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Added 1 hour ago
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Associate Advisor
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Intact FC

Bilingual Customer Service Representative - Claims

Dieppe, NB, Canada
St. John's, NL, Canada
Dartmouth, NS, Canada

Job type: Full-time
Posting language: English
Posted: Sep 23, 2026

Apply About employer

Applications open in a new tab.

Original job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

Flexible work arrangements and a hybrid work model
Possibility to purchase up to 5 extra days off per year
Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

43,600 - 53,200

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We’re looking for a Bilingual Customer Service Representative, Claims to join our growing team!

This role is located in St. John's, NL/Dieppe, NB/Dartmouth, NS.
Start date: November 5th 2026
Bilingual mandatory : French & English
In office requirement: 3 days per week during the probationary period. After this period, the requirement will transition to 2 days per week on-site.
Working schedule: Monday to Friday 8:00 am to 5:00 pm
Mandatory: Willing to complete the CIP designation

What you’ll do here:

Be a subject matter expert on our policies, products, services, and initiatives.
Answer inquiry and new claims calls on an inbound queue while applying your knowledge, problem-solving skills and making on-the-spot decisions to move requests forward.
Accurately and clearly document files to reflect conversations and actions taken on claims.
Willingness to initiate difficult conversations with empathy and clarity regarding policy, insurance coverage, or operational challenges.
Ensure that daily call centre metrics are met while taking a high volume of inbound calls.
Provide quality customer service, maintaining low hold times, and documenting files in a clear and concise manner.
Execute multiple tasks aligning with changing priorities and time-sensitive deadlines
This is a fast-evolving environment, and other ad hoc duties could be assigned to you.

What you bring to the table:

Living the Intact Values: Integrity, Respect, Customer-driven, Excellence and Generosity with customers, peers, and vendors is vital.
Customer service and sales experience preferred.
Insurance experience is considered an asset.
Self-motivated, resourceful, and resilient to overcome various situations is essential.
Superior organizational skills, results-oriented, and agility to navigate an environment where you must think on your feet.
Excellent listening and communication skills with the ability to foster strong working relationships.
Bilingual (French&English) is mandatory for this position
No Canadian work experience required however must be eligible to work in Canada.

Il s'agit d'un nouveau rôle au sein de notre équipe en pleine croissance | This role is a new member of our growing team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.

Apply About employer

More about this job

Responsibilities

The representative will manage inbound calls regarding inquiries and new claims while maintaining accurate documentation of all files. They are expected to provide high-quality customer service, meet call center metrics, and handle complex insurance-related conversations with empathy.

Requirements

Candidates must be bilingual in French and English and possess strong organizational and communication skills. A willingness to complete the CIP designation is mandatory, and previous customer service or sales experience is preferred.

Skills

Customer service
Claims processing
Bilingualism
Communication
Problem-solving
Documentation
Empathy
Time management
Organizational skills
Sales
Insurance knowledge
Resilience
Active listening
Decision making

Benefits

Flexible work arrangements
Hybrid work model
Telemedicine
Wellness account
Share plan
Employee Share Purchase Plan
Annual bonus
Defined benefit pension plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Claims
Insurance
Bilingual
Inbound Calls
CIP Designation
Call Center
Policy
Documentation
Hybrid Work
Pension Plan
Employee Share Purchase Plan
Financial Services
Empathy
Problem-solving
Metrics
Time-sensitive
Professional Development

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