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Added 12 mins ago
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Intact

Directeur d'unité, indemnités d'accidents

Ajax, ON, Canada

Job type: Full-time
Apply by: Oct 25, 2026
Experience: 2 years experience in management with proven leadership skills in performance management and developing of staff
Posting language: English · French
Posted: Sep 25, 2026

Apply About employer

Applications open in a new tab.

Original job description

English section of this bilingual listing.

As a Unit Claims Manager for the Dispute Management Team, you will play a pivotal role as a key member of the Claims management team within Accident Benefits. This role would be ideal for someone with Accident Benefits experience who is seeking to progress their leadership and technical career.

Working in our hybrid model, locations can be in either of the following offices: Ajax, Toronto, Richmond Hill or Mississauga. As part of leading a partially virtual team, you will on occasion need to travel to other company locations.

What You’ll Do Here

Lead and manage a team of Dispute Management adjusters responsible for handling LAT disputes and overseeing the resolution process.
Act in a consultative and advisory capacity on complex claims matters that are in dispute, such as policy interpretation and settlement negotiation to help resolve contentious claims-related issues.
Participate in the development and implementation of business plans and manage operations to achieve key business goals.
Provide strong effective leadership, motivate staff and be responsible for hiring and delivering employee performance feedback.
Provide coaching on technical and professional skills for your team and facilitate continuous learning by building robust development plans for your employees.
Develop, recommend and implement management and/or organizational initiatives to support company strategies including changes to data processing accuracy, improving work processes, and technology improvements.
Liaise with other claims experts on technical and administrative issues.
Maintain a respectful and productive business relationship with vendors, service providers, legal firms and internal client groups.
Ongoing reporting on KPIs, metrics and unit audits to provide analytical analysis and oversight on emerging trends.
Ensure accurate validation, payment of the bi-annual LAT bills, and report on costs.

What You Bring To The Table

A minimum of 5 years prior work experience in Accident Benefits, with substantive experience in handling all level of claims that are in dispute through Mediation, Arbitration or Litigation
2 years experience in management with proven leadership skills in performance management and developing of staff
University degree or any combination of training and experience deemed relevant for the role
Experience leading change initiatives with impacts to large groups
Excellent communication and interpersonal skills with all levels of staff
Knowledge of provincial legislation governing Accident Benefits, including the Statutory Accident Benefits Schedule and the LAT Common Rules of Practice & Procedure
Completed or are working toward a Chartered Insurance Professional (CIP) designation
Excellent customer service skills
Proficiency in Excel

Ce poste jouera un rôle essentiel au sein de notre équipe. | This position will fill an essential role in our team.

Read the full bilingual original

Nos équipes sont au coeur de tout ce que nous faisons. Ensemble, nous aidons les gens, les entreprises et la société à aller de l’avant dans les bons moments et à être résilients dans les moments difficiles.

Notre promesse aux employés, c’est ce qu’Intact vous promet en échange de votre engagement à vivre nos valeurs, à donner le meilleur de vous-mêmes, à être ouverts au changement et à vous investir dans votre carrière. Nous vous promettons de vous soutenir et de vous offrir des occasions de développement et des avantages financiers axés sur la performance dans un milieu de travail où vous pouvez façonner l’avenir, réussir en équipe et évoluer avec nous.

La rémunération chez Intact, c’est plus qu’une paie.

Aménagements de travail flexibles et formule de travail hybride
Possibilité d’acheter jusqu’à cinq jours de vacances additionnels par année
Autres avantages sociaux visant à soutenir votre bien-être mental et physique, incluant des soins de santé virtuels, un compte de dépenses mieux-être, et plus encore.
RAAE et autres possibilités d’épargne : jusqu’à 12 % du salaire, voire plus (renseignez-vous sur la possibilité d’un revenu de retraite garanti à vie)

Échelle Salariale (sans S’y Limiter)

101,800 - 124,400

Boni annuel cible, basé sur le salaire de base, avec un versement potentiel pouvant aller jusqu’au double de la cible (selon la performance individuelle de l’employé et les résultats financiers de l’entreprise)

12%

Pour honorer notre promesse de réussir en équipe, nous partageons les fruits de notre succès avec nos employés par l’entremise d’un programme de bonis annuels et d’un régime d’achat d’actions des employés (RAAE), dans le cadre duquel Intact verse une cotisation correspondant à 50 % des actions nettes achetées par l’employé.

Nos régimes de retraite sont flexibles et offrent une sécurité à long terme pour nos employés après leur carrière. Nous sommes l’une des rares entreprises à toujours offrir un régime de retraite à prestations déterminées qui assure un revenu de retraite garanti à vie.

Le salaire de la personne retenue pour ce poste sera déterminé selon un ensemble de facteurs, dont : l’expérience professionnelle, les compétences, la contribution anticipée quant au poste, l’équité interne, etc. L’échelle salariale présentée ci-haut est pour une semaine de travail de 35 heures et pourrait s’appliquer à la majorité des différents profils de candidats, mais nous encourageons les candidats se situant en dehors de cette zone salariale à postuler.

À propos du poste

As a Unit Claims Manager for the Dispute Management Team, you will play a pivotal role as a key member of the Claims management team within Accident Benefits. This role would be ideal for someone with Accident Benefits experience who is seeking to progress their leadership and technical career.

Working in our hybrid model, locations can be in either of the following offices: Ajax, Toronto, Richmond Hill or Mississauga. As part of leading a partially virtual team, you will on occasion need to travel to other company locations.

What You’ll Do Here

Lead and manage a team of Dispute Management adjusters responsible for handling LAT disputes and overseeing the resolution process.
Act in a consultative and advisory capacity on complex claims matters that are in dispute, such as policy interpretation and settlement negotiation to help resolve contentious claims-related issues.
Participate in the development and implementation of business plans and manage operations to achieve key business goals.
Provide strong effective leadership, motivate staff and be responsible for hiring and delivering employee performance feedback.
Provide coaching on technical and professional skills for your team and facilitate continuous learning by building robust development plans for your employees.
Develop, recommend and implement management and/or organizational initiatives to support company strategies including changes to data processing accuracy, improving work processes, and technology improvements.
Liaise with other claims experts on technical and administrative issues.
Maintain a respectful and productive business relationship with vendors, service providers, legal firms and internal client groups.
Ongoing reporting on KPIs, metrics and unit audits to provide analytical analysis and oversight on emerging trends.
Ensure accurate validation, payment of the bi-annual LAT bills, and report on costs.

What You Bring To The Table

A minimum of 5 years prior work experience in Accident Benefits, with substantive experience in handling all level of claims that are in dispute through Mediation, Arbitration or Litigation
2 years experience in management with proven leadership skills in performance management and developing of staff
University degree or any combination of training and experience deemed relevant for the role
Experience leading change initiatives with impacts to large groups
Excellent communication and interpersonal skills with all levels of staff
Knowledge of provincial legislation governing Accident Benefits, including the Statutory Accident Benefits Schedule and the LAT Common Rules of Practice & Procedure
Completed or are working toward a Chartered Insurance Professional (CIP) designation
Excellent customer service skills
Proficiency in Excel

Ce poste jouera un rôle essentiel au sein de notre équipe. | This position will fill an essential role in our team.

Égalité d’accès à l’emploi

Le respect est une des valeurs d’Intact. Pour nous, cela veut dire voir la diversité comme une force. Nous veillons à offrir un milieu de travail accessible où tout le monde se sent valorisé, inclus et encouragé à partager son point de vue unique.

Nous encourageons les candidatures de personnes appartenant à des groupes dignes d’équité, notamment les femmes, les Autochtones, les personnes handicapées, les personnes noires et les personnes faisant partie de la communauté 2ELGBTQI+.

Dans le cadre de l’engagement d’Intact envers la réconciliation, nous reconnaissons que nous travaillons, nous nous réunissons et voyageons dans un territoire habité à l’origine par les Premières Nations, les Métis, les Inuits, appelé aujourd’hui Canada. Cette histoire s’étend sur plusieurs siècles et continue d’évoluer aujourd’hui.

Nous avons mis en place des politiques qui visent à assurer aux personnes handicapées l’égalité d’accès et de participation, entre autres grâce à des mesures d’adaptation (accommodements) en milieu de travail. Un exemplaire de ces politiques est disponible sur demande.

Si nous pouvons rendre le processus de recrutement plus accessible pour vous, n’hésitez pas à nous le dire quand nous vous ferons part d’une possibilité d’emploi. Nous travaillerons avec vous pour répondre à vos besoins.

Consultez cette page pour en savoir plus sur notre processus de recrutement et votre parcours de candidat ou de candidate.

Si vous travaillez déjà pour Intact ou belairdirect, veuillez postuler à ce poste sur notre site carrière interne.

Merci de prendre note qu'Intact n'offre ni parrainage ni soutien concernant les démarches d'immigration, y compris, mais sans s'y limiter, les permis de travail fermés liés à l'entreprise. Les candidats doivent être admissibles à travailler au Canada à compter de la date prévue de leur entrée en fonction et durant toute la période de leur emploi. De plus, ils demeurent les seuls responsables de maintenir leur admissibilité au travail.

Apply About employer

More about this job

Responsibilities

Lead and develop a team of dispute management adjusters handling Accident Benefits disputes, while advising on complex claims, policy interpretation, and settlements. Manage business operations and improvement initiatives, monitor KPIs and audits, coordinate with internal and external partners, and oversee LAT bill validation and cost reporting.

Requirements

Requires at least five years of Accident Benefits experience, including handling disputed claims through mediation, arbitration, or litigation, and two years of management experience. Candidates need relevant postsecondary education or equivalent training and experience, knowledge of applicable legislation and LAT procedures, strong leadership and communication skills, Excel proficiency, and a completed or in-progress CIP designation.

Skills

Accident Benefits Claims
Dispute Management
Claims Leadership
Claims Resolution
Policy Interpretation
Settlement Negotiation
Performance Management
Employee Coaching and Development
Change Management
Business Planning
Process Improvement
Data Processing Accuracy
KPI Reporting and Analysis
Claims Auditing
Provincial Accident Benefits Legislation
Excel

Benefits

Flexible Work Arrangements
Hybrid Work
Additional Vacation Purchase
Virtual Health Care
Wellness Spending Account
Annual Performance Bonus
Employee Share Purchase Plan
Employer Share Contributions
Retirement Savings Plan
Defined Benefit Pension Plan

Visa sponsorship

Not detected in the job text

Keywords

Accident Benefits
Claims Management
Dispute Management
LAT Disputes
Mediation
Arbitration
Litigation
Statutory Accident Benefits Schedule
LAT Common Rules of Practice and Procedure
Policy Interpretation
Settlement Negotiation
Claims Audits
Key Performance Indicators
Cost Reporting
Performance Management
Employee Development Plans
Change Initiatives
Process Improvement
Data Processing Accuracy
Technology Improvements
Vendor Relations
Legal Firms
Excel
Chartered Insurance Professional
CIP Designation

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