Jobs in Canada

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Added 17 mins ago
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Sales Specialist
iDoMeta
Quebec, QC
- Full-time
…tools, meet defined performance targets, and support post-sale customer success when…
Added 47 mins ago
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Fintech Intern
Naboo
Montreal, QC
- Internship
Behind every event there’s money moving between clients, venues, caterers and DMCs, often across borders, currencies and tax regimes
Added 47 mins ago
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Superintendent II, Process
Vale
Sudbury, ON · Greater Sudbury, ON,CA
- Full-time
Must have strong organization and time leadership skills · Must have strong written and oral communication skills
Added 47 mins ago
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RQ00838 - Solution Architect - CRM - Senior
Maarut
Toronto, ON
- Contract
Lead the CIMS CRM and SharePoint upgrade from a
Added 2 hours ago
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Technical Sales and Field Service Engineer
Captiveaire - Region 114 Western PA
Ottawa, ON
- Full-time
Two to three full days per week in the office working on bids, one to two days on job sites, and dedicate another day to developing the territory
Added 3 hours ago
7
Store Crew
7-Eleven
Brandon, MB
- Full-time
…fuel through cutting edge innovation - working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and…
Added 3 hours ago
AA
Ingénierie en Chef - Systèmes avion (train d'atterrissage, freins, air, carburant) / Chief Engineering - Aircraft Systems (Landing Gear, Brakes, Air, Fuel)
Airbus Aircraft
Montreal, QC
- Full-time
Vous avez une expérience professionnelle d'au moins 15 ans en conception et intégration, vous avez travaillé dans le domaine aéronautique et vous souhaitez évoluer et développer de…
Added 3 hours ago
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Dynamics/Sharepoint Architect
TEKsystems
Toronto, ON
- $125 to $145 CAD / hour
- Contract
Direct experience leading Dynamics CRM 2016 (8.x) to Dynamics 365 Customer Engagement 9.x On-Premises upgrades.
Added 4 hours ago
HT
Buyer (Contract)
Husky Technologies
Bolton, ON
- Full-time
…work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to…
Added 4 hours ago
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Produce Department Manager Full Time Day
No Frills
Smithers, BC
- Full-time
Lead, coach and motivate colleagues to achieve success and foster colleague growth
Added 4 hours ago
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Assistant Manager, Guest Experience | Midtown, Saskatoon
lululemon
Saskatoon, SK
- Full-time
Must have the ability to travel to assigned store with reliable transportation methods
Added 4 hours ago
M
Front of House - Bartender
Moxies
Kamloops, BC
- Full-time
…hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our…
Added 4 hours ago
M
Front of House - Server
Moxies
Kamloops, BC
- Full-time
…hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our…
Added 4 hours ago
HT
Technical Trainer
Husky Technologies
Bolton, ON
- Full-time
Post-Secondary education or skilled trade certification required · Must have the right to work in the United States (citizenship or green card)
Added 4 hours ago
M
Front of House - Supervisor
Moxies
Kamloops, BC
- Full-time
…hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our…
Added 4 hours ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
…work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to…
Added 4 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
…work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to…
Added 4 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to…
Added 4 hours ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
…work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to…
Added 4 hours ago
HT
Director, Global Marketing & Sales Enablement
Husky Technologies
Bolton, ON
- Full-time
…work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to…
Added 4 hours ago
HT
Payroll Manager, Americas
Husky Technologies
Bolton, ON
- Full-time
…work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to…
Added 5 hours ago
Sr Mgr, Cred Risk Acquisition
Rogers Communications
Toronto, ON
We support and encourage employees to find long term success and explore opportunities that play to their individual strengths and passions. We value lateral moves as much as vertical…
Added 5 hours ago
Sr. Financial Analyst
Rogers Communications
Toronto, ON
…rewarding career at Rogers and be a driving force behind our success…
Added 5 hours ago
AC
Engineer - Tooling
Air Canada
Toronto, ON
- Full-time
Additionally, the candidate will lead and execute Continuous Improvement initiatives and projects to modernize, optimize, and enhance tooling management.
Added 5 hours ago
C
Gestionnaire de prestation de services TI
CGI
Saguenay, QC
- Full-time
If you enjoy leveraging your ability to lead and inspire teams, your strong business acumen, and your solid understanding of enterprise application environments, CGI offers you an exciting…

Intact FC

Manager, Technology – Google CCaaS

Toronto, ON, Canada
Montreal, QC, Canada
St. John's, NL, Canada

Full-time

Apply on intactfc.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 1, 2026

Original job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

Flexible work arrangements and a hybrid work model
Possibility to purchase up to 5 extra days off per year
Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

128,300 - 156,800

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

15%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We are looking for an experienced Manager of Operations to lead the day-to-day performance, scalability, and continuous improvement of our Google Cloud Contact Center as a Service (CCaaS) environment.

In this role, you will oversee contact center operations, workforce performance, service quality, operational reporting, and cross-functional initiatives involving Google Cloud, customer experience, technology, and business teams. You will ensure that our contact center delivers efficient, reliable, and exceptional service across voice and digital channels.

The ideal candidate combines strong operational leadership with a practical understanding of Google Cloud contact center technologies, customer service platforms, analytics, automation, and performance management.

What you'll do here:

Lead daily operations for our Google CCaaS environment across voice, chat, email, and other customer channels.
Collaborate with your counterparts in management on the implementation of strategies, the establishment of objectives and performance indicators, the definition of roadmaps and the planning of projects.
Manage service levels, abandonment rates, customer satisfaction, first-contact resolution, average handle time, and other operational KPIs.
Develop and maintain operating procedures, escalation processes, quality standards, and performance dashboards.
Monitor platform performance, call flows, routing logic, agent workflows, and customer-impacting issues.
Oversee the training plan.
Collaborate with IT, engineering, product, security, and Google Cloud partners to resolve incidents and improve platform reliability.
Build a network across the organization to facilitate the achievement of the mobile roadmap, coordinate deliverables and prioritize features.
Develop and maintain design project plans, identify deadlines, estimate the necessary resources and ensure the organization and optimal allocation of talent.
Lead recruitment, mentoring, one-on-one meetings, performance reviews and individual career and development planning.
Support the implementation and optimization of Google Cloud contact center capabilities, including routing, reporting, integrations, and conversational experiences.
Anticipate and manage problems and take the necessary actions to resolve them, act proactively to remove obstacles.
Participate in the definition of policies, procedures and best practices in terms of design and strategy.
Promote design principles and best practices for user experience.
Meet and follow customers to develop empathy and an understanding of market issues and share customer experience research results with teams and our partners.
Provide leadership in a fast-paced, customer-centric environment, with the ability to develop and coach your team to enable them to achieve their goals.
Understand and translate business needs and opportunities into impactful strategies as well as promote the benefits of the experience to internal stakeholders and business partners.

What you bring to the table:

5+ years of experience in contact center, customer operations, service delivery, or technology operations.
2+ years of experience managing teams or operational programs.
Experience operating or supporting a cloud-based contact center environment.
Familiarity with Google Cloud contact center technologies, including Google CCAI, Contact Center as a Service, Dialogflow, Cloud Functions, BigQuery, Looker, or related tools.
Strong understanding of contact center metrics, workforce management, quality assurance, and customer experience principles.
Demonstrated ability to manage incidents, escalations, operational risk, and cross-functional initiatives.
Excellent analytical, problem-solving, communication, and organizational skills.
Experience creating SOPs, dashboards, governance processes, and executive-level reporting.
Ability to translate business requirements into operational and technical solutions.
Experience in managing professionals.
Experience in a professional environment to promote work, deliver work, develop and inspire teams, and design world class methods and approaches.
Well-versed in design thinking methods and techniques.
Strategic thinking and the ability to be influential.
Proven interpersonal and communication skills (verbal and written).
Organized and able to work well in a changing environment.
Can lead teams of diverse experts.
No Canadian work experience required however must be eligible to work in Canada.
For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country.

Il s'agit d'un nouveau rôle au sein de notre équipe en pleine croissance | This role is a new member of our growing team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.

Apply on intactfc.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

The manager will lead daily operations for the Google CCaaS environment, ensuring performance, scalability, and continuous improvement across all customer channels. They will also collaborate with cross-functional teams to define roadmaps, manage KPIs, and mentor staff to achieve service excellence.

Requirements

Candidates must have at least 5 years of experience in contact center or technology operations, including 2 years in a management role. Proficiency with Google Cloud contact center technologies and strong analytical, communication, and leadership skills are required.

Skills

Google Cloud
CCaaS
Contact center operations
Workforce management
Dialogflow
BigQuery
Looker
Operational leadership
Performance management
Incident management
Design thinking
Strategic planning
Team leadership
Quality assurance
Cross-functional collaboration

Benefits

Flexible work arrangements
Hybrid work model
Purchase up to 5 extra days off
Telemedicine
Wellness account
Share plan
Employee Share Purchase Plan
Annual bonus plan
Defined benefit pension plan

Visa sponsorship

Not detected in the job text

Keywords

Google Cloud
CCaaS
Contact Center
Dialogflow
BigQuery
Looker
Workforce Management
Quality Assurance
SOP
Governance
Design Thinking
Operational Risk
Cloud Computing
Customer Experience
KPIs
Automation
Routing Logic
Mentoring
Strategic Planning
Performance Reviews

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Work requirements

Jobs in Canada