Claims Technical Consultant, Surety

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

138,500 - 169,300

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

15%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We’re looking for a Claims Technical Consultant, Surety, for our growing team in Montreal or Quebec City!

In this role, you will be part of one of the industry’s top-performing Claims teams. Reporting to the Claims Manager, Surety and Trade Credit Insurance, Quebec, you will be responsible for managing and analyzing complex surety claims. People will count on you to show thoroughness and attention to detail in your file analysis, particularly regarding claims eligibility and the actions needed to minimize loss for Intact while ensuring compliance with its obligations. You will work in a results-driven and highly rewarding environment, where you will contribute to meeting profitability and cycle time objectives.

NOTE: The position level will be determined based on the candidate’s skills, experience and education.

What you’ll do here:

• Analyze complex surety claims and communicate with various construction project stakeholders to effectively resolve any issues.
• Develop and build a strategy to minimize losses while respecting Intact’s obligations.
• Ensure the recovery of amounts paid by Intact.
• Coordinate the management of complex litigation files, as well as their technical and financial aspects.
• Manage all aspects of claims files, including administrative, and effectively assign specific tasks to various team members (lawyers, engineers, accountants).
• Mentor and support other team members.
• Contribute to the improvement of the claims management process.
• Document and communicate all claims activity in a timely and effective manner to support the outcome of the claims file.
• Provide regular reports to the management team.
• Work closely with the Underwriting team.
• Perform other related duties as required.

What you bring to the table:

• Post-secondary degree in law, engineering, business administration, finance or accounting.
• Ten or more years of relevant work experience.
• Professionalism, flexibility and excellent customer service.
• Excellent analytical and decision-making skills.
• Strong negotiation and communication skills.
• Strong organizational skills, with attention to detail and thoroughness.
• Ability to work under pressure and meet deadlines.
• Ability to work effectively as part of a team, particularly with key internal collaborators (underwriters, lawyers, accountants, engineers, etc.).
• Prior experience with surety claims, an asset.
• Bilingualism (French-English). You will regularly handle claims files from English-speaking customers.
• Valid Claims Adjuster licence in Commercial Lines Property and Civil Liability Insurance issued by the Autorité des Marchés Financiers (AMF) (or in the process of obtaining it).

Ce poste jouera un rôle essentiel au sein de notre équipe. | This position will fill an essential role in our team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.