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MF
3rd/4th Year 306A Plumbing Apprentice
Merit for Training
Mount Forest, ON
- Full-time
…projects, including mid-rise buildings, hospitality developments, commercial builds, custom homes, and more. Wilson Corp is proud to be a leader in the community, delivering excellence…
Added just now
MF
3rd/4th Year 306A Plumbing Apprentice
Merit for Jobs
Mount Forest, ON
- Full-time
…projects, including mid-rise buildings, hospitality developments, commercial builds, custom homes, and more. Wilson Corp is proud to be a leader in the community, delivering excellence…
Added just now
MF
3rd/4th Year 306A Plumbing Apprentice
Merit for Apprenticeship
Mount Forest, ON
- Full-time
…projects, including mid-rise buildings, hospitality developments, commercial builds, custom homes, and more. Wilson Corp is proud to be a leader in the community, delivering excellence…
Added just now
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Director of Investments
Hays
Montreal, QC · Greater Montreal, QC
- Full-time
You possess advanced real estate financial modelling skills in Excel and are comfortable analyzing commercial leases, financing structures, partnership structures, and the legal and…
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TM
Financial Analyst - 3 months
The Mason Group - Strategic Search Partners
Milton, ON
- $40 to $45 CAD / hour
- Contract
Our client is a hydro utility that distributes electricity to thousands of residential and commercial customers and is seeking a hands-on Financial Analyst to join its busy finance team for…
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Account Manager, Commercial Insurance
Waypoint
Vancouver, BC
- $65,000 to $90,000 CAD / year
- Full-time
The Account Manager, Commercial Insurance plays a pivotal role in delivering exceptional service to Navacord’s commercial clients. This role is responsible for managing day-to-day client…
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FR
Retail Property Manager
Foresight Recruitment Group
Vancouver, BC
- $95,000 to $110,000 CAD / year
- Full-time
You will be joining an established and well-respected commercial real estate organization with a diverse portfolio of retail properties across the Lower Mainland. Known for its commitment…
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TM
Manager of Financial Services and Deputy Treasurer
The Municipality of Central Elgin
St. Thomas, ON
- Full-time
Of significant importance is the expected future growth in the local commercial and industrial sector. Volkswagen has announced they will be building the world’s largest electric-vehicle…
Added 15 mins ago
C
Associate, Commercial Banking - Bilingual
CIBC
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- Part-time
You will join CIBC’s Commercial Banking team to provide support to account teams through client acquisition, relationship management and credit management processes as well as providing…
Added 15 mins ago
CG
Graphic Designer
Canaccord Genuity Group Inc.
Toronto, ON
- Full-time
Experience working with commercial printers and production vendors.
Added 15 mins ago
MS
Junior Grain Trader
McGill St Laurent
Montreal, QC
- Full-time
You’ll then move into the commercial side of the business and start building your own supplier network.
Added 15 mins ago
Lifecycle Marketing Manager
Zen Educate
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…right moment. We partner closely with Product, Operations and Commercial teams to identify opportunities across the customer journey and turn them into scalable lifecycle programs that…
Added 15 mins ago
T
Sales Enablement Specialist
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Ottawa, ON
- Full-time
Experience supporting Sales Operations, Sales Enablement, Revenue Operations, or a comparable commercial function.
Added 15 mins ago
CT
Project Manager, Supply Chain Automation and Asset Management
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Brampton, ON · AJ Billes Distribution Centre [AJBDC]
- Full-time
Sound financial, commercial, analytical, problem-solving, facilitation, negotiation, and conflict-resolution skills.
Added 15 mins ago
AC
Specialist, Cloud and AI FinOps
Air Canada
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Added 15 mins ago
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Embedded Firmware Developer
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…wide variety of industries including consumer appliances, and commercial and residential building systems managing the process from design to assembly and final…
Added 16 mins ago
Material Characterization Co-op
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Burnaby, BC
Svante is a rapidly growing clean energy technology company making commercial-scale carbon capture and removal a reality and enabling global industries to play offense in the fight against…
Added 16 mins ago
Test Engineering Co-op
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Svante is a rapidly growing clean energy technology company making commercial-scale carbon capture and removal a reality and enabling global industries to play offense in the fight against…
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Transportation planner
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Strong knowledge of Transport Canada and Ontario hours-of-service and commercial vehicle regulations; U.S. DOT regulations an asset
Added 16 mins ago
D
Ordonnanceur principal
Davie
Levis, QC
- Full-time
Founded in 1825, Davie is Canada’s largest shipyard. We build and repair specialized, essential vessels for government and commercial clients.
Added 16 mins ago
B
HVAC Chiller Technician
BGIS
Hamilton, ON
- Full-time
Experience in on-demand service calls on commercial, industrial and institutional chiller equipment specializing in Chillers and Cooling Towers
Added 16 mins ago
BM
Parts Technician - Apprentice or Journeyman
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Fort McMurray, AB
- Full-time
Added 23 mins ago
GC
Carpenter
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Surrey, BC
- From $38.4 CAD / hour
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Added 30 mins ago
TS
Senior Architectural Technologist - Restaurants
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- Full-time
…Hospitality Design, Restaurant Design, Revit Technologist, Commercial Interiors, Technical Lead, Toronto, Ontario, GTA, Intern Architect, Richmond Hill, Etobicoke, North…
Added 30 mins ago
AA
Gestionnaire de Contrats de vente / Sales Contracts Manager
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- Contract

InTandem Talent

Account Manager, Client Services

Richmond Hill, ON, Canada

$75,000 to $85,000 CAD / year · Full-time

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Job details

Pay: $75,000 to $85,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

Position: Account Manager, Client Services
Employment Type: Full Time Permanent
Location: Richmond Hill, ON (Onsite)

Octacom, a division of DCM, is an enterprise software and services company focused on document and data management solutions. Octacom specializes in document management and workflow automation software, as well as document imaging and data capture services.

Octacom’s core solutions focus on large scale digitization and financial process automation, enabling large enterprise clients across a wide range of industries to streamline and optimize their Accounts Payable and Accounts Receivable processes.

The Role

As a Account Manager, Client Services, you will take ownership of key enterprise relationships and help shape how client service is delivered. You’ll be the single point of accountability for a portfolio of strategic client relationships, owning commercial outcomes, service quality and delivery from onboarding through renewal. You will lead complex implementations and change initiatives, and direct Production and IT to deliver against client commitments.

This is an onsite role working Monday to Friday in our Richmond Hill office. There will be an option to work remotely for 1 day per week after a successful probation period. Occasional travel to client sites may be required on an as needed basis.

Key Responsibilities

Own a portfolio of enterprise client accounts, serving as the primary point of contact across implementations, change requests, business reviews (monthly/quarterly), contract renewals, pricing updates, and service changes
Lead complex client escalations for your portfolio, driving efficient and effective resolutions of complex support issues, while proactively identifying risks through regular client check-ins and relationship management
Act as the primary project manager for client onboarding, new project implementations, and change requests from scoping through go-live, owning level-of-effort estimates, project documentation (SLA, SOW, Business Rules, and Project Plans), client communication cadence, and coordination of Production and IT teams to ensure timely, on-budget delivery
Track client commitments, delivery performance, renewal/pricing status, and emerging risks for your portfolio, providing clear updates to management regularly and escalating issues proactively
Own the internal processes and service standards for assigned accounts, ensuring consistent client communication, seamless service delivery, and a high-quality client experience
Set documentation standards for QA implementations and process/application rollouts, ensuring clear communication with internal and external stakeholders throughout

Skills & Experience

Bachelor’s degree in Business, Communications, or related field with 5+ years of experience in a client-facing account management role, including 2+ years managing enterprise accounts
Experience in a B2B IT or document/data management environment is an asset
Strong project management skills, with the ability to influence and mobilize cross-functional teams without direct authority and exercise organizational and time management abilities
Excellent written and verbal communication skills, with high attention to detail and problem-solving skills
Proactive and accountable with continuous improvement mindset, focusing on positive client experience
Proficient in Microsoft Office Suite

What We Offer

Comprehensive healthcare, dental, and vision coverage for you and family starting on first day of work
3 weeks of vacation annually
Collaborative and supportive work environment where your ideas are valued and your impact is visible

Compensation

$75,000 to $85,000 CAD per year

The compensation range listed reflects the expected compensation for the role. Actual compensation will be determined based on individual skills and experience.

If you don’t meet every requirement listed above, we still encourage you to apply. We’re interested in the diverse experience, potential, and perspective you can bring to the team.

Octacom, a division of DCM, is committed to equal employment opportunity, employs and does not discriminate against all qualified persons without regard to race, colour, religion, national origin, sex, age, disability, or any other classification protected by applicable federal and provincial laws. Should you require any accommodation throughout the recruitment and selection process, please get in touch with us through the form at the bottom of the page (https://www.datacm.com/about-us/lifedcm/), so that we can ensure your equal participation.

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More about this job

Responsibilities

The Account Manager will serve as the primary point of contact for enterprise clients, managing the full lifecycle from onboarding to renewals. They will lead complex implementations, coordinate cross-functional teams, and ensure service delivery meets established standards and client commitments.

Requirements

Candidates must hold a bachelor's degree in Business, Communications, or a related field with at least 5 years of client-facing experience. Strong project management skills and the ability to influence cross-functional teams are essential for this role.

Skills

Account management
Project management
Client relations
Workflow automation
Document management
Strategic planning
Change management
Implementation management
Communication
Problem-solving
Time management
Microsoft Office Suite
Data management
Financial process automation

Benefits

Healthcare coverage
Dental coverage
Vision coverage
Vacation

Visa sponsorship

Not detected in the job text

Keywords

Account Manager
Client Services
Enterprise Software
Document Management
Workflow Automation
Data Capture
Accounts Payable
Accounts Receivable
SLA
SOW
Project Management
Implementation
B2B
IT
QA
Business Reviews
Contract Renewals
Change Management
Digitization
Microsoft Office

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