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Added 5 mins ago
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Retail Store Manager
Skechers
Edmonton, AB · AB
- Full-time
As a Store Manager at Skechers, you’ll lead and inspire a team to deliver exceptional customer service, achieve sales goals, and maintain top-tier visual merchandising standards. Your…
Added 5 mins ago
Loyalty & Guest Feedback Coordinator
Northland Properties
Vancouver, BC
…role supports the overall strategy and execution of voice of customer, guest feedback, loyalty, online reputation, listings management and gift card support across multiple hotel and…
Added 5 mins ago
BG
Gestionnaire du service – Équipement lourd – Construction et foresterie | Service Manager - Heavy Equipment - Construction & Forestry (Val d Or)
Brandt Group of Companies
Val-d'Or, QC
- Full-time
trice du service pour son emplacement de Val d' Or.
Added 6 mins ago
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Entry Level Technology Development Program - Summer Analyst - Canada - NAELFY27
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC · Regina, SK
- Full-time
Identify, prioritize, and document high-impact opportunities for AI integration across client projects (e.g., customer support, research, legal review, software development).
Added 6 mins ago
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Entry Level Advisory Development Program - Summer Analyst - Canada - NAELFY27
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
Interest or experience in areas such as marketing, customer service, commerce, or digital experience development
Added 6 mins ago
CF
General Manager
Crunch Fitness Canada
Guelph, ON
- $55,000 to $60,000 CAD / year
- Full-time
…This leadership position requires the ability to motivate and lead a team, coupled with a commitment to continuous employee training and…
Added 6 mins ago
OH
Lead, Performance, Accountability & Funding Allocation
Ontario Health
Barrie, ON · Brampton, ON · Mississauga, ON
- Full-time
Lead regional performance, funding, and accountability initiatives that strengthen Ontario’s integrated health system. As Lead, Performance Accountability and Funding Allocation – Central…
Added 6 mins ago
MC
Senior Manager, Operational Excellence
Meridian Credit Union
St. Catharines, ON
- Full-time
Lead cross-functional initiatives involving process redesign, technology implementation, operating-model change and service transformation.
Added 6 mins ago
TO
Supervisor Roads - Temporary
Township of Springwater
Egbert, ON
- Full-time
Provide customer service and coordination: Respond to public inquiries/complaints, document follow-up, and communicate with internal teams, contractors, and leadership.
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Seasonal Retail Sales Associate - Upper Canada Mall
Gap
Newmarket, ON
- Part-time
…engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate,…
Added 6 mins ago
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Software Engineering LMTS
Salesforce
Toronto, ON
- Full-time
…agile environment. We’re a hybrid team that values end-to-end service ownership - from concept to architecture, design to implementation, and testing to deployment and customer…
Added 6 mins ago
KR
Cloud Support Engineer
KTek Resourcing
Toronto, ON · Scarborough, ON
- Contract
Lead L4/L7 load balancing strategies, traffic flow design, health probes, backend pools, and resiliency patterns
Added 6 mins ago
MC
Senior Manager, Member Relations & NPS
Meridian Credit Union
St. Catharines, ON
- Full-time
Lead the enterprise Member concerns and complaint escalation program, ensuring concerns receive a fair hearing and are investigated, assessed, documented and resolved objectively and within…
Added 6 mins ago
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Sr. Software Developer
OpenText
Richmond Hill, ON
- Full-time
Digital Experience (DX) is the new marketing domain. 89% of companies plan to make Customer Experience their number one area of engagement by next year. Upgrading customer experience…
Added 6 mins ago
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Manager, Software Development
OpenText
Richmond Hill, ON
- Full-time
Partner with Product Management to balance customer value, platform foundations, security, reliability, technical debt, and innovation.
Added 6 mins ago
PM
Salesperson
Paramount Moving Ltd.
Calgary, AB
- Full-time
Paramount Moving is a trusted, full-service moving company providing local and long-distance residential and commercial moves across Calgary and beyond. We pride ourselves on…
Added 20 mins ago
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Project Manager - AJISS Performance Management
Thales
Ottawa, ON
- Full-time
…cost and quality requirements and to the satisfaction of the customer. The ability to lead and motivate an integrated project team will be key to the success of the PM and the execution of…
Added 20 mins ago
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Senior IT Developer
TD
Toronto, ON
- Full-time
Ability to research application and service logs to troubleshoot application issues.
Added 20 mins ago
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Scrum Master I
TD
Toronto, ON
- Full-time
Collaborates with Product Owner(s), Technology Lead(s) and Team(s) on Sprint planning, impediment removal, and Team execution
Added 20 mins ago
R
Seller Experience Manager
RBGlobal
Burnaby, BC
- Full-time
This role ensures every seller receives exceptional service through clarity, courtesy, consistency and all in service keys, champions process improvements, drives cross-functional…
Added 20 mins ago
HR
Beauty Advisor - La Mer
Holt Renfrew
Vancouver, BC
- Full-time
The Beauty Advisor is responsible for developing deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Beauty Advisor compensation is…
Added 20 mins ago
M
Nurse Team Lead, Patient Support Program
McKesson
Mississauga, ON · Montreal, QC
- Full-time
As Nurse Team Lead within a Patient Support Program, you will provide clinical guidance and peer leadership to nurses supporting patients across Canada. This is an experienced…
Added 20 mins ago
TC
Ribeye Butcher Shop - Head Butcher | Butcher
The Canadian Brewhouse
AB
- Full-time
Do you have ambition and drive? Are you looking to lead, support, and involve yourself with a high-energy, devoted team? Do you have a passion for the craft of butchery and want to create a…
Added 20 mins ago
SB
Human Resources Director
Strik, Baldinelli, Moniz Ltd.
London, ON
- Full-time
SBM is seeking an experienced and forward-thinking Human Resources Director to join our Senior Leadership Team and lead the continued development of our people and HR strategy.
Added 20 mins ago
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Manager - Supply Chain
MineSense
Vancouver, BC
- Full-time
Lead shipping and receiving operations and the movement of equipment and materials among suppliers, MineSense facilities, service locations and customer sites.

InTandem Talent

Account Manager, Client Services

Richmond Hill, ON, Canada

$75,000 to $85,000 CAD / year · Full-time

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Job details

Pay: $75,000 to $85,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

Position: Account Manager, Client Services
Employment Type: Full Time Permanent
Location: Richmond Hill, ON (Onsite)

Octacom, a division of DCM, is an enterprise software and services company focused on document and data management solutions. Octacom specializes in document management and workflow automation software, as well as document imaging and data capture services.

Octacom’s core solutions focus on large scale digitization and financial process automation, enabling large enterprise clients across a wide range of industries to streamline and optimize their Accounts Payable and Accounts Receivable processes.

The Role

As a Account Manager, Client Services, you will take ownership of key enterprise relationships and help shape how client service is delivered. You’ll be the single point of accountability for a portfolio of strategic client relationships, owning commercial outcomes, service quality and delivery from onboarding through renewal. You will lead complex implementations and change initiatives, and direct Production and IT to deliver against client commitments.

This is an onsite role working Monday to Friday in our Richmond Hill office. There will be an option to work remotely for 1 day per week after a successful probation period. Occasional travel to client sites may be required on an as needed basis.

Key Responsibilities

Own a portfolio of enterprise client accounts, serving as the primary point of contact across implementations, change requests, business reviews (monthly/quarterly), contract renewals, pricing updates, and service changes
Lead complex client escalations for your portfolio, driving efficient and effective resolutions of complex support issues, while proactively identifying risks through regular client check-ins and relationship management
Act as the primary project manager for client onboarding, new project implementations, and change requests from scoping through go-live, owning level-of-effort estimates, project documentation (SLA, SOW, Business Rules, and Project Plans), client communication cadence, and coordination of Production and IT teams to ensure timely, on-budget delivery
Track client commitments, delivery performance, renewal/pricing status, and emerging risks for your portfolio, providing clear updates to management regularly and escalating issues proactively
Own the internal processes and service standards for assigned accounts, ensuring consistent client communication, seamless service delivery, and a high-quality client experience
Set documentation standards for QA implementations and process/application rollouts, ensuring clear communication with internal and external stakeholders throughout

Skills & Experience

Bachelor’s degree in Business, Communications, or related field with 5+ years of experience in a client-facing account management role, including 2+ years managing enterprise accounts
Experience in a B2B IT or document/data management environment is an asset
Strong project management skills, with the ability to influence and mobilize cross-functional teams without direct authority and exercise organizational and time management abilities
Excellent written and verbal communication skills, with high attention to detail and problem-solving skills
Proactive and accountable with continuous improvement mindset, focusing on positive client experience
Proficient in Microsoft Office Suite

What We Offer

Comprehensive healthcare, dental, and vision coverage for you and family starting on first day of work
3 weeks of vacation annually
Collaborative and supportive work environment where your ideas are valued and your impact is visible

Compensation

$75,000 to $85,000 CAD per year

The compensation range listed reflects the expected compensation for the role. Actual compensation will be determined based on individual skills and experience.

If you don’t meet every requirement listed above, we still encourage you to apply. We’re interested in the diverse experience, potential, and perspective you can bring to the team.

Octacom, a division of DCM, is committed to equal employment opportunity, employs and does not discriminate against all qualified persons without regard to race, colour, religion, national origin, sex, age, disability, or any other classification protected by applicable federal and provincial laws. Should you require any accommodation throughout the recruitment and selection process, please get in touch with us through the form at the bottom of the page (https://www.datacm.com/about-us/lifedcm/), so that we can ensure your equal participation.

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More about this job

Responsibilities

The Account Manager will serve as the primary point of contact for enterprise clients, managing the full lifecycle from onboarding to renewals. They will lead complex implementations, coordinate cross-functional teams, and ensure service delivery meets established standards and client commitments.

Requirements

Candidates must hold a bachelor's degree in Business, Communications, or a related field with at least 5 years of client-facing experience. Strong project management skills and the ability to influence cross-functional teams are essential for this role.

Skills

Account management
Project management
Client relations
Workflow automation
Document management
Strategic planning
Change management
Implementation management
Communication
Problem-solving
Time management
Microsoft Office Suite
Data management
Financial process automation

Benefits

Healthcare coverage
Dental coverage
Vision coverage
Vacation

Visa sponsorship

Not detected in the job text

Keywords

Account Manager
Client Services
Enterprise Software
Document Management
Workflow Automation
Data Capture
Accounts Payable
Accounts Receivable
SLA
SOW
Project Management
Implementation
B2B
IT
QA
Business Reviews
Contract Renewals
Change Management
Digitization
Microsoft Office

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