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Added 9 mins ago
DB
Part Time Bridal Sales
David's Bridal
Langley (District), BC · Langley, BC
- Part-time
The Stylist is responsible for providing and maintaining a positive, friendly, empathetic and professional selling experience with all customers. Stylists are responsible for providing…
Added 9 mins ago
SS
Front Desk - Part Time/ Weekend
SS Stonebridge Del Fitness Corporation O/A Motion Fitness
Saskatoon, SK
- Part-time
The Front Desk Representative is the lead customer service contact for all members, guests, or prospects. The Front Desk attendant is also responsible for selling all products and services.
Added 9 mins ago
I
Director, Stations, Planning and Asset Optimization
InnPower
Innisfil, ON
- Full-time
Act as the senior technical authority and corporate representative in dealings with the Ontario Energy Board, IESO, Hydro One, municipalities, Indigenous communities, developers, and other…
Added 9 mins ago
Asset Inspector – Upgrader
Shell
Scotford, AB
…conforming to required regulations and standards. This team member is an advocate for Pressure Equipment Safety and strives towards ZERO LEAKS. The Asset Inspector proactively improves and…
Added 25 mins ago
GO
Service Desk Analyst
Government of Nunavut Recruitment
Iqaluit, NU
- Full-time
Reporting to the Service Desk Supervisor, the Service Desk Analyst (Analyst) is a member of the Government of Nunavut’s (GN) Help Desk team that provides first-line technical support to GN…
Added 40 mins ago
D
Personal Finance Advisor
Desjardins
Montreal, QC · Caisse Desjardins du Témiscamingue
- Full-time
…loans and insurance products. You use your expertise to balance member/client satisfaction, business objectives, profitability and sound and prudent risk management. You work with various…
Added 40 mins ago
D
Personal Finance Advisor
Desjardins
Rouyn-Noranda, QC · Caisse Desjardins de Rouyn-Noranda
- Full-time
…loans and insurance products. You use your expertise to balance member/client satisfaction, business objectives, profitability and sound and prudent risk management. You work with various…
Added 40 mins ago
D
Client Financial Services Agent
Desjardins
Rouyn-Noranda, QC · Caisse Desjardins de Rouyn-Noranda
- Full-time
…your interpersonal savvy and communication skills to ensure member/client satisfaction and service quality in accordance with the organization’s standards and procedures. You provide…
Added 40 mins ago
M
Proposal Manager
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Tenured team member with a proven track record within proposal services. Assists in the training/development of the team. May have formal supervisory responsibility. May act as a back-up…
Added 40 mins ago
M
Plan Design System Coder
Manulife
Halifax, NS · Kitchener, ON · Waterloo, ON
- Full-time
Maintain a high level of accuracy and attention to detail, recognizing that system configuration directly impacts plan administration, member experience and claims processing.
Added 40 mins ago
Lead Business Analyst - Direct Venture
Wawanesa Insurance
Calgary, AB · AB · Lethbridge, AB · Lloydminster, AB · Vancouver, BC · Winnipeg, MB · Moncton, NB · Dartmouth, NS · Kitchener, ON · Ottawa, ON · Thunder Bay, ON · Toronto, ON · Montreal, QC · Edmonton, AB (Hybrid), AB · North York - Toronto, ON (Hybr, ON
…opportunity to help design how a new direct insurer works, from the member experience through to the processes, rules and capabilities that make it all…
Added 40 mins ago
Senior Business Analyst - Direct Venture
Wawanesa Insurance
Calgary, AB · AB · Lethbridge, AB · Lloydminster, AB · Vancouver, BC · Winnipeg, MB · Moncton, NB · Dartmouth, NS · Kitchener, ON · Ottawa, ON · Thunder Bay, ON · Toronto, ON · Montreal, QC · Quebec, QC · North York - Toronto, ON (Hybr, ON · Edmonton, AB (Hybrid), AB
…opportunity to help design how a new direct insurer works, from the member experience through to the processes, rules and capabilities that make it all…
Added 54 mins ago
NF
Sales Representative - Mill Woods/Southgate Mall
Neo Financial
AB · Edmonton, Alberta
- $20 CAD / hour
- Contract
Previous experience in direct sales, door-to-door sales, retail, telemarketing, or marketing is an asset.
Added 1 hour ago
PA
BDC Service Representative (Brampton North Nissan)
Performance Auto Group
Brampton, ON
- Full-time
…performance and commitment to creating a trustworthy guest experience that inspires…
Added 1 hour ago
HE
Guest Services Representative
Hotel Equities Group, LLC
Belleville, ON
- Part-time
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a friendly, service-oriented Guest Services Representative to join our team.
Added 1 hour ago
T
Contact Center Rep II, Borrowing (Markham, On)
TD
Markham, ON
- Full-time
…and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary…
Added 1 hour ago
D
Wealth Management Advisor
Desjardins
Montreal, QC
- Full-time
…loans and insurance products. You use your expertise to balance member/client satisfaction, business objectives, profitability and sound and prudent risk management. You work with various…
Added 1 hour ago
D
Wealth Management Advisor
Desjardins
Marieville, QC · Saint-Césaire, QC · Caisse Desjardins de Rouville
- Full-time
…savings and investments. You use your expertise to balance member/client satisfaction, business objectives, profitability and sound and prudent risk management. You work with various…
Added 1 hour ago
C
Universal Banker
CIBC
Comox, BC
- Full-time
As a member of the Personal and Business Banking team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients' lives. As a Financial Services…
Added 1 hour ago
IF
Bilingual Customer Service Representative I
Intact FC
Montreal, QC
- Full-time
Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity,…
Added 1 hour ago
IF
Customer Service Representative – Digital Centre of Expertise (Bilingual)
Intact FC
Laval, QC · Montreal, QC
- Full-time
Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity,…
Added 1 hour ago
Senior Financial Analyst (Program Admin Officer 4)
The Government of Nova Scotia
Halifax, NS
Employment Equity Statement: Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment…
Added 1 hour ago
Physiotherapist - Rehabilitation Services
Nova Scotia Health and IWK Health
New Glasgow, NS
…physiotherapist reports to a Health Services Manager and as a member of a clinical team, the physiotherapist collaborated with colleagues to determine team goals and objectives,…
Added 2 hours ago
CS
Community Mentor (Part-time)
Catholic Social Services
Wetaskiwin, AB
- Part-time
Ability to work effectively as a member of a team within a large organization.
Added 2 hours ago
H
Financial Reporting & Risk Manager
Halifax
Goffs, NS
- Full-time

Intact FC

Bilingual Customer Service Representative I

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Working hours: 40 hours per week
Posting language: English
Posted: Oct 29, 2026

Original job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

Flexible work arrangements and a hybrid work model
Possibility to purchase up to 5 extra days off per year
Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

43,600 - 53,200

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We are looking for a Bilingual Customer Service Representative I to join our growing team!

Start date: January 11, 2027
Bilingualism: Fluency in both French and English is required.
Work location: Montreal office, located at 2020 Robert-Bourassa Boulevard.
Schedule: 40 hours per week, Monday to Friday, between 9:00 a.m. and 8:00 p.m. Day or evening shifts may be required based on operational needs.
Saturday: Availability may also be required on Saturdays, from 9:00 a.m. to 5:00 p.m.

What You’ll Do:

Answer incoming phone calls and make outgoing calls while providing outstanding customer service.
Answer customers’ questions and make adjustments to their accounts.
Promote self-service by assisting and guiding customers through the various tools available online or through the mobile app.
Send documents or copies of policies to customers.
Address various customer needs, including answering general inquiries, processing reinstatements following cancellations, and resolving customer issues.

What You’ll Bring:

At least six months of experience.
Demonstrated proficiency with computer systems and Apple and Android applications.
Experience in a call-centre environment is an asset.
Strong communication skills, along with autonomy and enthusiasm.
Good computer skills, including Microsoft Office Suite and other applications.
Bilingualism in French and English - requires answering calls and providing service to English-speaking customers on a regular basis.
No Canadian work experience required; however, candidates must be authorized to work in Canada.

Il s'agit d'un nouveau rôle au sein de notre équipe en pleine croissance | This role is a new member of our growing team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.

Apply About employer

More about this job

Responsibilities

The representative will handle incoming and outgoing calls to provide customer support, answer inquiries, and process account adjustments. They will also guide customers through online self-service tools and manage various administrative tasks related to policy documentation.

Requirements

Candidates must have at least six months of experience and be fluent in both French and English. Proficiency with computer systems, including Microsoft Office and mobile applications, is required along with authorization to work in Canada.

Skills

Customer service
Bilingualism
French
English
Communication skills
Computer proficiency
Microsoft Office Suite
Call center experience
Autonomy
Enthusiasm
Problem solving
Account management

Benefits

Flexible work arrangements
Hybrid work model
Telemedicine
Wellness account
Share plan
Employee Share Purchase Plan
Annual bonus
Defined benefit pension plan

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Bilingual
Call Center
Insurance
Microsoft Office
Mobile Applications
Account Management
Hybrid Work
Pension Plan
Employee Share Purchase Plan
Telemedicine
Wellness
Communication
Administrative Support
Policy Management

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