Find work in Canada.

325,993 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 26 mins ago
Product Analyst, Data Platform and Analytics
Caseware
Toronto, ON
$108,000 to $112,000 CAD / year
Full-time
Support the Commercial team and Market Leaders with insights that inform go-to-market strategy, customer engagement, and regional performance.
Added 40 mins ago
US Corporates - Director, Utilities & Midstream - Toronto
Fitch Ratings
Toronto, ON
Full-time
With our expertise, we are not only creating data and information, but also producing timely insights from every angle to influence decision making in this ever changing and highly…
Added 56 mins ago
Inventory Control Analyst
Rexall Care Network
Mississauga, ON
Full-time
Reporting directly to the Inventory Control Supervisor this existing role as Inventory Control Analyst is responsible for consistently delivering a high level of service, ensuring HRIS data…
Added 1 hour ago
Data Analyst – Power BI Microsoft Fabric (35903)
Myticas Consulting
Ottawa, ON
Full-time
This is an excellent opportunity for a junior-to-mid-level Data Analyst with strong Power BI, SQL and Microsoft data technologies experience who enjoys turning data into meaningful…
Added 1 hour ago
Operations Analyst
Adecco
Toronto, ON · Greater Toronto Area, Canada
Full-time
Reporting to the Chief Operating Officer, the Operations Analyst will transform operational data into clear, meaningful insights that support business decisions. This person will work…
Added 2 hours ago
US Corporates - Director, Utilities & Midstream - Toronto
Fitch Group
Toronto, ON
With our expertise, we are not only creating data and information, but also producing timely insights from every angle to influence decision making in this ever changing and highly…
Added 2 hours ago
Senior Financial Analyst
CONA Services
Toronto, ON
Assist in building new and optimizing current reports to provide insights into manufacturing variances vs BP
Added 2 hours ago
Product Owner - Identity Governance Administration Platform
Intact FC
Toronto, ON · Ottawa, ON · Montreal, QC
Full-time
Use customer feedback, performance data, audit findings, incidents, and team insights to guide priorities.
Added 2 hours ago
Analyst, Workforce Management
Intact FC
St. John's, NL
Full-time
We’re looking for an Analyst, Workforce Management to join our team!
Added 3 hours ago
Sr Analyst, Reporting and Analytics
The Home Depot Canada
Toronto, ON
Full-time
Our eCommerce Analytics team is seeking a Senior Analyst- Reporting and Analytics to join us. As a part of the eCommerce Analytics team this role will generate proactive and actionable…
Added 3 hours ago
ANALYSTE PRINCIPAL, PRODUCTION DE RAPPORTS ET ANALYSE
The Home Depot Canada
Toronto, ON
Full-time
Our eCommerce Analytics team is seeking a Senior Analyst- Reporting and Analytics to join us. As a part of the eCommerce Analytics team this role will generate proactive and actionable…
Added 3 hours ago
Solution Product Marketing Manager - Canada
ActiveProspect, Inc.
Remote, Canada
Full-time · Remote
This role will turn market, customer, product, and competitive insights into actionable strategies that strengthen ActiveProspect’s positioning, guide product and solution priorities, and…
Added 3 hours ago
Analyst, Online Customer Experience
The Home Depot Canada
Toronto, ON · Greater Toronto Area, Canada
$65,000 to $75,000 CAD / year
Contract
Position Overview: We are seeking an analytical, customer-obsessed Analyst to own the online shopping experience for an assigned category portfolio on HomeDepot.ca. This role is accountable…
Added 4 hours ago
ITSM Transition Anayst, Network Junior Engineer Jr
Tata Consultancy Services
Toronto, ON
Full-time
Identify trends and provide actionable insights.
Added 4 hours ago
Co-Op, Development Operations AI & Automation Enablement Intern
Alexion Pharmaceuticals, Inc.
Mississauga, ON
Full-time
The AI Solutions & Development Operations Analyst Co-op supports the Development Operations Enterprise Optimization team in advancing digital transformation, AI-enabled ways of working,…
Added 4 hours ago
Senior Business Intelligence Analyst
TEKsystems
Calgary, AB
Contract
The Senior Business Intelligence Analyst will help quantify, measure, and communicate the value of innovation initiatives and emerging technology pilots across the organization. The…
Added 4 hours ago
Business Operations Analyst
Export Packers
Brampton, ON
Full-time
Reporting to the Director of Sales and Operational Excellence, the Business Operations Analyst will serve as a key financial and analytical partner to the Canadian Foodservice Division,…
Added 4 hours ago
Senior Financial Analyst, Financial Information and Controls
Alimentation Couche-Tard
Laval, QC
Full-time
At Couche-Tard/Circle K, our mission is simple: to make our customer’s lives a little easier everyday. You may have already stopped for coffee, refueling your car, or eating something on…
Added 5 hours ago
Actuarial Analyst II
TD
Toronto, ON · Montreal, QC
Full-time
Participate in initiatives that will improve customer and colleague experience by proposing solutions leveraging insights from data and analytics.
Added 5 hours ago
Senior Financial Analyst, Financial Information and Controls
Circle K
Laval, QC
Full-time
At Couche-Tard/Circle K, our mission is simple: to make our customer’s lives a little easier everyday. You may have already stopped for coffee, refueling your car, or eating something on…
Added 5 hours ago
Actuarial Analyst II
TD
Toronto, ON
Full-time
Participate in initiatives that will improve customer and colleague experience by proposing solutions leveraging insights from data and analytics.
Added 6 hours ago
Client Success Analyst
YuJa
Toronto, ON · North York, ON
$50,000 to $60,000 CAD / year
Full-time
Monitor client accounts to identify trends, risks, and opportunities, integrating insights into proactive client support strategies.
Added 6 hours ago
Analyst, Business Intelligence and Performance Measurement
National Film Board of Canada
Montreal, QC
Full-time
…performance and engagement trends, and prepares data-driven insights, indicators, summaries, analyses and reporting products that support performance measurement, audience understanding,…
Added 6 hours ago
Cost Analyst
Thermon
Oakville, ON
Full-time
The Cost Analyst is a member of the Business Group Finance team responsible for providing cost analysis, cost reporting, and productivity project analysis and planning support to…
Added 6 hours ago
Cost Analyst
Thermon
Orillia, ON
Full-time
The Cost Analyst is a member of the Business Group Finance team responsible for providing cost analysis, cost reporting, and productivity project analysis and planning support to…

Intact FC

Analyst, Workforce Management

St. John's, NL, Canada

Job type: Full-time
Experience: 1-3 years’ experience in a workforce management or workforce planning environment will be considered an asset.
Posting language: English
Posted: Sep 30, 2026

Apply About employer

Applications open in a new tab.

Original job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

Flexible work arrangements and a hybrid work model
Possibility to purchase up to 5 extra days off per year
Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

59,300 - 72,500

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

7.5%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We’re looking for an Analyst, Workforce Management to join our team!

In this role, you’ll help ensure the right people are in the right place at the right time by monitoring operations, analyzing workforce data and supporting informed staffing and scheduling decisions. You’ll work closely with Workforce Management and operational leaders to maintain service levels and drive continuous improvement.

This hybrid position is available in our St. John's, NL (10, Factory Lane) office.

What you’ll do here:

Real-Time Workforce Management

Monitor inbound and outbound call volumes, service levels and staffing in real time.
Identify emerging service level or staffing risks and take appropriate real-time actions or provide escalation recomentations to operational leaders.
Make schedule adjustments as needed to support service level targets.
Manage schedule modifications and activity changes.
Monitor and complete WFM Helpdesk tickets.
Review, approve or deny proactive activity requests.

Reporting and Analysis

Prepare and distribute timely, accurate reports on daily operations.
Track actual results against forecasts and service level objectives.
Ensure data integrity across reports and operational systems.
Review trends from previous weeks and adjust forecasts or staffing recommendations as required.
Identify opportunities for operational improvement and provide actionable insights to leaders to support staffing, performance and operational decisions.

Workforce Planning and Optimization

Optimize employee schedules to support business growth, service quality and financial objectives.
Partner with the WFM team and operational leaders to identify staffing, scheduling and service level opportunities.
Contribute to achieving service level objectives on a daily, weekly and monthly basis.

What you bring to the table:

University degree or college diploma in business, mathematics, statistics, economics, computer science, engineering or a related field, or any combination of training and experience deemed relevant for the role.
1-3 years’ experience in a workforce management or workforce planning environment will be considered an asset.
Proficiency with workforce management and contact-center platforms such as Aspect, NICE WFM, Verint or Avaya an asset.
Strong analytical and problem-solving skills, with the ability to interpret workforce data, identify operational improvements and recommend practical solutions.
Proficiency in Microsoft Excel, including pivot tables, lookup and comparison functions, conditional formulas and macros.
Excellent written and verbal communication skills, with the ability to clearly present information and recommendations to operational leaders.
A collaborative, proactive and solutions-oriented approach to work.
Strong organizational and time-management skills, with the ability to prioritize competing demands and respond effectively in a fast-paced environment.
Ability to work independently while contributing effectively as part of a team.
No Canadian work experience required; however, candidates must be legally eligible to work in Canada.

#LI- Hybrid

Ce poste jouera un rôle essentiel au sein de notre équipe. | This position will fill an essential role in our team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.

Apply About employer

More about this job

Responsibilities

The analyst will monitor operations and workforce data in real-time to ensure optimal staffing and service levels. They will also collaborate with operational leaders to drive continuous improvement and optimize employee schedules.

Requirements

Candidates should have a degree or diploma in a quantitative field and 1-3 years of experience in workforce management. Proficiency in Microsoft Excel and strong analytical skills are required for this role.

Skills

Workforce management
Data analysis
Operational reporting
Scheduling optimization
Microsoft Excel
Pivot tables
Problem-solving
Communication
Time management
Forecasting
Contact-center platforms
Analytical skills

Benefits

Flexible work arrangements
Hybrid work model
Paid time off
Telemedicine
Wellness account
Share plan
Employee share purchase plan
Defined benefit pension plan
Annual bonus

Visa sponsorship

Not detected in the job text

Keywords

Workforce Management
Operations
Data Analysis
Scheduling
Forecasting
Service Levels
Microsoft Excel
Pivot Tables
Aspect
NICE WFM
Verint
Avaya
Contact Center
Reporting
Staffing
Business Intelligence
Continuous Improvement
Analytical Skills
Time Management
Hybrid Work

Report this job