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Added 2 mins ago
OS
Operational Excellence Analyst
Orion Steel Group
Camrose, AB · Edmonton, AB
- Full-time
Training and/or Certification with Six Sigma, SPC, 5‐S, TMC, Project Management Facilitation or other quality/process improvement processes, a plus
Added 2 mins ago
TG
Mechanical Foreman - High Rise
Tap-Roots Group
Surrey, BC
- Full-time
…finishing and commissioning. They are expected to motivate and lead the team with a positive and approachable attitude. This position is also required to regularly check for quality of work…
Added 2 mins ago
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Strategy Business Partner
Southlake Health Community
Newmarket, ON · Southlake Health
- Full-time
Reporting to the Manager of Strategy, in the Office of Strategy Management (OSM), the Strategic Business Partner (SBP) has direct oversight for achieving the goals, objectives and status of…
Added 2 mins ago
A
Geotechnical EIT
AtkinsRéalis
Calgary, AB
- Full-time
Lead, coordinate, plan, schedule, manage, dispute management and provide on-the-spot resolutions with sub-contractors, while coordinating with technical lead.
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LEAD PQAR / QUALITY ASSURANCE OFFICER
AtkinsRéalis
Mississauga, ON
- Full-time
The Lead Procurement Quality Assurance Representative “PQAR” reports to the Procurement/Project Quality Assurance Manager. He/She is responsible for Planning, performing and documenting…
Added 2 mins ago
SE
Director, DtC Commercial Sales
Samsung Electronics
Mississauga, ON
- Full-time
…Category/channel planning. This role will direct the category management team, promotional cadence and channel strategy to increase new and loyal Samsung customers across the portfolios in…
Added 2 mins ago
PC
Senior Manager Cyber Generalist
PwC Canada
Toronto, ON
- Full-time
Lead the end-to-end delivery (including project economics) of multiple projects, comprising multiple resources and teams and ensure the quality of deliverables and clients are satisfied…
Added 2 mins ago
TI
Salesforce Business Analyst
TekStaff IT Solutions
Toronto, ON
- Contract
- Lead and support day-to-day project activities, ensuring adherence to the organization’s risk culture, compliance standards, and operational controls.
Added 2 mins ago
RI
Senior Business Analyst
Raas Infotek
AB · Edmonton, AB
- Contract
…in 2027 to form our foundation prior to starting the phased…
Added 2 mins ago
RI
Senior Business Analyst
Raas Infotek
AB · Edmonton, AB
- Contract
Discovery/Design Sessions – Supporting EPCOR and the Systems Integrator as we embark on 700+ global design workshops in 2027 to form our foundation prior to starting the phased project.
Added 2 mins ago
RI
Senior Business Analyst – ERP/EAM Implementation
Raas Infotek
AB · Edmonton, AB
- Contract
…in 2027 to form our foundation prior to starting the phased…
Added 2 mins ago
EI
Human Health & Ecological Risk Assessment Scientist
Egis in Canada
Toronto, ON
- $70,000 to $85,000 CAD / year
- Full-time
…our exciting growth across Canada. As a member of our global team of 23,500+ engineers, architects, scientists and consultants, you'll help deliver some of the country's most impactful…
Added 3 mins ago
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Senior Accounts Payable/Project Accountant
Acciona
ON · CAN - Eglinton Crosstown West
- Full-time
This is a unique opportunity to join a dynamic, multidisciplinary team on a complex, high-value project that supports long-term regional growth and environmental sustainability. If you're…
Added 3 mins ago
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Gestionnaire de marque, Cardiovasculaire / Brand Manager, Cardiovascular
MSD
Toronto, ON · Kirkland, QC
- Full-time
…Entrepreneurship, Interpersonal Relationships, Marketing Budget Management, Marketing Operations, Market Research, Product Launch Planning, Product Rollouts, Project…
Added 3 mins ago
AF
Senior Designer (Marketing)
Armstrong Fluid Technology
Toronto, ON
- Full-time
Test new design tools and workflows, decide which are adopted, and lead the team's adoption of them. This includes AI image tools, with documented prompts and a clear check on accuracy…
Added 3 mins ago
CB
Knowledge Management Lawyer
Cassels Brock & Blackwell LLP
Toronto, ON
- Full-time
Our Toronto, Calgary, or Vancouver office is currently seeking a Knowledge Management Lawyer in our Knowledge & Practice Innovation department, reporting to our Assistant Director of…
Added 3 mins ago
MC
Software QA Lead - HandyDART
MatchBox Consulting Group
New Westminster, BC
- Contract
…and dispatching, with interfaces to external systems. The QA Lead will report to the Senior Project Manager and work with the client’s QA Manager on governance, standards, quality gates,…
Added 3 mins ago
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Senior Association Manager
BUKSA / Conferences + Associations
Calgary, AB
- Full-time
BUKSA / Conferences + Associations has spent over 30 years earning a reputation for doing what most association management firms can't: combining disciplined operations with genuine member…
Added 3 mins ago
TM
Manager of Financial Services and Deputy Treasurer
The Municipality of Central Elgin
St. Thomas, ON
- Full-time
People Leadership: Exceptional leadership skills with proven ability to build, lead, and mentor a small, committed and enthusiastic team of finance professionals.
Added 18 mins ago
Mechanical Designer
Hatch
Mississauga, ON
Join our Project Delivery Group (PDG), a dynamic team of professionals passionately committed to world-class project delivery across the globe. With expertise in sustainable studies, asset…
Added 18 mins ago
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Applications Development Technology Lead
Citi
Mississauga, ON
- Full-time
The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination…
Added 18 mins ago
CT
Project Manager, Supply Chain Automation and Asset Management
Canadian Tire Corporation
Brampton, ON · AJ Billes Distribution Centre [AJBDC]
- Full-time
Lead direct reports and provide functional leadership to project team members. Set clear expectations, provide regular coaching and feedback, support development plans, and build project…
Added 18 mins ago
Senior Electrical Engineer
CBCL Limited
Saint John, NB
…Electrical Engineer to join our Electrical Utilities & Renewables team based in either Halifax, Nova Scotia or one of our New Brunswick branch offices (Moncton, Fredericton, or Saint John).…
Added 18 mins ago
Senior Electrical Engineer
CBCL Limited
Halifax, NS
…Electrical Engineer to join our Electrical Utilities & Renewables team based in either Halifax, Nova Scotia or one of our New Brunswick branch offices (Moncton, Fredericton, or Saint John).…
Added 18 mins ago
Senior Electrical Engineer
CBCL Limited
Fredericton, NB
…Electrical Engineer to join our Electrical Utilities & Renewables team based in either Halifax, Nova Scotia or one of our New Brunswick branch offices (Moncton, Fredericton, or Saint John).…

InTandem Talent

Account Manager, Client Services

Richmond Hill, ON, Canada

$75,000 to $85,000 CAD / year · Full-time

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Job details

Pay: $75,000 to $85,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

Position: Account Manager, Client Services
Employment Type: Full Time Permanent
Location: Richmond Hill, ON (Onsite)

Octacom, a division of DCM, is an enterprise software and services company focused on document and data management solutions. Octacom specializes in document management and workflow automation software, as well as document imaging and data capture services.

Octacom’s core solutions focus on large scale digitization and financial process automation, enabling large enterprise clients across a wide range of industries to streamline and optimize their Accounts Payable and Accounts Receivable processes.

The Role

As a Account Manager, Client Services, you will take ownership of key enterprise relationships and help shape how client service is delivered. You’ll be the single point of accountability for a portfolio of strategic client relationships, owning commercial outcomes, service quality and delivery from onboarding through renewal. You will lead complex implementations and change initiatives, and direct Production and IT to deliver against client commitments.

This is an onsite role working Monday to Friday in our Richmond Hill office. There will be an option to work remotely for 1 day per week after a successful probation period. Occasional travel to client sites may be required on an as needed basis.

Key Responsibilities

Own a portfolio of enterprise client accounts, serving as the primary point of contact across implementations, change requests, business reviews (monthly/quarterly), contract renewals, pricing updates, and service changes
Lead complex client escalations for your portfolio, driving efficient and effective resolutions of complex support issues, while proactively identifying risks through regular client check-ins and relationship management
Act as the primary project manager for client onboarding, new project implementations, and change requests from scoping through go-live, owning level-of-effort estimates, project documentation (SLA, SOW, Business Rules, and Project Plans), client communication cadence, and coordination of Production and IT teams to ensure timely, on-budget delivery
Track client commitments, delivery performance, renewal/pricing status, and emerging risks for your portfolio, providing clear updates to management regularly and escalating issues proactively
Own the internal processes and service standards for assigned accounts, ensuring consistent client communication, seamless service delivery, and a high-quality client experience
Set documentation standards for QA implementations and process/application rollouts, ensuring clear communication with internal and external stakeholders throughout

Skills & Experience

Bachelor’s degree in Business, Communications, or related field with 5+ years of experience in a client-facing account management role, including 2+ years managing enterprise accounts
Experience in a B2B IT or document/data management environment is an asset
Strong project management skills, with the ability to influence and mobilize cross-functional teams without direct authority and exercise organizational and time management abilities
Excellent written and verbal communication skills, with high attention to detail and problem-solving skills
Proactive and accountable with continuous improvement mindset, focusing on positive client experience
Proficient in Microsoft Office Suite

What We Offer

Comprehensive healthcare, dental, and vision coverage for you and family starting on first day of work
3 weeks of vacation annually
Collaborative and supportive work environment where your ideas are valued and your impact is visible

Compensation

$75,000 to $85,000 CAD per year

The compensation range listed reflects the expected compensation for the role. Actual compensation will be determined based on individual skills and experience.

If you don’t meet every requirement listed above, we still encourage you to apply. We’re interested in the diverse experience, potential, and perspective you can bring to the team.

Octacom, a division of DCM, is committed to equal employment opportunity, employs and does not discriminate against all qualified persons without regard to race, colour, religion, national origin, sex, age, disability, or any other classification protected by applicable federal and provincial laws. Should you require any accommodation throughout the recruitment and selection process, please get in touch with us through the form at the bottom of the page (https://www.datacm.com/about-us/lifedcm/), so that we can ensure your equal participation.

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More about this job

Responsibilities

The Account Manager will serve as the primary point of contact for enterprise clients, managing the full lifecycle from onboarding to renewals. They will lead complex implementations, coordinate cross-functional teams, and ensure service delivery meets established standards and client commitments.

Requirements

Candidates must hold a bachelor's degree in Business, Communications, or a related field with at least 5 years of client-facing experience. Strong project management skills and the ability to influence cross-functional teams are essential for this role.

Skills

Account management
Project management
Client relations
Workflow automation
Document management
Strategic planning
Change management
Implementation management
Communication
Problem-solving
Time management
Microsoft Office Suite
Data management
Financial process automation

Benefits

Healthcare coverage
Dental coverage
Vision coverage
Vacation

Visa sponsorship

Not detected in the job text

Keywords

Account Manager
Client Services
Enterprise Software
Document Management
Workflow Automation
Data Capture
Accounts Payable
Accounts Receivable
SLA
SOW
Project Management
Implementation
B2B
IT
QA
Business Reviews
Contract Renewals
Change Management
Digitization
Microsoft Office

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