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Added 14 mins ago
M
Manager, Regional Product Management (Security Solutions)
Mastercard
Toronto, ON
- Full-time
…making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people,…
Added 14 mins ago
ST
Senior Product Manager
S4S Tech LLC
ON · Ontario, Canada
- Contract
We are seeking an experienced Senior Product Manager with a strong background in IT and digital services, product strategy, and enterprise digital transformation.
Added 29 mins ago
O
Gestionnaire de Territoire, Dermatologie, Région Québec-Est | Territory Manager - Dermatology, Eastern Quebec Region
Organon
Kirkland, QC
- Full-time
Reporting to the National Sales Manager, the Territory Manager - Dermatology is responsible for achieving annual sales and business objectives within his/her geography. These objectives are…
Added 29 mins ago
UH
Project Manager
University Health Network
Toronto, ON
- Full-time
The PROJECT MANAGER (PM) is a key position in the Clinical Trials and Translation Unit (CTTU) within the Peter Munk Cardiac Centre (PMCC). CTTU provides centralized and standardized…
Added 29 mins ago
A
Technical Specialist, Wastewater Treatment
AECOM
Markham, ON · Mississauga, Ontario
- $200,000 to $250,000 CAD / year
- Full-time
Provide technical leadership for the planning, design, optimization, and implementation of wastewater treatment facilities and associated infrastructure.
Added 29 mins ago
F&
Full-Time Retail Experience Lead
Fire & Flower Inc.
Windsor, ON
- Full-time
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Added 43 mins ago
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Senior Service Representative, Investment Operations
BMO
Toronto, ON · YNG
- Full-time
Collaborates in the development / implementation of new processes/systems and changes / improvements to existing systems and processes.
Added 43 mins ago
B
Senior Service Representative
BMO
Toronto, ON · YNG
- Full-time
Collaborates in the development / implementation of new processes/systems and changes / improvements to existing systems and processes.
Added 43 mins ago
GV
Technical Expert - Gas-Insulated Switchgear Substation Technologies
GE Vernova
La Prairie, QC
- Full-time
Based in La Prairie, QC, the incumbent reports to the Operations Manager and plays a key role in providing technical support throughout the entire project lifecycle, from needs analysis to…
Added 43 mins ago
A
LEAD PQAR / QUALITY ASSURANCE OFFICER
AtkinsRéalis
Mississauga, ON
- Full-time
The Lead Procurement Quality Assurance Representative “PQAR” reports to the Procurement/Project Quality Assurance Manager. He/She is responsible for Planning, performing and documenting…
Added 43 mins ago
PC
Senior Manager Cyber Generalist
PwC Canada
Toronto, ON
- Full-time
Experience in AML or Fraud program or policy transformation OR AML or Fraud technology implementation
Added 43 mins ago
CO
Bylaw Compliance Officer (Part Time)
City of Vernon
Winnipeg, MB · Parkade Building
- Part-time
Reporting to the Assistant Manager, Protective Services, this position performs administrative and regulatory enforcement duties by responding to complaints, conducting follow up…
Added 43 mins ago
MM
IAM RBAC Business Solution Analyst Lead
Marsh McLennan
Toronto, ON
- Full-time
You will be responsible for defining the strategy, building the operating model, leading implementation, and embedding RBAC as a sustainable enterprise capability. You will work across IAM,…
Added 43 mins ago
MU
Senior Functional Business Analyst
McGill University
Sherbrooke, QC
- Full-time
…project. This transformational initiative aims to modernize the technology, processes, and services that support the student…
Added 43 mins ago
CB
Knowledge Management Lawyer
Cassels Brock & Blackwell LLP
Toronto, ON
- Full-time
Collaborating, and sometimes leading projects and be a change manager.
Added 59 mins ago
L
Product Manager
LBMX
London, ON
- Full-time
Own launch readiness for your area: brief Sales, Support, and Implementation, and make sure the demo environment and standard demo reflect what's shipped.
Added 59 mins ago
Lifecycle Marketing Manager
Zen Educate
Vancouver, BC
Hi, I'm Gerald, Senior Lifecycle Marketing Manager at Zen Educate. I'm looking for a Lifecycle Marketing Manager to help us build lifecycle programs that create compounding growth by making…
Added 59 mins ago
CT
Project Manager, Supply Chain Automation and Asset Management
Canadian Tire Corporation
Brampton, ON · AJ Billes Distribution Centre [AJBDC]
- Full-time
Demonstrated experience leading Supply Chain complex projects or programs through planning, execution, testing, implementation, stabilization, and closeout.
Added 59 mins ago
BU
Manager, Accounting and Financial Reporting
Brock University
St. Catharines, ON · Main Campus (Employees)
- Full-time
Reporting to the Director, Financial Accounting & Controller, the Manager, Accounting & Financial Reporting manages the day-to-day accounting and financial reporting operations within…
Added 59 mins ago
B
Information Security Advisor
BMO
Toronto, ON · FCP
- Full-time
Acts as the day to day contact for vendors; supports the implementation, maintenance, and sustainment of vendor solutions.
Added 1 hour ago
BI
Senior Pega Lead / Lead Enterprise Business Architect
BURGEON IT SERVICES
Toronto, ON
- Contract
…business requirements across client, advisor, operational, and technology teams into robust Pega-based…
Added 1 hour ago
CT
Project Manager, Supply Chain Automation and Asset Management
Canadian Tire Corporation
Brampton, ON
- Full-time
Demonstrated experience leading Supply Chain complex projects or programs through planning, execution, testing, implementation, stabilization, and closeout.
Added 1 hour ago
NP
Integrated Talent Partner
Niagara Parks Commission
Niagara Falls, ON
- Full-time
…team as an Integrated Talent Partner. Reporting to the Senior Manager, Integrated Talent, this role is ideal for a human resources generalist who enjoys partnering with leaders, supporting…
Added 1 hour ago
K&
Operations Manager - Night Shift
Kohl & Frisch Limited
Concord, ON
- Full-time
POSITION TITLE: Operations Manager - Night Shift
Added 1 hour ago
Manager - Non-Financial Risk and Controls (French bilingual)
EY
Montreal, QC
…management, internal controls and internal audit functions. As a Manager, you will lead the delivery of high-quality risk consulting engagements focused on the evaluation, design and…

InTandem Talent

Account Manager, Client Services

Richmond Hill, ON, Canada

$75,000 to $85,000 CAD / year · Full-time

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Job details

Pay: $75,000 to $85,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

Position: Account Manager, Client Services
Employment Type: Full Time Permanent
Location: Richmond Hill, ON (Onsite)

Octacom, a division of DCM, is an enterprise software and services company focused on document and data management solutions. Octacom specializes in document management and workflow automation software, as well as document imaging and data capture services.

Octacom’s core solutions focus on large scale digitization and financial process automation, enabling large enterprise clients across a wide range of industries to streamline and optimize their Accounts Payable and Accounts Receivable processes.

The Role

As a Account Manager, Client Services, you will take ownership of key enterprise relationships and help shape how client service is delivered. You’ll be the single point of accountability for a portfolio of strategic client relationships, owning commercial outcomes, service quality and delivery from onboarding through renewal. You will lead complex implementations and change initiatives, and direct Production and IT to deliver against client commitments.

This is an onsite role working Monday to Friday in our Richmond Hill office. There will be an option to work remotely for 1 day per week after a successful probation period. Occasional travel to client sites may be required on an as needed basis.

Key Responsibilities

Own a portfolio of enterprise client accounts, serving as the primary point of contact across implementations, change requests, business reviews (monthly/quarterly), contract renewals, pricing updates, and service changes
Lead complex client escalations for your portfolio, driving efficient and effective resolutions of complex support issues, while proactively identifying risks through regular client check-ins and relationship management
Act as the primary project manager for client onboarding, new project implementations, and change requests from scoping through go-live, owning level-of-effort estimates, project documentation (SLA, SOW, Business Rules, and Project Plans), client communication cadence, and coordination of Production and IT teams to ensure timely, on-budget delivery
Track client commitments, delivery performance, renewal/pricing status, and emerging risks for your portfolio, providing clear updates to management regularly and escalating issues proactively
Own the internal processes and service standards for assigned accounts, ensuring consistent client communication, seamless service delivery, and a high-quality client experience
Set documentation standards for QA implementations and process/application rollouts, ensuring clear communication with internal and external stakeholders throughout

Skills & Experience

Bachelor’s degree in Business, Communications, or related field with 5+ years of experience in a client-facing account management role, including 2+ years managing enterprise accounts
Experience in a B2B IT or document/data management environment is an asset
Strong project management skills, with the ability to influence and mobilize cross-functional teams without direct authority and exercise organizational and time management abilities
Excellent written and verbal communication skills, with high attention to detail and problem-solving skills
Proactive and accountable with continuous improvement mindset, focusing on positive client experience
Proficient in Microsoft Office Suite

What We Offer

Comprehensive healthcare, dental, and vision coverage for you and family starting on first day of work
3 weeks of vacation annually
Collaborative and supportive work environment where your ideas are valued and your impact is visible

Compensation

$75,000 to $85,000 CAD per year

The compensation range listed reflects the expected compensation for the role. Actual compensation will be determined based on individual skills and experience.

If you don’t meet every requirement listed above, we still encourage you to apply. We’re interested in the diverse experience, potential, and perspective you can bring to the team.

Octacom, a division of DCM, is committed to equal employment opportunity, employs and does not discriminate against all qualified persons without regard to race, colour, religion, national origin, sex, age, disability, or any other classification protected by applicable federal and provincial laws. Should you require any accommodation throughout the recruitment and selection process, please get in touch with us through the form at the bottom of the page (https://www.datacm.com/about-us/lifedcm/), so that we can ensure your equal participation.

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More about this job

Responsibilities

The Account Manager will serve as the primary point of contact for enterprise clients, managing the full lifecycle from onboarding to renewals. They will lead complex implementations, coordinate cross-functional teams, and ensure service delivery meets established standards and client commitments.

Requirements

Candidates must hold a bachelor's degree in Business, Communications, or a related field with at least 5 years of client-facing experience. Strong project management skills and the ability to influence cross-functional teams are essential for this role.

Skills

Account management
Project management
Client relations
Workflow automation
Document management
Strategic planning
Change management
Implementation management
Communication
Problem-solving
Time management
Microsoft Office Suite
Data management
Financial process automation

Benefits

Healthcare coverage
Dental coverage
Vision coverage
Vacation

Visa sponsorship

Not detected in the job text

Keywords

Account Manager
Client Services
Enterprise Software
Document Management
Workflow Automation
Data Capture
Accounts Payable
Accounts Receivable
SLA
SOW
Project Management
Implementation
B2B
IT
QA
Business Reviews
Contract Renewals
Change Management
Digitization
Microsoft Office

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