchase up to 5 extra days off per year
Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

59,300 - 72,500

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

7.5%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We’re looking for an Analyst, Workforce Management to join our team!

In this role, you’ll help ensure the right people are in the right place at the right time by monitoring operations, analyzing workforce data and supporting informed staffing and scheduling decisions. You’ll work closely with Workforce Management and operational leaders to maintain service levels and drive continuous improvement.

This hybrid position is available in our St. John's, NL (10, Factory Lane) office.

What you’ll do here:

Real-Time Workforce Management

Monitor inbound and outbound call volumes, service levels and staffing in real time.
Identify emerging service level or staffing risks and take appropriate real-time actions or provide escalation recomentations to operational leaders.
Make schedule adjustments as needed to support service level targets.
Manage schedule modifications and activity changes.
Monitor and complete WFM Helpdesk tickets.
Review, approve or deny proactive activity requests.

Reporting and Analysis

Prepare and distribute timely, accurate reports on daily operations.
Track actual results against forecasts and service level objectives.
Ensure data integrity across reports and operational systems.
Review trends from previous weeks and adjust forecasts or staffing recommendations as required.
Identify opportunities for operational improvement and provide actionable insights to leaders to support staffing, performance and operational decisions.

Workforce Planning and Optimization

Optimize employee schedules to support business growth, service quality and financial objectives.
Partner with the WFM team and operational leaders to identify staffing, scheduling and service level opportunities.
Contribute to achieving service level objectives on a daily, weekly and monthly basis.

What you bring to the table:

University degree or college diploma in business, mathematics, statistics, economics, computer science, engineering or a related field, or any combination of training and experience deemed relevant for the role.
1-3 years’ experience in a workforce management or workforce planning environment will be considered an asset.
Proficiency with workforce management and contact-center platforms such as Aspect, NICE WFM, Verint or Avaya an asset.
Strong analytical and problem-solving skills, with the ability to interpret workforce data, identify operational improvements and recommend practical solutions.
Proficiency in Microsoft Excel, including pivot tables, lookup and comparison functions, conditional formulas and macros.
Excellent written and verbal communication skills, with the ability to clearly present information and recommendations to operational leaders.
A collaborative, proactive and solutions-oriented approach to work.
Strong organizational and time-management skills, with the ability to prioritize competing demands and respond effectively in a fast-paced environment.
Ability to work independently while contributing effectively as part of a team.
No Canadian work experience required; however, candidates must be legally eligible to work in Canada.

#LI- Hybrid

Ce poste jouera un rôle essentiel au sein de notre équipe. | This position will fill an essential role in our team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.

Apply About employer

More about this job

Responsibilities

The analyst will monitor operations and workforce data in real-time to ensure optimal staffing and service levels. They will also collaborate with operational leaders to drive continuous improvement and optimize employee schedules.

Requirements

Candidates should have a degree or diploma in a quantitative field and 1-3 years of experience in workforce management. Proficiency in Microsoft Excel and strong analytical skills are required for this role.

Skills

Workforce management
Data analysis
Operational reporting
Scheduling optimization
Microsoft Excel
Pivot tables
Problem-solving
Communication
Time management
Forecasting
Contact-center platforms
Analytical skills

Benefits

Flexible work arrangements
Hybrid work model
Paid time off
Telemedicine
Wellness account
Share plan
Employee share purchase plan
Defined benefit pension plan
Annual bonus

Visa sponsorship

Not detected in the job text

Keywords

Workforce Management
Operations
Data Analysis
Scheduling
Forecasting
Service Levels
Microsoft Excel
Pivot Tables
Aspect
NICE WFM
Verint
Avaya
Contact Center
Reporting
Staffing
Business Intelligence
Continuous Improvement
Analytical Skills
Time Management
Hybrid Work

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