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Added 2 hours ago
M
Senior Forward Deployed Specialist
McKesson
Mississauga, ON
- Full-time
Added 4 hours ago
K
Senior Consultant, ServiceNow
KPMG
ON · Kitchener, Ontario
- Full-time
As a ServiceNow Global Elite Partner, we have more than 1,700 ServiceNow experts worldwide and are experiencing strong growth. Our ServiceNow practice stands out thanks to its exceptional…
Added 4 hours ago
Senior Forward Deployed AI Engineer
Bell
Mississauga, ON
Design, build, and ship production-grade AI agents and automation, integrating with existing enterprise systems and platforms (e.g., Google Cloud, Amazon Bedrock, Salesforce, ServiceNow).
Added 4 hours ago
II
Assistant Manager – Oracle EBS Techno-Functional
Indian Institutes of Public Health (IIPHs)
Amos, QC
- Full-time
Manage incidents, service requests, and problem tickets through ServiceNow and Jira.
Added 5 hours ago
AG
ServiceNow Developer – Strategic Portfolio Management (SPM) Module
Addmore Group
Montreal, QC
- Contract
Our client is looking for a ServiceNow Developer - Strategic Portfolio Management (SPM) Module for a contract role :
Added 5 hours ago
C
Senior Consultant, Employee Technology Services
CIBC
Toronto, ON
- Full-time
…to support optimization, governance, and delivery, including ServiceNow Catalog and Request Management…
Added 6 hours ago
JA
Spécialiste en technologies de l'information (TI) et technologies opérationnelles (TO)
JR Automation
Varennes, QC
- Full-time
Expérience avec ServiceNow IT Enterprise Platform, Microsoft Office 365, Windows, iOS et les outils de gestion des actifs; certification ITIL 4 et Lean Six Sigma, un atout.
Added 8 hours ago
RM
Payroll Specialist
Regional Municipality of Peel
Canada
- Other
Experience with HR technology platforms, particularly SAP and ServiceNow.
Added 15 hours ago
C
Risk & Compliance Project Manager and Application Manager
Citi
Mississauga, ON
- Full-time
Proven track record of managing enterprise GRC/RegTech platforms (e.g., ServiceNow IRM/GRC, Archer, MetricStream, OneTrust, Actimize, or proprietary risk calculation engines).
Added 18 hours ago
A
Technical Operations Analyst (TOC)
ATB
Calgary, AB · Edmonton, AB
- Full-time
Incident Management: Resolving technical issues recorded via ticketing software (ServiceNow) and responding to infrastructure-related incidents and problems. This may include, from time to…
Added 20 hours ago
AC
Data Analyst - Identity and Access management
Adastra Corporation
Markham, ON
- Other
Experience with ServiceNow or similar IT service management and workflow platforms
Added 23 hours ago
R
IT - Specialty Developer - Senior
Raise
Toronto, ON
- Full-time
We at Raise are hiring a IT - Specialty Developer - Senior for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet rising…
Added 23 hours ago
Data Engineer
CareRx
Toronto, ON
Experience with monitoring and incident tools (e.g. Dynatrace, ServiceNow).
Added 1 day ago
S
Systems Analyst, Clinical Solutions, IMITS
Sanya’k̓ula
Vancouver, BC
- Full-time
…standards and using tools such as Visual Studio, Powerhouse, Oracle Developer, PowerBuilder, and Crystal Reports and other query tools as well as MS office applications (Word, Excel, Visio,…
Added 1 day ago
ED
Senior Advisor, IT Financial Management - EN 956
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $96,557 to $128,743 CAD / year
- Full-time
- Remote
Internal Employees, please consult the ServiceNow article entitled Internal movements – what you need to know.
Added 1 day ago
ED
Senior Advisor, IT Financial Management - EN 956
Export Development Canada | Exportation et développement Canada
Ottawa, ON
- $96,557 to $128,743 CAD / year
- Full-time
Internal Employees, please consult the ServiceNow article entitled Internal movements - what you need to know.
Added 1 day ago
C
Senior Project Manager, IT
CIBC
Toronto, ON
- Full-time
…an asset if you have experience with tools such as Planview, ServiceNow, and…
Added 1 day ago
IC
Technical Support Coordinator
Interac Corp.
Toronto, ON · Interac Corp. Head Office
- Full-time
Familiarity with tools such as ServiceNow, Jira, Splunk, PagerDuty, Dynatrace
Added 1 day ago
ED
Manager, Customer Care Team - EN 936
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $112,006 to $149,341 CAD / year
- Full-time
- Remote
Internal Employees, please consult the ServiceNow article entitled Internal movements – what you need to know.
Added 1 day ago
ED
Manager, Customer Care Team - EN 936
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $112,006 to $149,341 CAD / year
- Full-time
- Remote
Internal Employees, please consult the ServiceNow article entitled Internal movements – what you need to know.
Added 1 day ago
ED
Manager, Customer Care Team - EN 936
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $112,006 to $149,341 CAD / year
- Full-time
- Remote
Internal Employees, please consult the ServiceNow article entitled Internal movements – what you need to know.
Added 1 day ago
ED
Manager, Customer Care Team - EN 936
Export Development Canada | Exportation et développement Canada
Montreal, QC
- $112,006 to $149,341 CAD / year
- Full-time
Internal Employees, please consult the ServiceNow article entitled Internal movements - what you need to know.
Added 1 day ago
ED
Manager, Customer Care Team - EN 936
Export Development Canada | Exportation et développement Canada
Toronto, ON
- $112,006 to $149,341 CAD / year
- Full-time
Internal Employees, please consult the ServiceNow article entitled Internal movements - what you need to know.
Added 1 day ago
ED
Manager, Customer Care Team - EN 936
Export Development Canada | Exportation et développement Canada
Ottawa, ON
- $112,006 to $149,341 CAD / year
- Full-time
Internal Employees, please consult the ServiceNow article entitled Internal movements - what you need to know.
Added 1 day ago
Systems Administrator
Exchange Technology Services Inc.
Winnipeg, MB
Support configuration and administration of ServiceNow and associated workflows.

Intact FC

Product Manager - IT Services Portfolio

Toronto, ON, Canada
Montreal, QC, Canada
Laval, QC, Canada
Calgary, AB, Canada

Full-time

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Job details

Job type: Full-time
Experience: Minimum of 7 years of product management experience, including enterprise transformation or portfolio-level accountability.
Posting language: English
Posted: Oct 9, 2026

Original job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

Flexible work arrangements and a hybrid work model
Possibility to purchase up to 5 extra days off per year
Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

101,800 - 124,400

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

12%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

Our growing team is looking for a Product Manager!

The Product Manager owns the vision, strategy, roadmap, governance, and value realization for the IT Services Portfolio. The portfolio encompasses service management, employee technology experience, automation, enterprise platforms, and AI-enabled capabilities, enabling transformation from project-based delivery to a sustainable product and platform operating model.

This role translates business priorities and transformation objectives into executable portfolio strategies, target outcomes, and investment decisions. It directs high-impact initiatives and ensures solutions deliver measurable customer value, operational efficiency, adoption, resilience, and sustainable business outcomes.

The Product Manager chairs the ITS Product Council and directs portfolio-wide prioritization, governance, roadmap alignment, dependency management, and investment recommendations. Product Owners remain accountable for product-level backlogs and delivery, while Scrum Masters enable team delivery practices.

What you'll do here:

Product Strategy & Roadmap:

Define and maintain the IT Services Portfolio vision, strategy, and multi-year roadmap aligned with enterprise priorities and transformation outcomes.
Translate current-state challenges and future-state operating model objectives into sequenced product, platform, process, and adoption initiatives.
Partner with architecture, engineering, experience design, and operations leaders to shape scalable solution options and balance customer value, feasibility, risk, cost, and time to value.
Drive transformation from discovery through adoption and optimization, ensuring changes are embedded and measurable benefits are realized.

Product Governance & Leadership:

Establish the IT Services Portfolio strategy and provide strategic direction to Product Owners.
Chair the ITS Product Council to drive portfolio prioritization, roadmap alignment, dependency resolution, and investment recommendations.
Own and continuously improve portfolio governance, decision rights, standards, and performance reviews.

Align business priorities, funding decisions, capacity, and delivery roadmaps across the portfolio.

Promote product management best practices and foster a product-centric culture.

Value Realization:

Define portfolio KPIs, adoption measures, and value realization targets.
Track portfolio performance against targets for adoption, customer experience, operational efficiency, realized value, and roadmap delivery.
Develop business cases and executive-level recommendations supporting investment decisions.

Continuously identify opportunities to optimize value, efficiency, and customer experience.

Stakeholder Leadership:

Collaborate with business leaders, technology teams, architects, UX designers, and delivery teams.
Facilitate prioritization and strategic planning discussions across multiple stakeholders.
Communicate product vision, roadmap progress, and value realization to executive leadership.

People Leadership:

Coach Product Owners on product strategy, outcome-based roadmaps, prioritization, and value realization.
Partner with Scrum Masters to strengthen delivery practices, cross-team coordination, and continuous improvement.
Foster collaboration, innovation, and continuous improvement practices.

What you bring to the table:

Minimum of 7 years of product management experience, including enterprise transformation or portfolio-level accountability.
Proven experience managing enterprise platforms, digital products, or IT service portfolios from strategy through adoption and value realization.
Strong understanding of enterprise architecture and solution design concepts, including applications, integrations, APIs, data, cloud, security, resiliency, and technical debt.
Ability to collaborate with architects and engineering leaders, evaluate solution options, and make informed build-versus-buy, scalability, risk, cost, and lifecycle trade-offs.
Strong understanding of Agile, lean product management, value-based delivery, product operating models, and organizational change and adoption practices.
Experience developing business cases and applying financial concepts such as total cost of ownership, investment prioritization, benefits realization, and ROI.
Experience with automation, AI, ServiceNow, ITSM, ITAM, CMDB, or enterprise workflow platforms is preferred.
Strong data literacy and experience defining KPIs, using customer and operational insights, and communicating evidence-based recommendations.
Excellent executive communication, facilitation, stakeholder management, and influencing skills across business and technology audiences.
ITIL 4 certification or strong working knowledge of ITIL practices is considered an asset.
For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English speaking colleagues across the country.
No Canadian work experience required however must be eligible to work in Canada.

Il s'agit d'un nouveau rôle au sein de notre équipe en pleine croissance | This role is a new member of our growing team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.

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More about this job

Responsibilities

The Product Manager owns the vision, strategy, roadmap, and governance for the IT Services Portfolio, driving transformation from project-based delivery to a sustainable product model. They chair the ITS Product Council and collaborate with cross-functional teams to ensure solutions deliver measurable customer value and operational efficiency.

Requirements

Candidates must have a minimum of 7 years of product management experience, including enterprise transformation or portfolio-level accountability. A strong understanding of Agile, enterprise architecture, and financial concepts like ROI and TCO is required.

Skills

Product management
Portfolio management
Enterprise transformation
Strategic planning
Agile
Lean product management
ITSM
ServiceNow
AI
Automation
Stakeholder management
Business case development
KPI definition
Executive communication
ITIL 4

Benefits

Flexible work arrangements
Hybrid work model
Purchase up to 5 extra days off per year
Telemedicine
Wellness account
Share plan
Employee Share Purchase Plan
Annual bonus plan
Defined benefit pension plan

Visa sponsorship

Not detected in the job text

Keywords

Product Manager
IT Services Portfolio
Strategy
Roadmap
Governance
Agile
ServiceNow
ITSM
ITAM
CMDB
AI
Automation
Enterprise Architecture
KPIs
Business Case
ROI
ITIL 4
Stakeholder Management
Digital Products
Portfolio Management
Transformation
Cloud
APIs
Data Literacy
Product Operating Model

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