Jobs in Canada

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Added 9 mins ago
LH
Occupational Therapist
Lifemark Health Group
Oshawa, ON
- $69,826 to $102,411 CAD / year
- Full-time
Provide comprehensive, evidence-based Occupational Therapy services to clients
Added 9 mins ago
LH
Physiotherapist
Lifemark Health Group
Prince Edward, ON
- $36.92 to $54.14 CAD / hour
- Full-time
Support for specialized services including pelvic health and vestibular rehabilitation – areas known for high career satisfaction due to their profound patient impact.
Added 23 mins ago
CL
Resident Advisor
Campus Living Centres
Welland, ON
- Full-time
Must possess superior verbal communication skills · Must possess above average customer service skills
Added 23 mins ago
IW
Plan Manager
IG Wealth Management
MB · Manitoba, Canada
- Full-time
…billion in assets as of December 31, 2025. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie…
Added 23 mins ago
IW
Plan Manager
IG Wealth Management
ON · Ontario, Canada
- Full-time
…billion in assets as of December 31, 2025. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie…
Added 23 mins ago
LM
Head of Department – Medical Biology Laboratory
Lacroix Médecine Privée
Quebec, QC
- Full-time
Lacroix Private Lab is seeking a Medical Biology Service Manager to join its team.
Added 23 mins ago
F
Senior Manager, Commerce
Flywheel
Toronto, ON
- Full-time
We’re looking for a Senior Manager, Commerce to join our growing Client Services team. In this senior client leadership role, you’ll set the strategic direction for key client relationships…
Added 23 mins ago
AC
Technician, Installation 3
AVI-SPL Canada
Markham, ON
- Full-time
Valid and current AVIXA CTS General Certification required
Added 23 mins ago
CD
Project Manager
Centre de services scolaire Marguerite-Bourgeoys - CSSMB
Montreal, QC
- Full-time
The project manager will evolve within the team of the material resources service and participate in the planning and execution of various renovation projects in certain buildings of the…
Added 38 mins ago
LC
Merchandiser, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Windsor, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 38 mins ago
A
Regional Marketing Manager- Edmonton Store Support Centre Office
AutoCanada
Calgary, AB
- Other
We're looking for a Regional Marketing Manager who enjoys building relationships, thinking strategically, and bringing great ideas to life. You'll understand each store's business…
Added 38 mins ago
AC
Finance Manager, Academic
Algonquin College of Applied Arts and Technology
Ottawa, ON
- Full-time
Reporting to the Associate Director, Academic Finance Operations, the Finance Manager provides cross departmental leadership in financial strategy, budget development, quarterly budget…
Added 53 mins ago
SP
Registered Practical Nurse (Casual)
Shiplake Properties
Toronto, ON
- Temporary
This RPN position offers primarily overnight night shifts from 11:30pm-7:30am
Added 53 mins ago
F
Territory Manager
F12.net
AB · Alberta, Canada
- Full-time
The Position: Reporting to the Director of Sales, the Territory Manager is an experienced business leader responsible for guiding decision-makers in sales opportunities through discovering,…
Added 53 mins ago
LM
Dermatologist
Lacroix Médecine Privée
Dollard-Des Ormeaux, QC
- Full-time
Participate in the development of specialized services that meet the needs of the population
Added 53 mins ago
PS
Business Analyst
Publicis Sapient
Toronto, ON
- $110,000 to $135,000 CAD / year
- Full-time
Open to hybrid work arrangement of 3-4 days per week from the Client offices in the downtown Toronto
Added 53 mins ago
K
DevOps Engineer
Kablamo
Toronto, ON
- Full-time
Engage in sprint planning to estimate work items while accounting for external technical blockers
Added 53 mins ago
LC
Assistant Front Store Manager, Hourly Full Time Day
Loblaw Companies Limited
Vaughan, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 53 mins ago
A
Controller
Altis
Ottawa, ON
- $110,000 to $120,000 CAD / year
- Full-time
…access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for…
Added 53 mins ago
FC
Capacity Planning Manager PMO
Fidelity Canada
Mississauga, ON
- Full-time
…trade execution, clearing; custody and back-office support services to Canadian-based brokerage firms and registered Portfolio…
Added 1 hour ago
E
US Corporate Tax - Calgary - Manager
EY
Calgary, AB
- Full-time
cross-border tax issues and drafting technical memos related to specific client matters
Added 1 hour ago
IC
Product Manager, Investment Product Management
ivari Canada
Toronto, ON
- Full-time
ivari is part of Sagicor Financial Corporation, a leading financial services provider with over 185 years of history operating across the Caribbean, US, and Canada. We offer a wide range of…
Added 1 hour ago
MI
Principal Construction Support Engineer
McDermott International, Ltd
Squamish, BC
- Full-time
…manpower resources - agree allocations with the Discipline…
Added 1 hour ago
VB
Manager, Exploration
Vale Base Metals
Toronto, ON
- Full-time
We are currently seeking a Manager, Exploration to join our Exploration team in Voisey’s Bay, Labrador, a fly-in fly-out operation · Professional Geoscientist (P.Geo.) designation or eligibility for registration is required
Added 1 hour ago
CM
Pregnancy Outreach Worker
Canadian Mothercraft Society
Toronto, ON
- Full-time
…high-quality care and enrichment programs, to our specialized services for children and families with unique needs, and our comprehensive training programs for childcare providers and other…

InTandem Talent

Account Manager, Client Services

Richmond Hill, ON, Canada

$75,000 to $85,000 CAD / year · Full-time

Apply on intandemtalent.na.teamtailor.com About employer

Applications open in a new tab.

Job details

Pay: $75,000 to $85,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

Position: Account Manager, Client Services
Employment Type: Full Time Permanent
Location: Richmond Hill, ON (Onsite)

Octacom, a division of DCM, is an enterprise software and services company focused on document and data management solutions. Octacom specializes in document management and workflow automation software, as well as document imaging and data capture services.

Octacom’s core solutions focus on large scale digitization and financial process automation, enabling large enterprise clients across a wide range of industries to streamline and optimize their Accounts Payable and Accounts Receivable processes.

The Role

As a Account Manager, Client Services, you will take ownership of key enterprise relationships and help shape how client service is delivered. You’ll be the single point of accountability for a portfolio of strategic client relationships, owning commercial outcomes, service quality and delivery from onboarding through renewal. You will lead complex implementations and change initiatives, and direct Production and IT to deliver against client commitments.

This is an onsite role working Monday to Friday in our Richmond Hill office. There will be an option to work remotely for 1 day per week after a successful probation period. Occasional travel to client sites may be required on an as needed basis.

Key Responsibilities

Own a portfolio of enterprise client accounts, serving as the primary point of contact across implementations, change requests, business reviews (monthly/quarterly), contract renewals, pricing updates, and service changes
Lead complex client escalations for your portfolio, driving efficient and effective resolutions of complex support issues, while proactively identifying risks through regular client check-ins and relationship management
Act as the primary project manager for client onboarding, new project implementations, and change requests from scoping through go-live, owning level-of-effort estimates, project documentation (SLA, SOW, Business Rules, and Project Plans), client communication cadence, and coordination of Production and IT teams to ensure timely, on-budget delivery
Track client commitments, delivery performance, renewal/pricing status, and emerging risks for your portfolio, providing clear updates to management regularly and escalating issues proactively
Own the internal processes and service standards for assigned accounts, ensuring consistent client communication, seamless service delivery, and a high-quality client experience
Set documentation standards for QA implementations and process/application rollouts, ensuring clear communication with internal and external stakeholders throughout

Skills & Experience

Bachelor’s degree in Business, Communications, or related field with 5+ years of experience in a client-facing account management role, including 2+ years managing enterprise accounts
Experience in a B2B IT or document/data management environment is an asset
Strong project management skills, with the ability to influence and mobilize cross-functional teams without direct authority and exercise organizational and time management abilities
Excellent written and verbal communication skills, with high attention to detail and problem-solving skills
Proactive and accountable with continuous improvement mindset, focusing on positive client experience
Proficient in Microsoft Office Suite

What We Offer

Comprehensive healthcare, dental, and vision coverage for you and family starting on first day of work
3 weeks of vacation annually
Collaborative and supportive work environment where your ideas are valued and your impact is visible

Compensation

$75,000 to $85,000 CAD per year

The compensation range listed reflects the expected compensation for the role. Actual compensation will be determined based on individual skills and experience.

If you don’t meet every requirement listed above, we still encourage you to apply. We’re interested in the diverse experience, potential, and perspective you can bring to the team.

Octacom, a division of DCM, is committed to equal employment opportunity, employs and does not discriminate against all qualified persons without regard to race, colour, religion, national origin, sex, age, disability, or any other classification protected by applicable federal and provincial laws. Should you require any accommodation throughout the recruitment and selection process, please get in touch with us through the form at the bottom of the page (https://www.datacm.com/about-us/lifedcm/), so that we can ensure your equal participation.

Apply on intandemtalent.na.teamtailor.com About employer

More about this job

Responsibilities

The Account Manager will serve as the primary point of contact for enterprise clients, managing the full lifecycle from onboarding to renewals. They will lead complex implementations, coordinate cross-functional teams, and ensure service delivery meets established standards and client commitments.

Requirements

Candidates must hold a bachelor's degree in Business, Communications, or a related field with at least 5 years of client-facing experience. Strong project management skills and the ability to influence cross-functional teams are essential for this role.

Skills

Account management
Project management
Client relations
Workflow automation
Document management
Strategic planning
Change management
Implementation management
Communication
Problem-solving
Time management
Microsoft Office Suite
Data management
Financial process automation

Benefits

Healthcare coverage
Dental coverage
Vision coverage
Vacation

Visa sponsorship

Not detected in the job text

Keywords

Account Manager
Client Services
Enterprise Software
Document Management
Workflow Automation
Data Capture
Accounts Payable
Accounts Receivable
SLA
SOW
Project Management
Implementation
B2B
IT
QA
Business Reviews
Contract Renewals
Change Management
Digitization
Microsoft Office

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Work requirements

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