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Added 8 hours ago
EI
CATIA BIW Design Engineer
Ecomendix Innovation and Trading Ltd.
Canada
- Contract
Role Description The CATIA BIW Design Engineer will design and develop Body-in-White (BIW) structures and components using CATIA, ensuring that designs meet performance, safety,…
Added 10 hours ago
KC
Senior Geotechnical Engineer - Hydropower
Klohn Crippen Berger
Vancouver, BC
- Full-time
Our Klohn Crippen Berger (KCB) office in Vancouver, B.C is looking for a Senior Geotechnical Engineer to join our Power and Transportation Group. This role will participate in design for…
Added 10 hours ago
KC
Senior Geotechnical Engineer – Tailings
Klohn Crippen Berger
Sudbury, ON · Toronto, ON · Greater Sudbury, Canada
- Full-time
Klohn Crippen Berger Ltd. (KCB) seeking a Senior Geotechnical Engineer to join our Mining Environmental Group in either our Sudbury or Toronto office. This role will support and lead…
Added 10 hours ago
OC
Civil Engineer (Roadway Design)
O&M Consulting Engineering, PSC
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
This full-time position requires a strong foundation in engineering design principles and concepts and strong communication skills. PRHTA design standards, plan preparation procedures,…
Added 13 hours ago
M
Senior Critical Environment Electrical Engineering
Microsoft
Toronto, ON
- Full-time
Act as the technical authority for on-site operations related to a large-scale mission critical electrical system, design, and functionality.
Added 13 hours ago
AI
Junior Structural Engineer
Acuren Inspection, Inc.
Dartmouth, NS
- Full-time
Acuren Group is recruiting an Engineer in Training (EIT) to join our Structural Engineering team. Acuren is one of North America's largest providers of integrated inspection, testing, and…
Added 15 hours ago
S
Product / Domain Engineer - Fintech
SweetTech
Montreal, QC
- Full-time
…shared capabilities. We are looking for a Product / Domain Engineer to turn important business capabilities into dependable products that can be reused across customer deployments and…
Added 15 hours ago
S
Platform Software Engineer - Fintech
SweetTech
Montreal, QC
- Full-time
…reusable products. We are looking for a hands-on Platform Software Engineer to make those capabilities reliable, secure, and straightforward for engineers and AI agents to…
Added 15 hours ago
S
Junior Product Engineer - Fintech
SweetTech
Montreal, QC
- Full-time
Deliver well-defined features and fixes within a product area under an experienced engineer’s supervision.
Added 15 hours ago
S
Forward Deployed Engineer - Fintech
SweetTech
Montreal, QC
- Full-time
…for building financial applications. As a Forward Deployed Engineer, you will work directly with customers and our engineering team to turn those capabilities into applications people use…
Added 15 hours ago
N
Marketing Engineer & Director of AEO
Notified
Toronto, ON
- Full-time
We are looking for a Marketing Engineer & Director of AEO to own how our brand is discovered, understood, cited, and recommended across search engines, answer engines, AI assistants, and…
Added 16 hours ago
J
Civil Engineer - Design and Project Management
JobsMedia.io
Montreal, QC
- Full-time
Civil Engineer – Urban Infrastructure Project Design and Management
Added 16 hours ago
J
Civil Engineer (design and projects)
JobsMedia.io
Montreal, QC
- Full-time
As part of a multidisciplinary team, you will participate in the design, analysis, and execution of structural projects. You are a technical expert for your colleagues and clients, and you…
Added 17 hours ago
G
Field Engineer / Coordinator (Mechanical / Electrical / Structural)
Ganotec
Toronto, ON
- Full-time
Join our team as a Project Coordinator / Field Engineer (Electrical, Mechanical or Structural), a pivotal role where you will actively contribute to the successful delivery of complex…
Added 17 hours ago
G
Field Engineer / Coordinator (Mechanical / Electrical / Structural)
Ganotec
Oakville, ON
- Full-time
Join our team as a Project Coordinator / Field Engineer (Electrical, Mechanical or Structural), a pivotal role where you will actively contribute to the successful delivery of complex…
Added 17 hours ago
E
Principal Software Engineer
EngRadar
Kitamaat 2, BC
- Full-time
As a Principal Software Engineer on Conga’s B2B Platform Engineering, Core Services team, you’ll own the security, identity, and access management capabilities that every Conga B2B product…
Added 18 hours ago
R
Stage - Hiver 2027 - Ingénieur client et Nouveau programme moteur / Internship - Winter 2027 - Customer Engineering & New Engine Program
RTX
Longueuil, QC
- Full-time
Added 19 hours ago
WV
Mechanical Engineer
Wave Visas Immigration Consultants in Delhi
AB · Alberta, Canada
- Full-time
Workplace Type: On-site / Hybrid, depending on employer requirements
Added 22 hours ago
S
Mechanical Engineering Student - Buildings (Winter 2027) – 4-8 Month Term
Stantec
Vancouver, BC
- Full-time
We have an opportunity for an Intern Mechanical Engineer to join our Vancouver Buildings group for a 4 or 8 month term beginning in January 2027.
Added 23 hours ago
MS
Scaffold Engineer in Training (EIT)
Matakana Scaffolding Inc
Burnaby, BC
- Full-time
…perform engineering work under the supervision of a Professional Engineer while gaining the experience required for professional…
Added 1 day ago
H
Senior Electrical Engineer
HDR
Toronto, ON · Ottawa, ON · Richmond Hill, ON · Victoria, BC · Vancouver, BC · Calgary, AB
- Full-time
Reporting to the Electrical Section Manager, the Senior Electrical Engineer is a member of the integrated project team that contributes Electrical engineering knowledge and analysis during…
Added 1 day ago
H
Senior Mechanical Engineer
HDR
Calgary, AB
- Full-time
Reporting to the Mechanical Section Manager, the Senior Mechanical Engineer is a member of the integrated project team that contributes Mechanical engineering knowledge and analysis during…
Added 1 day ago
H
Senior Project Manager
HDR
Calgary, AB
- Full-time
…part of HDR’s Building Engineering Services Group, you’ll help design the critical infrastructure that supports the digital age and shapes the spaces where people work, connect, and thrive.…
Added 1 day ago
M
Senior Critical Environment Electrical Engineering
Microsoft
Toronto, ON
- Full-time
Act as the technical authority for on-site operations related to a large-scale mission critical electrical system, design, and functionality.
Added 1 day ago
C-
Technical Sales and Field Service Engineer
Captiveaire - Region 114 Western PA
Saskatoon, SK
- Full-time
Every day I get to help someone. Whether it's an engineer with a design, a contractor with a troubleshooting issue, or an end user looking for help to obtain better indoor air quality. I…

Intact FC

Senior Service Designer

Toronto, ON, Canada
Montreal, QC, Canada
Laval, QC, Canada
Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Sep 28, 2026

Original job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

Flexible work arrangements and a hybrid work model
Possibility to purchase up to 5 extra days off per year
Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

94,200 - 115,200

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

12%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

Our growing team is looking for a Senior Service Designer!

The Senior Service Designer shapes accessible, outcome-driven employee experiences across the IT Services Portfolio, enterprise platforms, and transformation initiatives.

Combining experience design, enablement, and transformation architecture, the role translates portfolio priorities, operating model evolution, and user needs into journeys, intelligent workflows, adoption strategies, and measurable service improvements.

What you'll do here:

Experience Design Specialist:

Define and lead the experience and enablement strategy for the IT Services Portfolio in alignment with transformation priorities.
Translate future-state operating model objectives into experience principles, end-to-end journeys, service blueprints, intelligent workflows, adoption strategies, and delivery roadmaps.
Engineer simplified services and workflows that reduce friction, improve outcomes, and scale across enterprise platforms, Automation, AIOps, and Digital Workplace solutions.
Establish reusable design standards, service patterns, governance practices, and enablement assets that support sustainable transformation.

User Experience Design:

Portion of the work may be performed under the supervision of a designer.

Design accessible end-to-end experiences and produce the artefacts required to guide delivery.
Ensure solutions meet usability, accessibility, and design quality standards.
Collaborate with delivery teams to preserve design intent through implementation.

User Research & Validation:

Conduct interviews, workshops, journey mapping, and usability testing to identify user needs and friction points.
Use feedback, behavioral insights, and performance data to validate designs and improve adoption and satisfaction.

Product Collaboration:

Partner with business, product, architecture, and delivery leaders to embed user-centered design throughout discovery, prioritization, and delivery.
Align experience investments and solution decisions with portfolio priorities and measurable outcomes.

Enablement, Adoption & Business Outcomes:

Develop enablement approaches that increase adoption, self-service, and sustained behavior change.
Define success measures and value narratives that demonstrate employee, service, and business impact.

What you bring to the table:

7+ years of experience service design, in product design, organizational design transformation, journey and service engineering, or enterprise enablement, product experience (asset).
Measurable business impact, strong portfolio demonstrating experience strategy, journey transformation, service blueprinting, intelligent workflow design.
Demonstrated ability to connect business outcomes, operating model changes, technology platforms, and user needs from strategy through execution.
Experience with enterprise applications, employee experience platforms, automation, AI-enabled services, or digital workplace environments is strongly preferred.
Lean Six Sigma, ITIL 4 or 5 certification or knowledge of modern IT service management practices is an asset.
Proficiency with AI concepts, tools, and AI-enabled service or workflow design is an asset.
Business Architecture experience or formal training is an asset.
For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English speaking colleagues across the country.
No Canadian work experience required however must be eligible to work in Canada.

Il s'agit d'un nouveau rôle au sein de notre équipe en pleine croissance | This role is a new member of our growing team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.

Apply About employer

More about this job

Responsibilities

The Senior Service Designer shapes outcome-driven employee experiences across IT services and enterprise platforms. They translate business objectives into service blueprints, intelligent workflows, and adoption strategies to improve measurable service outcomes.

Requirements

Candidates must have 7+ years of experience in service design, product design, or organizational transformation. Proficiency in journey engineering, service blueprinting, and the ability to connect business outcomes with technology platforms is required.

Skills

Service design
Product design
Organizational design
Journey mapping
Service blueprinting
Intelligent workflow design
User research
Usability testing
Experience strategy
IT service management
Automation
AIOps
Digital workplace
Business architecture
Lean Six Sigma
ITIL

Benefits

Flexible work arrangements
Hybrid work model
Paid time off
Telemedicine
Wellness account
Share plan
Annual bonus
Employee share purchase plan
Defined benefit pension plan

Visa sponsorship

Not detected in the job text

Keywords

Service Design
Product Design
Organizational Design
Journey Mapping
Service Blueprinting
Intelligent Workflow
IT Services Portfolio
Enterprise Platforms
Transformation Architecture
User Experience
Usability Testing
AIOps
Digital Workplace
Lean Six Sigma
ITIL
Business Architecture
Employee Experience
Adoption Strategy
Behavioral Insights
Performance Data

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